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Engineer Desktop Support

Costa Mesa, CA
February 27, 2020

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Daniel Flaxman



Proven enterprise level engineer consistently leveraging my skills providing value and business intelligence.


●Enterprise level Directory and Exchange migration specialist

●Excellent communication skills with customers and coworkers (written and oral)

●Strong work ethic & customer service centric (White Glove Service)

●Ability to research issues independently, creating solutions and discovering new tools

●Logic based troubleshooting skills to swiftly identify causation

●Expert knowledge of all Windows OS, Microsoft Office Suites, Active Directory, Exchange, Office 365, SCCM

●Highly skilled at onboarding applications to Azure, and Amazon Web Services (AWS)

●Networking tools and fundamentals emphasis in cisco products

●Workplace automation implementation and support

●Using PowerShell and Python to improve workplace performance and workflow.

●Mobile device management configuration and support


Verint Systems Migration Engineer (Contractor) August 2019 – Present

Active Directory and Exchange migration for three business acquisitions to Verint enterprise. Major project constraints due to termination of connection on tight timeline. Developed a migration plan for execution during off business hours for expedited troubleshooting and ensure high availability, scheduled with end users to ensure visibility and ensure no scheduling conflicts. 100% success rate on Exchange and AD migration using PowerShell to automate the provisioning in Verint’s on premise and Office 365 environment. Profiles were migrated with a 99% success rate by providing white glove support for all migration issues.

●Removed and replaced all networking and firewall equipment with Cisco as required.

●Migration and support of Legacy PBX to CISCO VOIP.

●Due to routing issues for remote created additional VPN to remediate access issue.

●Discovery, design and develop three C2C migration plans to facilitate and support migration to Verint.

●Discovery included profiles, computers, email, distribution lists, O365 SharePoint, and Microsoft Teams.

●Major design requirement was “Like for Like” to ensure user familiarity.

●Support migrated business units post migration alleviating Verint’s IT teams for other projects.

●Designed and deployed group policies to facilitate automation and work flow of migrated users.

●Ensure security standards were maintained based on enterprise compliance.

●Resolve all issues and roadblocks during and post migration in a timely and professional manner.

●Communicate and developed KBB’s for all migration users to Verint’s processes and procedures.

●SCCM management and support.

●Design configure and deploy Airwatch Mobile Device Management.

●Design configure and migrate enterprise from Goto Meeting to SSO enabled Webex.

Simpluris Systems Engineer (Full Time) June 2018 – July 2019

Discovery and designed of two major projects. Revamping in house mass mail tool in Python. Business required Administrators access. Rewrote a user friendly and accessible interface, which greatly increased productivity while freeing up assets to work on different projects. Azure AD SSO implementation for users with 3rd party application, configured SAML for and developed onboarding process and dynamic groups.

●Engineer Exchange, Active Directory, AWS and Azure.

●Engineer servers; AWS EC2 instances as well as local boxes.

●Testing and patching OS and production applications.

●Security policy compliance to enable users work while meeting standards for hosting client data in legal field.

●Create automated processes polling external data converting into XML and sent to AWS for BI.

●Configure Sophos, Mimecast, and Active Directory policy/ group management.

●Application roll out and integration, exchange migration to office 365, Single Sign On config.

●Workplace automation from access points to packaging and shipping from labels, scanning and inventory.

First American Corporation Desktop Support Analyst (contractor) December 2017 – June 2018

Assisted in the use of proprietary applications as well as

Develop, configure and maintain security to satisfy legal compliance while ensuring an effective work environment.

●Install and setup computers and software, perform problem resolution and maintain defined IT standards.

●Interact with customers using a high degree of patience and problem management techniques to solve problems and follow through on resolution with users.

●Track calls and enter solution data into solution base.

E911Helpline Inc. Systems Engineer (Full Time) October 2013 – October 2017

Internship to full time employment supporting large scale migrated from various platforms to Active Directory and Exchange. Troubleshooting all issues resulting from migration. Remediate and document for root cause analysis for proper escalation. Created run books, executed and monitoring and remediated of large scale migrations. Installation and configuration of AAD Connect (Dirsync), Azure Active Directory and Exchange online. Enable Azure AD SSO and onboard applications using SAML.

●Working with a senior team on large scale Active Directory consolidations using various tools and scripting.

●Post migration support, updating UPN’s and domain cleanup tasks.

●Exchange, Active Directory, administration, and domain cleanup tasks

●Create detailed documentation and troubleshooting process for migrations.

●Office suite, both pc and web versions, windows 7 and 10 troubleshooting and resolution.

●Using critical thinking and logic to trouble shoot, find root cause and solve user’s issues.

●Balance a fast paced work environment while managing a fairly large user base.

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