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Customer Service Representative

Acworth, GA
23 hour
February 27, 2020

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P.O. BOX *** KENNESAW GA, ***** Phone: 678-***-****

Terri M Johnson


To obtain a position as an Accounts Receivable Analyst with the opportunity for future advancement


June 2012-Present

DS Services of America

Mableton GA

Billing Specialist/Analyst

Prepare various formats of billing using Excel and other resources, including Excel, EDI, and 3rd party systems

Ensure accurate and timely billing for 25-45 assigned accounts

Work closely with Cash Applications and Collections to ensure timely and accurate payment posting of current and past due amounts

Partake in soft collection efforts of national business accounts within portfolio

Research and identify root cause of recurring billing issues and needed adjustments

Collaborate with external and internal customers to resolve issues pertaining to billing for national accounts

Assist with special projects as assigned by Special Billing Supervisor and Manager

May 2010-June 2012

ER Solutions Group

Atlanta GA

Customer Service Representative

Provided superior customer service and work quality in a high volume call center environment

Handled 90-100 inbound calls daily

Resolved customer billing and credit inquires

Processed check /credit card payments via NCO epayment and Western Union Speedpay System

Scheduled appointments for connections and disconnections of electric services

Utilized multiple call center applications to efficiently assist customers and agents

Prepared, completed, and reported delinquent accounts for outbound calls

Monitored and supported other customer service representatives when needed

January 1998-December 2002

Georgia Mountain Waters Inc

Kennesaw GA

Customer Service Representative

Arranged for necessary repairs in order to restore service and schedules

Recorded and maintained files and records of customer requests, work and services performed, charges, expenses, inventory and other dispatched information.

Received and prepared work orders

Scheduled and dispatched workers, work crews, equipment and service vehicles to appropriate locations according to customer requests, specifications and needs, using radios and telephone

Conferred with customers and supervising personnel in order to address questions, problems and requests for service and equipment

Relayed work orders, messages and information to and from work crews, supervisors and field inspectors using telephones and two-way radios

September 2004 to February 2008

Waffles Electric of GA Inc

Kennesaw GA

Office Manager

Entering data into computer system, setting up and servicing exist accounts with orders, ordering

supplies for office

Tax preparation


Opening and closing of business

Bank deposits



South College

Knoxville, TN

Associates of Arts

Secretarial Specialist


References are available on request.



Microsoft Office (Proficient in Excel, Word, and PowerPoint), Outlook, Oracle R12, Ariba, Exostar, EDI Billing, 3rd Party Portals

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