Associate Manager (IT Infrastructure & Security)
(B.Tech & MBA)Cisco CCIE – 47158, CCNP Route, CCNA E-Mail: email@example.com Juniper JNCIP/ENT, JNCIA/S-ENT, JNCIP-ENT Mobile: +974-******** / +91-966******* Avaya ACSS-3600, APDS-Data, ACIS(CM5.2 & CM6), AIPS(MM) Extreme Networks - ECSP & ECDP
ITIL V3, Prince2 Foundation, Prince2 Practitioner
Fortinet – NSA1, NSA2
Juniper, Cisco, Avaya, Extreme Data Networking, Avaya (H.323 & SIP), Cisco CUCM, CheckPoint
Security, SIEM, Log Management, Email Security, Web Security & Proxy, Cyber Intelligence tools, Antivirus, NextGenAV, CrowdStrike, Symantec Endpoint, Cibecs Endpoint Encryption, Exchange 2010, Office-365, Hyper Converged Infrastructure, Netbackup, Veeam, LANDesk, OpManager, Recording (Verint,Orecx)
Data Center, Disaster Recovery, Business Continuity Plan, Policies & Procedures, Audit, Risk Assessment
A multi-skilled ICT Head with good all-round supervisory and technical expertise. Very capable with a proven ability to ensure the smooth running of ICT systems and to provide IT services that will improve the efficiency and performance of a company. Extensive practical knowledge of complex systems builds, Hardware and Software testing, Network Project & Support.
Looking for a new and challenging managerial position, one that will make best use of my existing skills & experiences also further my personal development.
Creative business development and result oriented professional offering, strong decisive executive participation with 11.5 years of experience in Information and Communication Technology(ICT) for managing Networks, Security, IP Telephony, Servers, Storage, Backup, BCP, Disaster Recovery, Access Control, CCTV, End Users, Projects and Services.
Currently associated with The Group Securities as Network Manager – IT Infra & End Terminals, Reporting to Chairman
Previously associated with Al Ramz Capital as AVP - Associate Manager – IT Infra & Security, Reporting to COO.
Strengthening the IT infrastructure through to implementing new technologies.
Extensive background in complex and heterogeneous environments with proven ability to represent the company with customers and channel partners.
Procurement of IT hardware, software and maintenance products & services.
Manage the IT budgets and expenditure on hardware and software
Having excellent time management, confidentiality & communication skills.
Having strong IT, commercial, planning and budgeting skills.
To evaluate, test, advise, train and support I.T. related projects.
A very practical approach on working with Cisco/Juniper/Avaya-Nortel/Extreme products/Checkpoint,
Writing documentation for ICT procedures, Policies, Checklists, Security and Disaster recovery.
Handy experience on Networking Products like Cisco Routers, Switches, Extreme Switches, Juniper Routers & Switches
Handy experience on Ayaya-Nortel Products, i.e Bay-Stack Switches, ERS4500/5500/8300/8600 Switches.
Handy experience on Fortigate Firewall i.e FG1000G, FG500, FG300B, FG100, FG 60E & Fortianalyser.
Handy experience on CheckPoint & Palo Alto Firewall i.e 4600, PA 220
Handy experience on Avaya Products (Voice H.323 & SIP), i.e CM, SES, SMGR, SM, AES, CMS, WFO
Handy experience on different versions of CM and SIP.
Handy experience on configuring call Center features i.e Skills, Split, VDN, Vector, Hunt-Group, Location based routing.
Conducting Information Security awareness training among users on growing threats such as Ransomware, Phishing, Rootkit, Bot Attacks,
Handy experience on configuring survivability & reliability i.e ESS, LSP, SLS, Simplex, High & Critical
Handy experience on configuring different circuit packs i.e TN circuit pack & Media Module cards.
Handy experience on Microsoft Exchange 2010, Office-365, Hybrid & Migration of Exchange to 365.
Handy experience on configuring distribution group, handling dag cluster, nodes, failover clustering.
Handy experience on Iron Port Email Security Appliance & Web Security Appliance
Handy experience on Different Servers like Dell, HP, IBM & Lenovo Servers.
Deft in identifying and networking with prospective clients, driving from the existing network setup to new engineered setup and achieving profitability and increased sales growth.
Well organised with a track record that demonstrates self-motivation, creativity, and initiative to achieve personal & corporate goals.
