Louise Andrea Villarojo Santos
*** *. ******* ****** *** Juan City
Contact #: +639*********
To use my skills and knowledge in such a way to help companies run their business successfully, to provide a summary of changes, with clarity of impact on various stakeholders and alternative decisions to choose from.
November 2015 - Present
Ensures all agents are providing the best experience available to their customers and are compliant to quality standard through transaction monitoring, coaching sessions and trainings.
Expected to collaborate with Training, Operations, HR, other internal groups, and clients in developing agents to meet and exceed operational targets.
Provide accurate and impartial judgment on all transactional evaluations.
Regular coaching sessions with agents to reinforce good behavior and reform opportunities.
Collaborating with Operations and Training in developing technical and soft skills of agents through coaching sessions, calibrations, rewards and recognitions projects, etc.
Sales Representative – Inbound and Outbound Sales/Financial Account
February 2015 – Present
Communicates new products to existing/new clients in an impactful way.
Build prospect relationship by initiating communications and conducting follow-up communications as necessary in support of sales.
Supports sales in all aspect of the sales cycle.
Diagnoses client’s key business needs to ensure a high quality of interaction.
Customer Service Representative – Inbound Sales/Financial Account
Sitel Philippines Corporation
April 2013 – February 2015
Helping customers solve product or service-related problems by following the guidelines and procedures outlined by the company.
Identifying opportunities to upsell.
Referring the service and meeting goals set by the company.
Effective Business Correspondence
Communicating with Difficult People
Say It Right
Bachelor of Science in Hotel and Restaurant Management
College of the Holy Spirit Manila
June 2009 - March 2013
St. John’s Academy
San Juan City
Graduate (Primary - Secondary Education)
Quality Assurance Manager
Mary Ann Alcala