TUSHAR JANARDAN GAIKAR
B-***, MORYA COMPLEX,
BALAJI NAGAR, THAKURLI (E), Mumbai- 421201.
Skype id: tushar_gaikar
I am seeking for a position to utilize my skills and abilities in the IT-Industry that offers professional growth, through which I wish to sustain in the long term. I have a significant contribution towards achieving organizational goals, through my hard work, management & technical skills. Also, I would like to be an asset for company.
B. Sc in Information Technology - MUMBAI UNIVERSITY in 2012
Diploma in Information Technology
Total Work Experience : 8 Years 3 Month
Notice Period : 1 month/less/Immediately
Current Location : N/A
Preferred Location : Open
Job type : Permanent
Employment Status : Full Time
KEY RESULT AREA:
Provide professional advice to staff including:
Translating complex technical principles and information into forms understood by clients without technical knowledge.
Helping customers solve technical issues over remote and phone
Support multiple operating systems like Windows, Mac etc.
Guide, advice and train client about application use over phone or chat.
Organization : Precision Infomatic Pvt. Ltd.
Location : Vashi – Navi Mumbai
Department : Information Technology
Designation : Technical Support Engineer
Tenure : October 2012 to March 2014
Organization : Lester Info service Pvt. Ltd.
Location : Turbhe – Navi Mumbai
Department : L2 Tech Support
Designation : L2 Tech Caller
Tenure : Feb 2014 to Jan 2015
Organization : Saar IT Resource Pvt. Ltd.
Location : Goregaon
Department : Technical Support
Designation : Technical Support Engineer Level 2
Tenure : Feb 2015 to May 2017
Organization : Concentrix Service India Pvt. Ltd.
Location : Thane
Department : Technical Support
Designation : Sr. Advisor I
Tenure : Jan 2018 to Feb 2020
Support for IT related issues of the organization 24 X 7
Undertaking for overall Administration of the smooth functioning of branches
Handling escalated calls & critical customers
Providing telephonic and remote support to our Customers
Co-ordinate for all AMC, Warranty & payment issues
Vendor Co-ordination & Interaction
Co-ordination with other IT engineers for support of provided IT assets
Hands on technical skills in Desktop & Laptop support in a large environment
Ability to analyze the problem remotely & at the physical location of user
Good on Desktop hand experience on windows and Mac
Working on different Branded & Assembled Systems
Configuring Microsoft Outlook & mail configuration on different devices like blackberry, I-phone, Android etc. with exchange & POP/IMAP settings
Installing different license applications depending on Client specification
Managing Workgroup & Domain Network
Providing solution day-to-day problems of the users
Responsible for the vendor development & purchase of computer hardware & software
Installation & Configuration of printers, Anti-Virus for virus protection. (Desktop & Corporate Edition)
Installation, up-gradation & configuration of different operating system by guidance over phone
Installation, configuration and troubleshooting of different backup application like Backup assist, Storage Craft Shadow Protect, Quark etc
Maintenance of backup and restoration of data on client systems as per requirement local or cloud base.
Maintenance of client system remotely through help of monitoring agent and dashboard.
Languages Known : English, Hindi and Marathi
Date of Birth : 6th June, 1990
Marital Status : Single
Nationality : Indian
Passport No. : N4171167
I do hereby that the facts stated above are true and correct to the best of my knowledge and belief.
Place: Yours Faithfully
Date: Tushar J. Gaikar