Customer Service Manager
Resume:
TIFFANY KANINI MUTUNGA
****-*****, ***** ******, *******,Kenya, https://www.linkedin.com/in/tiffany-kanini-1b911817a 071******* *********@*****.***
PERSONAL PROFILE
Date of Birth : 20/12/1995
Marital Status : Single
Nationality : Kenyan
Known Languages : English, Kiswahili
Hobby : * Community Involvement * Volunteer work * Outdoor activities * Socialization Identification No. : 32595360
CAREER OBJECTIVE
Highly motivated and focused barista with over 5+ experience in the food/drink service industry, specifically in coffee shop environments. Experienced customer service professional adept at utilizing knowledge of both the coffee industry and customer service industry to successfully manage operations and create pleasing beverages. Accustomed to adhering to company standards, and treating all customers with kindness and hospitality. An adaptive team player with a passion for good coffee and satisfied customers.
PERSONAL STRENGTHS
Presentation
Bartending
Mild Sales
Thoroughness
Hospitality
Teamwork
POS Systems
Fast Learner
Depth Perception
Adaptability
Conflict Management
EDUCATION
Community And Progress Youth
Food and Beverage Service
95%
2015
Milimani High School
Kenya Certificate of Secondary Education
75%
2013
Milimani Primary School
Kenya Certificate of Primary Education
85%
2009
January 2019 - Up-to-date
July /2019 - December 2019
February 2019 - June 2019
February 2018 - March 2019
October 2017 - January 2018
March 2017 - September 2017
September 2016 - February 2017
October 2015 - August 2016
April 2015 - September 2015
EXPERIENCE
Al-yusra Restaurants
Waitress
Demonstrate the ability to maintain a positive work environment. This can be through your attitude, leadership, and motivation.
Positively, and effectively engage with each customer, co-worker
Maintain a certain dress code that is established by the business. Caffe' Dully
Barista/ Waitress
Successfully utilize and maintain an espresso machine and other brewing methods (manual brewing devices) for each customer.
Make sure you follow the established policies and operation procedures.
Offer menu recommendations upon request Up-sell additional products when appropriate. Jambo Hotel
Waitress
Positively, and effectively engage with each customer, each co-worker, supervisor, manager, and owner.
Make sure to follow the established policies and operation procedures.
Attend mandatory meetings.
Sebs Restaurant
Barista/ Cashier
Keep the workstation shining and sparkling.
Memorize coffee and other drink recipes.
cappuccinos cappuccinos, lattes, expresso, smoothies etc. as requested by each guest.
Keep the espresso machine well-maintained and clean. Brown Bucks Restaurant
Cashier
Take accurate food and drinks orders, using a POS ordering software,order slips or by memorization.
Provide an elevated guest experience to generate a loyal clientele.
Explain all payment methods to the guests.
Stock taking.
Tiki lounge
Mixologist/Cashier
Overseeing equipment maintenance and cleanliness of the whole work station.
Adminstering efficient delivery of drinks to the customers.
Conflict management
Cocktail making.
Bartending
Grill Park Hotel
Hostess
Creating a personal relationship with guests to Increase experience satisfaction.
Complete other tasks and projects that have been assigned by a supervisor.
Attend mandatory meetings.
Greeting and sitting down guests.
Platinum 7D Lounge
Waitress
Check dishes and kitchenware for cleanliness and presentation and report any problems.
Placing requests and answering enquires in friendly manner.
Deliver checks and collect bill payments.
Crayfish Camp
Student Intern
Meet with restaurant staff to review daily specials, changes on the menu and service specifications for reservations (e.g. parties)
Arrange table settings and maintain a tidy dining area
Inform customers about the day’s specials.
Communicate order details to the Kitchen Staff.
TECHNICAL SKILLS
Basic Math
High energy
Verbal Communication
Customer Service
Conflict resolution
Teamwork
Physical strength
ACHIEVEMENTS & AWARDS
• Commended for multitasking in the largest and busiest section of the restaurant in peak hours.
Achieved “Employee of the Month” award for five consecutive months following superior customer service performance and customer feedback.
Provided exemplary service which increased the guest base by 40% within six months. PROFESSIONAL SKILLS
Espresso–‘ I have a good knowledge and skills in brewing shots to order, adjusting brewing variables and tasting to make sure shots are upto standard.’
Learned about the fundamentals of espresso,grinding,steaming milk,filter coffee,tea,hot chocolates and other beverage skills. Unflappability ~When an over-caffeinated customer yells at you, you keep your cool. When something goes wrong, you stay calm and solve the problem. This is especially important in a coffee shop where tensions rise and mad customer rushes are frequent.
INTERESTS
Reading
Cooking
Collecting
Travelling
REFERENCE
Abdul Aziz - "Caffe' Dully "
Restaurant Manager
Madam Eva - "Sebs Restaurant"
Hotel Manager
Hamisi Mzee - "Tiki Lounge"
Lounge Manager
Jimmy Mehta - "Crayfish Camp"
Senior Director
Contact this candidate