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Customer Service Support

Location:
Winnipeg, MB, Canada
Posted:
February 27, 2020

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Resume:

Zenamariam Bilhat

**A-*** Broadway, Winnipeg, Manitoba R3C 0T2

Tel.: 204-***-**** Email: adb05p@r.postjobfree.com

HIGHLIGHTS OF QUALIFICATIONS

Physically fit to work in fast-paced and multi-disciplinary tasking environment by standing, kneeling, crouching or seating

Assisted clients in preparing nutritious, varied and economical meals and snacks, including special diets, as determined by the care plan, and uses proper food preparation.

Providing support for personal care including assisting the client in walking, descending stairs, getting into and out of bed, eating, dressing and other matters of personal hygiene, household cleaning and laundry

Strong communication and interpersonal skills; able to work in a team or individually with or without supervision

Fluent in read, write and speak English and Africans

Proficient in MS Windows, Word, Excel, Internet and Email

RELEVANT EXPERIENCE

Organizational/Operational

Four years’ experience in providing support for disabled and elders as par time worker in Macedonia.

Providing support with academic, social or recreational activities, performed daily chores, administered meds, assisted elders on hygiene.

Experienced in dealing with aggressive behaviors, individuals with seizures and/or Alzheimer’s/dementia

Additional six years of experience as customer service, resource administrator and office coordinator providing office material requisition supports.

EMPLOYMENT HISTOIRY

Home support worker

Addis Ababa, Ethiopia Sept 2016- Aug 2019

Interpreter

Family Dynamics –Winnipeg, Manitoba Dec, 2019 till now

Resource Support Administrator

Ethio Telecom – Addis Ababa, Ethiopia July 2015 – Aug 2019

Interpreter

Family Dynamics –Winnipeg, Manitoba Dec, 2019 till now

Contact Centre Advisor

Ethio Telecom – Addis Ababa, Ethiopia Mar 2013 - June 2015

EDUCATION

Bachelor’s Degree

Addis Abba University – Addis Ababa, Ethiopia Sep 2010 – Sep 2012



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