Sept’ 19- Till Date with The Group Securities
Working as Network Terminal Manager (IT Infrastructure) Mar’ 14- Jun’ 19 with Al Ramz Capital (Al Ramz Capital / Al Ramz Corporation PJSC) Working as AVP Associate Manager (IT Infrastructure) Mar’ 14- Jul’ 17 with Al Ramz Capital (Al Ramz Capital / Al Ramz Corporation PJSC) Joined as Senior Associate and got promoted as Management Associate Oct 10- Feb’ 14 with AGC Networks
(Feb12@India and Since March12@Dubai), as Team Lead Joined as Senior Engineer and got promoted as Team Lead Jan’ 10- Oct’ 10 with IBM Network Solutions Pvt Ltd (NetSol) Joined as Network Engineer for customer Xchanging Pvt Ltd Dec’ 08- Jan’ 10 with 3I Infotech
Joined as Network Support Engineer for customer National Informatics Center (NIC) Key Areas:
Successfully completed Expert level of certification on Cisco (CCIE-47158).
Certified Project Manager on Prince2 Foundation and Prince2 Practitioner
Certified on ITILv3 Standards for the Project Management.
Successfully completed Associate, Specialist & Professional level of certification on Juniper, Cisco & Avaya Data and Voice .
Formulated many business-related plans in Al Ramz for smooth Operations and Projects on refreshment on Call Recording, Network Security Refreshment, Monitoring tools, Helpdesk Tools, Network Expansion.
Formulated Network expansion plans and maintaining excellent relations with clients to generate leads for further business.
Formulated Voice migration plans and implementation on Avaya EPABX.
Formulated Storage & Server migration plans.
RFP on HCI, Network Refreshment, DC Firewall & NAC Solution. Key Account Management
Currently with The Group Securities: Handling Complete Network, Voice and End Terminal (New Projects, Budgeting, IT Projects & Operations).
Previously with Al Ramz Capital: Handling Complete IT Infrastructure (ICT) of Al Ramz Capital (New Projects, IT Planning,
& IT Operations).
Major Implementation in Al Ramz Capital:
Call Center Implementation on Asterisk Solution, Fully Customized features as per the business requirement using open source asterisk solution such as call back, Route back, Auto-Ready, Integration with Cisco PBX, Integration with Database, CRM, Agent Pop-up.
Migrating from Exchange 2010 to Office 365, we have migrated all the users on different plans of Office365 where users can benefit from the Rich features of SharePoint, Yammer, Skype for Business, Power Bi for Management Reporting and Dashboards.
Shifting Disaster Recovery to DRaaS, we have successfully moved the entire DR Services to Equinox cloud for the better serviceability, Avoidable Risk and Cost Optimization.
Verint Call Recording V15, we are the first to have version 15 in entire Middle East, V15 is highly encrypted for real time call recording, rich in features, redundant solution.
Checkpoint firewall (Network Security Upgrade), security project where it was critical, as we had many links to international sites like Bloomberg, Thomson Reuters, Fidessa, Quod, DirectFN, migrating from existing ASA to checkpoint was 18hrs activity, In terms of investment for a period of 3 yrs, its good return on Investment (ROI) on security.
Storage Project, we upgraded from existing SAS to All Flash Storage, Performance wise upfront more than 50% and ROI is better investment compare to renewals of existing storage and the new storage is covered for next 5yrs. Newer Storage has almost 200 times more in IOPS and the Hard disk drives are of high endurance where it can hold more than 5yrs.
New Policies and Procedures: Implemented New Policies & Procedures on End User, Backup Policy, IT Orientations, Daily and Monthly Policy.
Redundant Plan on Exchange 2010, Implemented New Hub & CAS along with Database for the redundancy of exchange.
RFP & Implementation Plan on HCI, Implemented HCI along with Network Refreshment, DC Firewall & NAC Solution.
Operations Cost Reduction,
We have implemented various plans for cost reduction, by this we reduced around USD 8,000/Mo in 2015, USD 6,000/Mo in 2016 and USD 4,000/Mo in 2017 on Service Provider connectivity.
We have saved cost of USD 15,000 in 2016 by implementation on Security Project for Threat Prevention like IPS, Anti-Bot, and Anti-Virus.
We have saved huge on the Storage renewals (USD 48,000/yr.) by upgrading to latest technology (All Flash) which will be covered on next 5 yrs.
