Setaré Solati

Curriculum Vitae

PERSONAL DETAILS

Address: *** ********** ******, ***** ****, ON

Mobile: +1-647-***-****

E-mail: adb0g7@r.postjobfree.com

EDUCATION

Bachelor of Arts 09/2018-04/2021 (expected)

York University

Toronto, ON

English Literature

WORK EXPERIENCE

Group of Goldline - Markham, ON

Senior Customer Service Representative

August 2018 - Present

Answering inbound customer telephone calls and completing transactions to the customer’s satisfaction

Maintaining a high level of professionalism with clients and working to establish a positive rapport with every caller

Providing support to customers on pricing, product and credit inquiries

Providing technical support on a number of platforms and products

Advising customers of product availability and rates

Maintaining financial accounts by processing customer adjustments CORE SKILLS

Customer Care • Time Management • Computer Literacy • Microsoft Office • Data Entry • Sales Interpersonal Skills • Problem Solving • Conflict Resolution • Multitasking • Adaptability • Creativity LANGUAGES

English – Full Professional Proficiency

Farsi – Native Proficiency