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Engineer Software

Salt Lake City, UT
February 27, 2020

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Harish Jain

M: 702-***-****



10+ years of IT experience in Investment Banking and Infrastructure for Application/Production Support, Production Management, Incident Management, Problem Management, Change Management with extensive UNIX, Linux, Shell Scripting, Perl Scripting, Installation, Configuration and Automation experience.

Work in fast paced and large scaled Mission Critical environments with competing and alternative priorities with constant focus on In-Time and High-Quality deliveries.

Investment Banking domain experience using Securities Equities, Fixed Income Trade Processing.

Expert in Incident Management, Problem Management and Change Management with internal and external teams to meet business needs and resolve issues, following ITIL processes.

Worked with Operations & Architecture team, deployed Infrastructure Architecture standards and successfully implemented these standards into Dev, UAT and Production environments.

Managed large projects within the application support L2/L3 team, collaborating with business units, Global IT teams, and liaising with external IT vendors and service providers.

Streamlined application support by identifying ways to automate, simplify and improve processes.

Charged as the Global Lead/Technical SME for critical business applications, performed investigative work to troubleshoot production issues and worked with IT teams & vendors to resolve Tier 3 issues.

Expertise in developing Perl scripts using various CPAN modules, and UNIX Shell scripts.

Developed Automation of manual tasks on various UNIX flavors. Performed Quality Assurance testing of applications, tracked, validated and logged defects, created and executed Test scripts, deployed builds in production, installed patches/fixes and maintained core business applications.

Created Operating Manuals, Runbooks, documenting and maintaining technical diagrams, work flow processes and running audit and compliance reports for audit staff and senior management.

Conducted annual IT business continuity and Backup & Disaster Recovery application testing and procedures.

Trained operators and help desk in diagnosing, monitoring and resolving basic application errors resulting in expedited resolutions to reoccurring problems and incidents.

Followed Best Practices to meet SLAs and logged incidents, followed the process for Problem Management and provided Root Cause Analysis.

Installed/configured Perl CPAN modules to automate Jobs. Scheduled automated Jobs via Cron.

Incident Management - Participation in outage calls and P1 production issues.

24x7 Production Application Support for Mission Critical application.


Languages: Perl (Object Oriented), PHP, UNIX Shell Scripting

O/S: UNIX (Sun Solaris, Red Hat Linux, CentOS, AIX, HP-UX), Windows

Database: MySQL, Oracle

Tools: IBM BigFix (IBM Tivoli Endpoint Manager), BMC Patrol, OpTier Performance Monitoring, Sensage (HawkEye), HP-DDMI (HPED), JIRA, Bugzilla, HP-PPM, BMC Remedy, Rally, HP QualityCenter (QC/HP QC), LDAP Browsers

Middleware: WebSphere

Automation: UNIX/Sun Solaris/Linux Shell scripting, Perl scripting



Bachelor of Technology in Electronics & Communication (Punjab Technical University)

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