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Management Amazon

Location:
Vasant Nagar, Karnataka, India
Posted:
February 29, 2020

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Resume:

Vishnu

Rajendran

Sr.BusinessAnalyst

PersonalInfo

Address

HouseNo.2,6thMain,Sri

VinayakaLayout,

Marathahalli

Bengaluru,KA,560037

Phone

919*********

E-mail

adb13s@r.postjobfree.com

Skills

Training

Excellent

Mentoring

Excellent

QualityManagement

Excellent

DeepDiveAnalysis

Excellent

NewTeamSetup

Excellent

InventandSimplify

Excellent

InsistonHighStandards

Excellent

OrganizationalDevelopment

Excellent

DeliverResults

Excellent

Aresult-orientedprofessionalwithover6+yearsofexperienceinGlobal Licensemigrations,E-CommerceTechnicalAccount&Quality Management,CommonSenseRecommendationsProgram&Seller SupportManagement.

PresentlyassociatedwithOracle,BangaloreasSeniorBusinessAnalyst

–GlobalMigrationApplications.

WorkHistory

2018-11-

Current

Sr.BusinessAnalyst

Oracle,Bangalore,Karnataka

Administeringend-to-endOracleGlobalLicense

Migrationinstructions,policies,andprocedures.

Managingthemigrationprocessfornew&existing

Oraclecustomers.

Interactingwithstakeholderstoascertainbusiness

requirements.

Analyzingcustomerpricingquotesandordering

documentstoprovidesalesteamwithinsights.

WorkingwithGlobalLicenseAssignmentstoensure

thatmigration-specificcustomerdatais

incorporatedinGlobalMigrationApplications.

Analyzingperformancemetricstoidentify

opportunitiestoincreaseGlobalLicenseMigration

revenue.

Identifiedopportunitiestostreamlineworkflowby

addingandmodifyingprocesses,revampinguse

casesforeachinitiativeandmaintaininglistof

talkingpointsforeachfunctionalarea.

Organizingmonthlyteammeetingswiththe

LeadershipTeamandprovidingtheminutesof

meeting;activelyfollowingupontheactionpoints

mentionedintheminutes.

Executingandevaluatingprojectsfromprofitability

view;regularlysuggestingmethodstoreducethe

eventsofmanualinterventions&increaseprocess

efficiencies.

2015-01-

2018-11

Sr.CatalogQualityAnalyst

Amazon,Bangalore,Karnataka

Managedthecatalogquality,detailedverificationof

auditinginallcategoriesofproductsinvarious

AmazonmarketplaceCatalogs.

BestPractices

Excellent

Processautomation

VeryGood

Processimprovementplans

VeryGood

KnowHowSessions

VeryGood

CustomerObsession

VeryGood

DataGeneration

Good

Languages

English

Native

Hindi

Native

Kannada

Native

Tamil

Advanced

Malayalam

Advanced

Hiredauditors&setupateamof9associatesfor

CommonSenseRecommendations(CSR)process.

SMEfortheprocessCSR,createdSOPforthe

process.

Responsibleforsuperverificationprocess.

Attendstakeholdercalls,handledescalations.

TransitionedCSRprocesstoAmazonKindleteamin

Chennai.

HandledvariousCatalogcorrectionsprocesseslike

Data/contentediting,Titlecorrections,Variation

fixing,duplicateidentification&elimination,Retail

Deprecation,Ticketing&SimpleIssueManagement

(SIM).

Holdsdistinctionofsimultaneouslyhandling

multipleprocesses(~10)monthly.

oFunctionedasindividualcontributorforquality

verification,dataanalysisinmultipleprocesses

acrossmarketplaces.

oSteeredinitiativestowardsvariousprocess

improvementsacrossmarketplacestoensure

excellentcatalogquality&onlineshopping

experience.

StreamliningexistingprocessandupdatingSOPto

ensureworkefficiency.

Responsibleforpreparingandpublishingmonthly

metricsreports,dailycalibrationreports.

oRecipientoffollowingawards:

BestSMEawardforCSRinYBRconductedinSeattle

2015.

Bestperformerofthequarter(Thrice).

Bestperformerofthemonth(8Times).

2013-05-

2015-01

SellerSupportAssociate

Amazon,Bangalore,Karnataka

ResponsibleforvariousqueuemanagementinUS,

UK&Canadamarketplaces.

Responsibleforinvestigatingandresolvingcritical

sellerissues.

HandledvariousprocesseslikeBlendedAccount

Management,SellerDisbursements,Order

Management,FulfillmentbyAmazon,Feeds,

AmazonBrandRegistryprogram,Incorrect

InformationonDetailPage(IIDP),Categoryapproval

&Un-gating.

Coordinationwithmultiplestakeholders&internal

businessteams.

Ticketing&workflowManagement.

Documentedbestpractices,providedknowhow

sessionstoemailsupportprocesses.

ConductedTrainingandmentornewhires.

oRecipientoffollowingawards:

PositiveResponseRateChampionawardin2014.

BestSellerSupportMentoroftheQuarter.

2011-12-

2012-10

FitnessConsultant

Gold'sGym,Bangalore,Karnataka

Assessedclient'sfitness,nutritionneedsandfitness goals.

Scheduledmonthlyfitnessassessments.

Generatedsalesleadthroughcompanysponsored

programsandpromotions.

Maintainedrecordsofallcompanysponsoredleads.

Followeduponallprospectsbyusingestablished

salessystem.

Maintainedreferralprogramasdefinedbycompany

standards.

Completedallformalitiesofamemberthatjoins/

transfers/renewstheirmembership.

Preparedandpublishedweeklybusinessreports.

Education

2007-06-

2010-08

BachelorsinComputerApplication:

ComputerApplications

SriBhagawanMahaveerJainCollege-Bangalore

Interests

PlayingGuitar

ComposeMusic

Painting

Gardening

.



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