Sign in

Engineer Support

Mumbai, Maharashtra, India
February 28, 2020

Contact this candidate





BALAJI NAGAR, THAKURLI (E), Mumbai- 421201.


Mob: +91-976**-*****

Skype id: tushar_gaikar


I am seeking for a position to utilize my skills and abilities in the IT-Industry that offers professional growth, through which I wish to sustain in the long term. I have a significant contribution towards achieving organizational goals, through my hard work, management & technical skills. Also, I would like to be an asset for company.



B. Sc in Information Technology - MUMBAI UNIVERSITY in 2012


Diploma in Information Technology

Work Authorization:

Total Work Experience : 8 Years 3 Month

Notice Period : 1 month/less/Immediately

Current Location : N/A

Preferred Location : Open

Job type : Permanent

Employment Status : Full Time


Technical Advice

Provide professional advice to staff including:

Translating complex technical principles and information into forms understood by clients without technical knowledge.

Helping customers solve technical issues over remote and phone

Support multiple operating systems like Windows, Mac etc.

Guide, advice and train client about application use over phone or chat.


Organization : Precision Infomatic Pvt. Ltd.

Location : Vashi – Navi Mumbai

Department : Information Technology

Designation : Technical Support Engineer

Tenure : October 2012 to March 2014


Organization : Lester Info service Pvt. Ltd.

Location : Turbhe – Navi Mumbai

Department : L2 Tech Support

Designation : L2 Tech Caller

Tenure : Feb 2014 to Jan 2015


Organization : Saar IT Resource Pvt. Ltd.

Location : Goregaon

Department : Technical Support

Designation : Technical Support Engineer Level 2

Tenure : Feb 2015 to May 2017


Organization : Concentrix Service India Pvt. Ltd.

Location : Thane

Department : Technical Support

Designation : Sr. Advisor I

Tenure : Jan 2018 to Feb 2020

Professional Summary:

Support for IT related issues of the organization 24 X 7

Undertaking for overall Administration of the smooth functioning of branches

Handling escalated calls & critical customers

Providing telephonic and remote support to our Customers

Co-ordinate for all AMC, Warranty & payment issues

Vendor Co-ordination & Interaction

Co-ordination with other IT engineers for support of provided IT assets

Technical Expertise:

Hands on technical skills in Desktop & Laptop support in a large environment

Ability to analyze the problem remotely & at the physical location of user

Good on Desktop hand experience on windows and Mac

Working on different Branded & Assembled Systems

Configuring Microsoft Outlook & mail configuration on different devices like blackberry, I-phone, Android etc. with exchange & POP/IMAP settings

Installing different license applications depending on Client specification

Managing Workgroup & Domain Network

Providing solution day-to-day problems of the users

Responsible for the vendor development & purchase of computer hardware & software

Installation & Configuration of printers, Anti-Virus for virus protection. (Desktop & Corporate Edition)

Installation, up-gradation & configuration of different operating system by guidance over phone

Installation, configuration and troubleshooting of different backup application like Backup assist, Storage Craft Shadow Protect, Quark etc

Maintenance of backup and restoration of data on client systems as per requirement local or cloud base.

Maintenance of client system remotely through help of monitoring agent and dashboard.

Personal profile:

Languages Known : English, Hindi and Marathi

Date of Birth : 6th June, 1990

Marital Status : Single

Nationality : Indian

Passport No. : N4171167


I do hereby that the facts stated above are true and correct to the best of my knowledge and belief.

Place: Yours Faithfully

Date: Tushar J. Gaikar

Contact this candidate