Fully Work Authorized. No Visa Sponsorship Required.
Certified CCNP Routing & Switching professional, CompTIA A+, CompTIA Network +. Skilled in networking, operating systems and customer service. Previous experience in Telecom Engineering.
Certifications: CCNP Routing & Switching, Cisco CCNA. Google IT Support Professional Certificate Specialization, CompTIA A+, CompTIA Network +, Cisco CCENT.
Systems: MS-DOS, Windows (XP, 7, 8, Server 2012 R2)
Administration: Active Directory, PC Diagnostics, backups
Hardware: Laptops, Desktops, Mobile Phones (iPhone, blackberry), printers, etc.
Networking: VLAN’s, STP, Ethernet, ARP, OSPF, EIGRP, RIPNG, BGP, cabling (UTP/Optical Fiber), LAN/WAN, NAT, DNS, DHCP, 802.11, firewall, VPN, MPLS, HSRP, VRRP, layer 2 Technologies etc.
Antivirus: Symantec, AVG, McAfee etc.
Software: Zendesk, Virtual PC, MS Office, Adobe, ANT Pilot for GPRS, Lotus notes
Fluent in English, French and Berber
Infrastructure Technician 08/2018 - to date
McCormick place, Chicago
Provided infrastructure service support for the wired and wireless networks for Event Exhibitors, Show Management and internal administrative users.
Worked with Infrastructure Manager and other Infrastructure Techs in providing Internet services and network support.
Documented and communicated problems/resolutions to Infrastructure Manager and other technicians using Zendesk ticketing software
Assisted in maintaining network router/switches and access points.
Assisted Helpdesk Personnel in providing support when required.
IT support technician (internship) 07/2018- 08/2018
Computer training institute of Chicago, Chicago
Provided customer service for testers, students and interested callers.
Computer hardware repair
Created profiles and completed data entry via Salesforce
Team Leader 06/2011-08/2011
Mobiserve Algeria, Algiers, Algeria
Trained 10 technicians on job site requirements, provided technical support as needed
Planned and managed budgets of each project; ensured approval for all expenses were within budget
Identified cost-effective and quality solution to upgrade customer to the new multinational operator
Prepared document templates using Excel to report projects progress to customers
Telecom Engineer 06/2005-09/2010
Huawei Technologies, Algiers, Algeria
Optical Network Engineer 12/2008-09/2010
Audited report for existing optical fiber cable and network over 500 miles of OFC; saved company $100,000 USD by completing the project ahead of schedule & providing unique maintenance solutions in a remote location
Supervised civil work for laying new optical fiber cable (125 miles) and installation, fusion, mechanical splicing, termination and handling of test equipment, such as OTDR and Power Loss Test
Supervised & managed the repair of existing optical fiber cable
Roll Out Regional Manager 11/2007-12/2008
Managed a 12,000 mile square region to install radio equipment; antenna, power rectifier, batteries, & alarm system
Configured site from a BSC (Base Station Controller) remotely and commissioned project
Coordinated with customers and subcontractors to gain access to site and permits, and discuss any missing equipment or electrical before the team starts the installation to avoid delays and save money for every stakeholder
Provided technical assistance to subcontractors for implementation and acceptance of quality procedures
Ensured customer satisfaction; 95% of the region had coverage
BSS and Radio Engineer 6/2005-11/2007
BSS implementation and acceptance (“quality check”) (more than 10BSC’s and more than 1000 BTS’s)
Sites integration, software and hardware troubleshooting, Microwave, PNMS
Optimized network (drive test, traffic statistics and data analysis) using ANT Pilot and ANT pilot for GPRS
Pre-Sales Engineer 03/2004-05/2005
ZTE Corporation, Algiers, Algeria
GSM site surveyor responsible for launching pilot GPRS and UMTS networks
Upgraded hardware; tested and configured WLL terminals
Presentation of the technical specification of ZXG10 equipment to over 150 managers & executives
ADDITIONAL WORK EXPERIENCE
Virtual Customer Service Associate 05/2018-07/2018
Production Operator 10/2016-03/2017
Dakkota Integrated Systems, LLC, Chicago, IL
Integrity trade services, Highland, IN 05/2016-10/2016
BS Electrical and Electronics Engineering, minor in Telecommunications 2003
M’hamed Bougara University, Boumerdes, Algeria