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Customer Service Health

Calgary, AB, Canada
February 26, 2020

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Summary of Qualification

• Health Care Aid Certificate

• Certificate in Medical Administration

• Current First Aid/Basic Life Support, CPR level C and WHMIS Certifications

• Valid Criminal Record Check including the Vulnerable Sector Search

• Valid Driver's Licence

• Positive professional image, flexible, adaptive, team player, with the ability to work well with a variety of people to understand their needs and maintain confidentiality.

• Adept to ever-changing situations and remain calm under demanding conditions.

• Conscientious and thorough with detail

• Excellent observation and problems solving skills

• Able to work on varying shifts, weekends and holidays

• Experienced Massage Therapist

• Efficient performance in a stressful work environment

• Attentive to detail

• Excellent verbal communication and customer service Relevant Work Experience

Bethany Care Society January-February 2020

MTG Health Care Academy

Duties, Responsibilities and Accomplishments:

Health Care Aid

• Provided Care to four patients in bathing, bedtime activities, emptying catheter, emptying a colostomy bag and in dinner time ensuring that residents were in the dining area as scheduled.

• Monitored and regularly repositioned patients every two hours, following patient doctors' guidelines, which significantly prevented the development of bed sore 100%.

• Operated mechanical lift with HCA’s in the facility to help patient transfer from bed to wheelchair and vice versa

• Communicated with staff about residents' health and well-being. Other Work Experience


Food Counter Attendant/ Promoted to Supervisor August 2013 – present Accomplishments:

• Successful event planner, catered South Health Hospital providing them with a 1600 footlong sandwiches delivered on time.

• Successful in maintaining zero points on a monthly inspection. JANETTE POSADAS


Nandos Peri-Peri Chicken

Back Griller Promoted to Supervisor June 2018-present Accomplishments:

• Successful on maintaining skip the dish score high

• Successful in maintaining labor cost low, keeping happy employees and happy costumers.

Canon Inc. Taichung Taiwan

Production Operator Promoted to Quality Checker Dec 2011 – August, 2013 Accomplishments:

• Achieved the lowest number of defective lens and promoted as a Quality checker.

• Continuously supplied the required quota of quality lens

• Proven ability to communicate effectively in a diverse environment as I often served as translator of Mandarin Chinese.

Footsprints Spa, Philippines

Massage Therapist July 21, 2009 – August 16, 2010


• Most request massage therapist of the year from giving costumers a great costumer service.

Certificates and Workshops

Alberta Health Care Aid Program ( AHCAP )


CPR/BLS for Health Care Providers ( LEVEL C )

Assisting with Medication Administration ( AMA )

Carewest Supportive Pathways

Safe transfer and Lifts/Body Mechanics

Effective communications for Health Care professionals/ Introduction to Dementia for HCA Education

Bachelor of Science in Nursing ( Philippines ) 2005-2008 Holder of:

• National Certificate-II in Health Care Services Philippines 2009

• National Certificate-II in Caregiving Philippines 2009

• National Certificate-II in Massage Therapy Philippines 2009

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