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Customer Service Representative

Pune, Maharashtra, India
February 29, 2020

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Ibrahim Bashir Nazir


Contact: +917*********

Qualification: Bachelors in Commerce (University of Pune, India)


An independent and self-motivated professional with excellent research hand writing skills, able to grow positive relationships with clients and colleagues at an organizational level.

To pursue a career in a growth-oriented organization, where I can enhance my

knowledge and contribute with the best of my efforts, skills & abilities and add value to

meet the company’s goals and objectives.


Organized and detail-oriented, able to prioritize and delegate tasks effectively to ensure timely tasks completion within a team environment.

An organized, detail-oriented, and conscientious self-starter, able to strategize and prioritize effectively to accomplish multiple tasks and stay calm under pressure.


Graduation: A.K.ISLAM’S Poona College of Arts, Science and Commerce, Pune. (Affiliated to University of Pune, India)

Junior College: A.K.ISLAM’S Poona College of Arts, Science and Commerce, Pune.

(Affiliated to Maharashtra State Board, India)

Schooling: Crescent High School

(State Secondary Certificate Maharashtra, India)

Languages: English (Fluent R/W/S)

Hindi (Fluent R/W/S )

Computer: MS Office, Acrobat Reader

Experience Details:

From March 2016 to

Present WNS Global Services Private Limited

(Business Processing & Management for Suncorp Australia)

Position: Senior Advisor Operations

From May2015 to Concentrix Pune

March 2016 (Business Processing & Outsourcing for Trip Advisor

International Process)

Position: Customer Service Representative

Abilities & Responsibilities:

WNS Global Services Private Limited:

Currently working with WNS for Suncorp Insurance Australia from the past 4 years

as a Senior Advisor (Operations). Suncorp is the largest general insurer by Gross written premium in Australia. It mainly deals with general insurance and provide services for life, travel and health insurance.

Lodging claims on behest of brokers, agents and fleet managers.

Calling brokers, agents and other such related parties for any follow up of

Claim documents or payments.

Issuing and authorizing payments.

Follow up on invoice, excess or any other claims related follow ups performed.

Mentoring new hires, during their three months of nesting period.

Co-ordinate with the motor recoveries team.

Calling Third Party insurer regarding recovery payment of claims.

Recoding payments received from third party insurer or collection house.

Currently working for remediation project where credit amount on claims to be reimbursed.

Concentrix Pune:

Worked with Concentrix for TripAdvisor for 09 Months as a Customer Service Representative. TripAdvisor is an American travel and restaurant website company that shows hotel and restaurant reviews, accommodation bookings and other travel-related content.

Provide Customer Service on Trip Advisor, Holiday lettings and Flipkey websites.

Take incoming calls from customers for booking properties for their vacations


Handle property owner’s accounts.

Resolving customers issues with regards to their bookings.

Resolving technical issues of property owner’s accounts.

Mentoring new hires with the process.

Handling escalation calls of irate customers.

Perform floor support duty.

Personal Details:

Date of Birth: 31st October,1992

Gender: Male

Nationality: Indian

Passport: Valid Indian passport


I do hereby declare that all above information given by me is correct to best of my knowledge.

Date: Place: Pune (India)

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