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Manager Lean Six

Chennai, Tamil Nadu, India
February 28, 2020

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SINGH 978-***-**** Chennai, TN 600042

Professional Summary

PMP and Black Belt Certified Associate manager with experience providing cradle- to-grave management over BPO / ITES implementations. Excel at liaising between business and technical areas to achieve on-time, on-budget and on-spec project completions to meet project deliverable


Six Sigma & Lean Methodologies

Project Life cycle Management

Team Building & Leadership

Project Budgeting & Cost Controls

Team Supervision & Training

Recruitment and Training

Forecasting, Scorecard & KPI


Associate Manager Sutherland Global Services - Chennai, Tamil Nadu 07/2007 - 08/2019

Completed balanced scorecard, value stream and career mapping which turnaround from a history of high attrition to sustainable level within 6 months

Led Six Sigma and lean initiatives that increased the productivity and quality metrics by 75% and 95% respectively

Mitigated risk factors through careful analysis of financial and statistical data. Anticipated and managed change effectively in rapidly evolving global business environments

Defined processes and tools best suited to each project. Moved between agile and waterfall approaches depending on project specifics and client goals, creating detailed project road maps, plans, schedules and work breakdown structures

Honored with Employee of the Quarter 2017 in recognition of outstanding project results

Service Manager Robotech Electronics - Chennai, Tamil Nadu 06/2002 - 06/2007

Met with key customers to discuss service needs and develop effective and practical solutions

Established team productivity and quality of service by establishing and maintaining clear benchmarks

Performed department budgets for expenditures, materials and labor with delta of 3% YOY


Annamalai University - Chidmbaram, Tamil Nadu, India Bachelor of Science: Information Technology


Project Management Professional

Lean Six Sigma Black Belt

Microsoft Certified Professional on Artificial Intelligence LANGUAGES KNOWN

English - Proficient

Hindi - Native Speaker

Tamil - Native Speaker


Father's Name : Ramachandran Marital Status : Married Birthday : November, 1975 Nationality : Indian

Gender : Male


I, Vinod Singh, hereby declare that the information contained herein is true and correct to the best of my knowledge and belief

(Vinod Singh. R)

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