IT Support Specialist
Staff and store supervision
Administrative support tasks
Technical customer sales and support
Work Force Support
Cooking and baking
Some art hobbies
Technical online learnings
Abu Issa Holdings, IT Support Specialist (Weil Cornell, Medical College ) December 2019– Present Doha, Qatar
Provides technical support to end user as required upon trouble shooting and diagnostics. Maintain inventory and departmental assets thru ticketing and tracking system to map the machine deployment. Recommends machine repair to vendor.
Abu Issa Holdings, Retail Sales Supervisor
June 2011– December 2019 Doha, Qatar
Oversees the general supervision of the store of the store. Stock Transfer In-Out/Sales/Report/Damage Control/Returns/Invoice Filing). Attended to tasks in the absence of the brand coordinator to continue the business process.
StarTek International Limited, Virtual Resource Specialist May 2010 – May 2011 Makati, Philippines
Recommend procedural and operational guideline changes to improve communications. Monitors workforce management system, ACD’s, client tools and other work load/service level information, provides guidance to operations and other service partners. US Autoparts Network Inc, Quality Assurance Specialist April 2008 – November 2009 Makati Philippines
Pioneered Quality process implementation (Audit allocation, Weekly and Monthly. Coordinates transition period, plans activities of agents from training to operations. Assists the queue; take in calls if needed as requested by operations.
Sutherland Global Services, Quality Assurance Specialist September 2006 – Aprill 2008
Conducts internal and external calibration session with the clients. Conducts call certification for new hire agents. Generate the QA reports and communicate the same to the Quality-Team Lead as per the guidelines. Attends to corporate escalations investigation SKILLS