Elizabeth Sandoval

818-***-**** adb0o1@r.postjobfree.com 17043 Galesberg St., Granada Hills, CA 91344 Objective

I am a hard-working Personal Assistant and Receptionist offering seven years of experience working in fast-paced environments. Adept in managing household tasks such as personal schedules and calendars, bill paying and other errands. Committed to maintaining client confidentiality and privacy when dealing with outside parties. Upbeat individual with a thorough understanding of computers. Handling customer invoices and answering phones. Great at problem solving and conflict resolution. Positive attitude and excellent self-management skills.

Skills

• Calendar management

• Household Management

• Schedule Management

• Microsoft Office Proficiency

• Customer Service

• Data Entry

• Detail-oriented

• Organization skills

• Time management

• Outstanding people skills

• Invoicing and payments

• Coordinating with doctors and

other staff

• Filing clerical skills

• Problem-solving

• Attentiveness

• Inventory

• Self-Management

Experience

07/2019– Present

Front Office/ Billing & Coding

VIP Urgent Care Simi Valley, CA

• Accept and process customer payments in cash and credit cards.

• Acknowledge customer issues and resolve their problems quickly and efficiently.

• Greet customers and offer them assistance where possible.

• Fulfill administrative duties, including: complete and file paperwork, scan patient charts.

• Read, prioritize and responded to incoming emails and correspondence.

• Juggle answering phones while attending to clients in person.

• Verify and confirm insurance

• Collect co-pays, co-insurances, and deductibles

• HIPAA Knowledge

• Accurate data entry

10/2017– 05/2019

Patient Consultant/ Personal Assistant

HairFree Laser Center Encino, CA

• Accepted and processed customer payments in cash and credit cards.

• Acknowledged customer issues and resolved their problems quickly and efficiently.

• Informed customers about current promotions and sales, encouraging them to take advantage.

• Greeted customers and offered them assistance where possible.

• Fulfilled administrative duties, including: completing and filing paperwork, directing a multi-line phone and setting appointments.

• Assisted in coordinating personal functions.

• Scheduled meetings and calls and consistently maintained executive’s calendar.

• Read, prioritized and responded to incoming emails and correspondence.

• Produced documents and reports for executive.

• Prepared expense reports, maintained budgets and tracked and paid bills.

• Performed day-to-day errands and coordinated events such as conferences, meetings, and business luncheons.

• Managed executive’s daily calendar and agendas, including coordinating travel for out of town business and personal engagements.

• Fielded and prioritized incoming calls and messages, acting as gatekeeper to executive.

• Juggled answering phones while attending to clients in person.

• Managed pay roll for over 8 different employees. 01/2017 – 08/2017

Receptionist

Keyes European Mercedes-Benz Van Nuys, CA

• Worked with POS systems for customer transactions as needed.

• Used complicated, multiline phone system daily, often juggling multiple calls.

• Maintained well-groomed appearance as a company representative to reflect professional demeanor.

• Maintained a clean waiting room, cycling out reading material, and restocking and maintaining the lounge.

• Learned titles and job duties of all staff members so calls could be directed accurately, cutting down on customer frustration at multiple transfers.

• Juggled multiple tasks at the same time and completed them quickly.

• Ensured incoming and outgoing mail reached the appropriate destinations.

• Dealt with unhappy or belligerent customers with a calm voice and manner.

• Answered caller or visitor inquiries on a huge variety of topics.

• Inventoried office supplies and managed ordering of new supplies whenever required.

• Opening and Closing.

01/2013 – 10/2016

Personal Assistant/ Receptionist

Fast TRK Urgent Care Pacoima, CA

• Accompanied executives to meetings and took detailed notes for future reference.

• Assisted in coordinating personal functions and worked with outside events.

• Fielded and prioritized incoming calls and messages, acting as gatekeeper to executive.

• Managed executive’s daily calendar and agendas, including coordinating travel for out of town business and personal engagements.

• Performed day-to-day errands and coordinated events such as conferences, meetings, and business luncheons.

• Prepared expense reports, maintained budgets and tracked and paid bills.

• Produced documents and reports for executive.

• Read, prioritized and responded to incoming emails and correspondence.

• Scheduled meetings and calls and consistently maintained executive’s calendar.

• Greeted and directed customers.

• Inventoried office supplies and managed ordering of new supplies whenever required.

• Organized and managed customer invoices and payments.

• Deployed humor, patience and empathy to resolve customer issues. Education

In Progress

Pasadena City College, Pasadena 2022

References

Geovany Cruz (Former Supervisor) 323-***-****

Jessica Valdez (Former Supervisor) 818-***-****

Randi Lemos (Acquaintance) 818-***-****

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