Customer Care Manager

ERICK OUKO NYANAMBA

P. O BOX *** - ***** NJORO, NAKURU

Phone: +254-***-******

Email: **********@*****.***

Personal Details:

Nationality: Kenyan

Date of Birth: 14

th

Jan, 1989

Gender: Male

Marital status: Single

Religion: Christian

Professional Background

Education Background

2012 – 2015 MASENO UNIVERSITY - BSc. MATHEMATICS AND COMPUTER SCIENCE.

- Specialized in Computer Science with

a good Mathematics background.

- Second Class Honors, Upper Division.

2007 – 2010: - METEMBE SDA SECONDARY SCHOOL

- Kenya Certificate of Secondary Education

- Attained a mean grade of B+

1997– 2004 - RIABIGUTU PRIMARY SCHOOL

- Kenya Certificate of Primary Education

- Attained an A (Plain)

Computer Proficiency:

• Office Automation: MSWord, MS-PowerPoint, MS-Excel, MS-Access.

• Web Design: HTML5, JavaScript, PhP, CSS and WordPress

• Programming: Python

• Management Information Systems Developer and Manager

• Networking, CISCO (CCNA 1 – CCNA 4) – certified in 1 and 2

• Graphic (Using Photoshop and Inkscape)

• Software Installation, troubleshooting and maintenance

• Proficient in Linux Operating System and Windows Operating System

• WLAN set up and troubleshooting

1

Work Experience : 2nd August 2019 – to date

ICT Officer – Nakuru County Government, the Department of ICT and e-Government

I am tasked to perform the following duties:

Head programmer for county content management

systems

Ajira digital trainer

In charge of Hospital Management Information System for Njoro and Bondeni Subcounty Hospitals

3rd June 2019 – 30th August 2019

Software Developer at BioCard

I performed the following duties:

Setting up events, monitoring, maintaining and generating reports for eTickets system

Client support on the eTickets system

Developing Web and Web applications

Maintaining, monitoring and troubleshooting email systems, staff computer software, company website

maintenance and training staff on use of various

communication platforms for the company.

2nd

January 2019 – 25th

May 2019

Ajira Digital Trainer, In-charge of Kuresoi South Digital Center. I am tasked to perform the following duties:

Registering youths from all the wards of Kuresoi South Sub-county in readiness for Ajira Digital Training.

Training the youths once their number hits 30 or more

In charge of the Digital Center and all activities that take place in the hub.

Representative of the Ajira Digital Program Coordinator in the Headquarter.

2nd

May 2018 - 29th

April 2019

Intern at ICT Authority – deployed in Nakuru County Government, Ministry of ICT and e-Government

I was tasked with the following:

Network/Internet Management,

Database Administration,

Website Development, maintenance and support

Information Security,

Data/Innovation Hubs Center operations

Training youths on Ajira Online Digital Work

2nd

May 2017 - 15th

April 2018

Computer Studies Teacher/Lab Technician at Mama Ngina Kenyatta Secondary School where I performed the following duties:

Teaching Computer Studies and Mathematics

2

Maintaining and monitoring the performance, and maintenance of laboratory computers.

Maintaining, updating and troubleshooting the School Management System for Examinations, Library, Fees and Admissions as well as database updates

Updating the school website which I designed and created 8TH

SEPTEMBER 2016 – 30th

April 2017

ICT Tutor at St. Columba’s Technical Training College – Kitui where I perform the following duties:

Head of the ICT Department

Training learners on Information and Communication Technology as a course in their academic progress and an examinable course by KNEC.

Maintaining, updating institution website that I designed and created.

Maintaining, updating and troubleshooting computer systems of the ICT department to ensure smooth running of programs.

9TH

JANUARY 2016 – 3RD

SEPTEMBER 2016

Computer Studies Teacher/Lab Technician at Mama Ngina Kenyatta Secondary School where I performed the following duties:

Teaching Computer Studies and Mathematics

Maintaining and monitoring the performance and maintenance of laboratory computers.

Maintaining, updating and troubleshooting the School Management System for Examinations, Library, Fees and Admissions as well as database updates.

Updating the school website which I designed and created 26TH

AUGUST - 19TH

NOVEMBER 2014

Intern at National Bank Kenya Limited, Mtwapa Branch, Mombasa Duties:

File management

Customer care services

Raising of payment vouchers for petty branch expenses

Sales and marketing of bank products

Cheque truncation and clearing processes

Salary processing

Using the BankFusion Banking System(BFUB)

Using the Branch Power Banking System

Store and stationery management

3

Feb – March 2011

Research Assistant/Data Collector at Uwezo Kenya

Duties:

Data Recording of 30 households in Riabigutu Sub-location on their inputs in learning among their children

Data analysis, collection and presentation.

REFEREES:

Mr. Norbert Ombati Basweti

Lecturer,

Nairobi University

Nairobi.

P.O. BOX 14077 - 00100 Nairobi,

Email: ******.******@*****.**.**

Tel: +254*********

Mr. Elijah Japhet Muthee

Branch Operations Manager

National Bank Kenya Limited

Mtwapa Branch

P.O. BOX 1059-10100 Mtwapa

Email: *******@************.**.**

Tel: +254*********

Mr. Raymond Komen

CEC,

Ministry of Trade

Nakuru County Government

Nakuru

Email:

*******.*****@******.**.**

Tel: +254*********

Contact this candidate