Desktop Support Engineer

Hamid Esmidibavar

EAD Card holder based on the Green Card

Address: Pullman, WA, Phone number: 509-***-****

Email: *****.*******@*****.***, LinkedIn: https://www.linkedin.com/in/hamid-dibavar/ Summary

Over 7 years of experience in system administrating, Software/Hardware troubleshooting, managing, installing, configuring, and maintenance of Windows and Linux servers. Highly skilled in Microsoft Hyper-V, VMware ESXi/vSphere, Active Directory, DNS server, DHCP server, Private Cloud, file and storage services, and network/system problem solving.

Certifications

Microsoft Certified Solutions Associate (MCSA): Windows Server 2012

Installing and Configuring Windows Server 2012

Administering Windows Server 2012

Configuring Advanced Windows Server 2012

AWS: Cloud Practitioner Essentials, AWS Core Services

AWS: Cloud Practitioner Essentials, Introduction to the AWS Cloud March 2019

Jun. 2019

Oct. 2019

Aug. 2019

Aug. 2019

Work Experiences

Technical Support Engineer, MonoVM

Network administrating and Software troubleshooting.

Installing Virtual Private windows and Linux servers.

Installing and configuring web hosting services.

Installing and configuring Microsoft Active Directory services

Installing Windows and Linux servers with VMware ESXI.

Configuring and managing iSCSI, BranchCache and FSRM.

Configuring advanced features for Dynamic Host Configuration Protocol (DHCP) and Domain Name System (DNS).

Configuring IP Address Management (IPAM) with Windows Server 2003, 2008, 2008R2, 2012, 2012R2.

Diagnosing problems and troubleshooting network services at the client level (in person and via ticket, chat, and phone call). Oct. 2014-Aug. 2016

Network Support Engineer, Mousian Food Company

LAN/WAN administration, systems installation, and configuration.

Implementing and maintaining a Windows domain-based infrastructure.

Designing and implementing local and wide-area networks.

Perform network security administration duties to solve employees’ problems.

Providing technical support and troubleshooting hardware & software

Configuring network Infrastructure and providing general network services such as DNS, DHCP, and FTP.

Jun. 2011-Aug. 2014

Computer Technician, Kamyab System Company

Repairing computer hardware

Performing hardware and software installations

Troubleshooting network and connectivity issues

Configuring wired / wireless ADSL modems.

Planning and Performing system backup, storage and recovery strategies Feb. 2009-Apr. 2011

Skills

MCSE Private Cloud

Configure data center process automation/ Deploy resource monitoring/ Monitor resources Configure and maintain service management/ Manage configuration and protection/ Design and deploy System Center/ Configure System Center integration/ Configure and deploy virtual machines and services

MCSA 2012R2

Design and deploy System Center/ Configure System Center infrastructure/ Configure System Center integration/ Configure and deploy virtual machines and services/ Deploy, manage and maintain servers/ Configure file and print services/ Configure network services and access/ Configure a Network Policy Server infrastructure/ Configure and manage Active Directory/ Configure and manage Group Policy/ Configure and manage high availability/ Configure file and storage solutions/ Implement business continuity and disaster recovery/ Configure network services/ Microsoft Hyper-V/Resource pooling/ Configure the Active Directory infrastructure/ Configure identity and access solutions

MCITP

Planning and Maintaining a Microsoft® Windows® Server 2008 Network Infrastructure/ Implementing and Configuring a Windows Deployment Infrastructure/ Configuring Server Storage and Clusters/ Installing and Configuring Terminal Service/ Installing and Configuring Web Applications/ Configuring FTP and SMTP Services/ Configuring Network Connectivity/ Active Directory and Group Policy/ Windows Server 2008 Management, Monitoring, and Delegation/ Patch Management and Security/ Backup and Recovery

Microsoft Azure

Network+

Desktop support and client problem solving

Management of Linux servers (Ubuntu, Debian, Fedora, CentOs)

Programming: Python, C

Microsoft Office: Office 365, Word, Excel, Power Point, and Outlook Education

B.Sc. in Electrical Engineering

Islamic Azad University of Iran, Tabriz, Iran.

Associates Degree in Electrical Engineering

Maragheh Technical Institute, Tabriz, Iran

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