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Desktop Support Technician

Friendswood, TX
February 27, 2020

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***** ****** ****, ***********, *****, 77546



May 30,2014 - Present

Kroger, Friendswood, Texas


·Assist customers with grocery purchases


Clear Brook High School, Friendswood, Texas

Graduated: June 3, 2016

Courses: Core, Professional Communications, and Broadband Communications

San Jacinto Community College

Certification of Technology: May 2018

Computer Information Technology- Information Technology Security



Cisco Certified Entry Networking Technician (CCENT)

02/2020 – 02/2023

Certification of Technology

The program is designed primarily for students seeking an occupational certificate of technology. Will be able to administer and troubleshoot data and communication networks.

In the Cisco specialty, emphasis on the design, implication and administration of local and wide area networks in a business industry. Will be able to troubleshoot Cisco networking equipment.

Install, maintain, repair, replace and upgrade desktop computers.

The desktop support specialty is designed to provide skills in desktop computer hardware and software support.

In the CompTIA A+ specialty, there is an emphasis on the core objectives, which include mobile devices, networking, hardware, virtualization and cloud computing, as well as hardware and network troubleshooting.

Understanding of Windows Server 2012, Active Directory

Telecommunication Technologies

Certified through C-TECH – Introduction to Telecommunications

Understanding of the telecommunications process and the terminology involved.

Able to explain the basic operation of data networks and telephones

Can determine signal flows and connectivity in actual telecommunications devices while referencing block diagrams.

Can determine both continuity and configuration of connectivity systems using both copper and fiber optic testers.

Understand the basics of troubleshooting and can develop work around solutions to system faults.

Awareness of safety regarding working on a job site and personal protection measures.

Network Cabling Specialist

Leviton Certified Installer – Network Cabling – Copper-Based Systems

Experience will installation, test and troubleshoot copper and fiber optic cabling systems in accordance with EIA/TIA standards including residential and commercial installations.

Know network topologies for commercial and multi-unit dwellings to include the role of backbone cabling, horizontal cabling, and telecommunications rooms and interconnects.

Demonstrates ability to use tools including: cutters, strippers, crimpers and punch down tools.

The ability to test and certify copper cabling networks.

Conversant in on-the-job safety rules and regulations to include personal protection, GFCI’s, stability control, grounding and bonding and the use of uninterruptible power supplies.

Can pull, install, terminate and test 4-Pair cabling faults in the 568A and B configurations, including wire mapping and tone and trace.

In-depth knowledge into types and uses of cabling and the ability to connect

UTP, STP and Coaxial cabling systems in the F-Type and BNC style.

Can punch down and test 4-Pair cable on both 66 and 110 blocks.

Can determine bandwidths and applications of various types of cabling systems.

Understand the technician’s role in regard to Fire Stopping techniques.

Can correctly use cabling testers, toners, breakouts.


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