Cost Effective Implementation on Business Continuity Process (BCP) on Virtualized environment.
Disaster Recovery (DR) on the Data backup and some of the Critical Services & Processes.
Implementation of Incident Management System by ourselves, Cost save of USD 6,000 Minor Projects
Handled many minor projects: Quod Algo & MM Trading, Central Bank Connectivity for Money Laundering, LANDesk, Video Wall, DirectFN for GCC Trading, Link Upgrades, Previously in AGC Networks: Handled many new Project Implementation and Post-Implementation support. Major Implementation and Support clients:-
Commercial Bank of International (CBI), designed the architecture and deployed Avaya EPABX in HO and connected 20+ Branch offices to main Network.
Royal Rose Hotel, Deployed Avaya Network and IP Telephony.
Hili rayhaan by rotana Hotel, Deployed Avaya Network, Fortigate Security and IP Telephony.
LandMark Group, Various locations of Land Mark Group implemented IP Telephony.
Collabera, Deployed Extreme Networks Black Diamond in 3-Tier architecture. Combination of around 50+ Switches
Repucom, Deployed Juniper EX4200 and SRX in 2-Tier architecture.
Thought works, Deployed Extreme Networks Black Diamond in 2-Tier architecture, Avaya IP telephony.
BMS College of Engineering, Deployed Extreme Networks and Fortigate firewall.
Via World, Deployed Juniper solution on Ex-4200/3200/4500 switches, SRX-Firewall.
Tulip Pvt Ltd, POC & Designing on Juniper MX-480 Routers, SRX-Firewalls and Ex-4200 Switches.
TCS Bangalore, POC & Designing on Juniper MX-480 Routers, SRX-Firewalls and Ex-4200 Switches.
Quest Global, Deployed Mix of Extreme Networks & Juniper on entire LAN intrastate, Avaya IP telephony.
ITP, Supporting for both data & Voice Infrastructure.
Oberoi, Deployed IP Telephony.
Minor Projects and Support on Technical Escalations
Clients like Hotel Leela, ITTIUM, BMS College of Engineering, Sagar Hospital, la-marvella Hotel, I-syx, etc. Handled Other Major Clients on Technical support like:- AllSec, Nokia, Accenture, Xchanging, HP, SunGard, I-Gate, ITP, Moody’s, Landmark, Dubai Sports City(DSC), Royal City Season, Rotana Hotel, Zee Networks, Oberoi, Sharjah Islamic Bank, Fidelity, standard chartered bank, Customer Relationship Management
Mapped client’s, Maintained the Customer Database, working towards customer satisfaction levels.
Won the awards for Customer Satisfaction.
Given Advance level Technical Training to Customer like TCS, Collebra, Cambridge, IBM, AT & T, CBI, Landmark, I- syx on Avaya & Juniper platforms.
With Al Ramz Capital,
Received Al Ramz Flame award in the year 2014, for the service excellence.
Received rewards for successfully completed CCIE certification.
Received Promotion for the best delivery in Projects & Operations, Directly reporting to COO.
Received Bonus for the consecutive years 2014-15, 2015-16 & 2016-17.
Saved IT investment by reducing costs in various domains of IT.
Completed the Certification in Cisco – Cisco Certified Internetwork Expert (CCIE). With AGC Networks,
Received C-SAT (Customer-Satisfaction award from TCS).
Conducted trainings on Juniper routing and Switching, Avaya Switching at AGC Networks and customers.
Performed completed Network architecture Audit of Many clients and re-engineered the Network.
Completed the Certification of Switching & Routing for multiple vendors like Juniper, Avaya, and Cisco. With IBM Network Solutions Pvt Ltd ( Xchanging )
Honoured with the title of Best Support Team in 2010.
Solely handled Internal Project of Xchanging for different requirements.
Got Exceed Expectation ranking for year 2010.
Saved IT investment by providing the Kiosk.
Helping colleagues on the Network & Voice related issues. ACADEMIC CREDENTIALS
M B A in Information Science from Sikkim Manipal University in 2013.
B.E. in Information Science from The Oxford college of Engineering Bangalore, Visvesvaraya Technological University, in 2008.
Date of Birth: 04/06/1986
Languages Known: English, Hindi, Tamil, Telugu and Kannada Marital Status: Married
Passport No : S3647945
Driving License: UAE & India