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Customer Service Manager

Location:
Nairobi, Nairobi County, Kenya
Salary:
20,000
Posted:
February 26, 2020

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Resume:

TIFFANY KANINI MUTUNGA

****-*****, ***** ******, *******,Kenya, https://www.linkedin.com/in/tiffany-kanini-1b911817a 071******* adb0i6@r.postjobfree.com

PERSONAL PROFILE

Date of Birth : 20/12/1995

Marital Status : Single

Nationality : Kenyan

Known Languages : English, Kiswahili

Hobby : * Community Involvement * Volunteer work * Outdoor activities * Socialization Identification No. : 32595360

CAREER OBJECTIVE

Highly motivated and focused barista with over 5+ experience in the food/drink service industry, specifically in coffee shop environments. Experienced customer service professional adept at utilizing knowledge of both the coffee industry and customer service industry to successfully manage operations and create pleasing beverages. Accustomed to adhering to company standards, and treating all customers with kindness and hospitality. An adaptive team player with a passion for good coffee and satisfied customers.

PERSONAL STRENGTHS

Presentation

Bartending

Mild Sales

Thoroughness

Hospitality

Teamwork

POS Systems

Fast Learner

Depth Perception

Adaptability

Conflict Management

EDUCATION

Community And Progress Youth

Food and Beverage Service

95%

2015

Milimani High School

Kenya Certificate of Secondary Education

75%

2013

Milimani Primary School

Kenya Certificate of Primary Education

85%

2009

January 2019 - Up-to-date

July /2019 - December 2019

February 2019 - June 2019

February 2018 - March 2019

October 2017 - January 2018

March 2017 - September 2017

September 2016 - February 2017

October 2015 - August 2016

April 2015 - September 2015

EXPERIENCE

Al-yusra Restaurants

Waitress

Demonstrate the ability to maintain a positive work environment. This can be through your attitude, leadership, and motivation.

Positively, and effectively engage with each customer, co-worker

Maintain a certain dress code that is established by the business. Caffe' Dully

Barista/ Waitress

Successfully utilize and maintain an espresso machine and other brewing methods (manual brewing devices) for each customer.

Make sure you follow the established policies and operation procedures.

Offer menu recommendations upon request Up-sell additional products when appropriate. Jambo Hotel

Waitress

Positively, and effectively engage with each customer, each co-worker, supervisor, manager, and owner.

Make sure to follow the established policies and operation procedures.

Attend mandatory meetings.

Sebs Restaurant

Barista/ Cashier

Keep the workstation shining and sparkling.

Memorize coffee and other drink recipes.

cappuccinos cappuccinos, lattes, expresso, smoothies etc. as requested by each guest.

Keep the espresso machine well-maintained and clean. Brown Bucks Restaurant

Cashier

Take accurate food and drinks orders, using a POS ordering software,order slips or by memorization.

Provide an elevated guest experience to generate a loyal clientele.

Explain all payment methods to the guests.

Stock taking.

Tiki lounge

Mixologist/Cashier

Overseeing equipment maintenance and cleanliness of the whole work station.

Adminstering efficient delivery of drinks to the customers.

Conflict management

Cocktail making.

Bartending

Grill Park Hotel

Hostess

Creating a personal relationship with guests to Increase experience satisfaction.

Complete other tasks and projects that have been assigned by a supervisor.

Attend mandatory meetings.

Greeting and sitting down guests.

Platinum 7D Lounge

Waitress

Check dishes and kitchenware for cleanliness and presentation and report any problems.

Placing requests and answering enquires in friendly manner.

Deliver checks and collect bill payments.

Crayfish Camp

Student Intern

Meet with restaurant staff to review daily specials, changes on the menu and service specifications for reservations (e.g. parties)

Arrange table settings and maintain a tidy dining area

Inform customers about the day’s specials.

Communicate order details to the Kitchen Staff.

TECHNICAL SKILLS

Basic Math

High energy

Verbal Communication

Customer Service

Conflict resolution

Teamwork

Physical strength

ACHIEVEMENTS & AWARDS

• Commended for multitasking in the largest and busiest section of the restaurant in peak hours.

Achieved “Employee of the Month” award for five consecutive months following superior customer service performance and customer feedback.

Provided exemplary service which increased the guest base by 40% within six months. PROFESSIONAL SKILLS

Espresso–‘ I have a good knowledge and skills in brewing shots to order, adjusting brewing variables and tasting to make sure shots are upto standard.’

Learned about the fundamentals of espresso,grinding,steaming milk,filter coffee,tea,hot chocolates and other beverage skills. Unflappability ~When an over-caffeinated customer yells at you, you keep your cool. When something goes wrong, you stay calm and solve the problem. This is especially important in a coffee shop where tensions rise and mad customer rushes are frequent.

INTERESTS

Reading

Cooking

Collecting

Travelling

REFERENCE

Abdul Aziz - "Caffe' Dully "

Restaurant Manager

072*-******

Madam Eva - "Sebs Restaurant"

Hotel Manager

072*******

Hamisi Mzee - "Tiki Lounge"

Lounge Manager

072*******

Jimmy Mehta - "Crayfish Camp"

Senior Director

072*******



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