Andy Lan

andy adazzg@r.postjobfree.com 408-***-**** Sunnyvale, CA

EDUCATION & LICENSES

Master of Computer Science, Silicon Valley University, graduated in Jan 2016 Microsoft Certified Solution Expert (MCSE) for Private Cloud Cisco Certified Network Associate (CCNA) 2.0

TECHNICAL KNOWLEDGE

• Majored in Computer Science, experienced in computer networking and operating systems.

• Manage platforms via Microsoft Windows Server, Microsoft Windows 7 and Windows 10, Mac OS and Linux.

• Platform virtualization via VMWare, Microsoft Hyper-V & Oracle Virtual Box.

• LANs / WANs / SANs, TCP / IP, VoIP, DNS, DHCP, HTTP, Wireless / VPN Architecture, Cisco Routers & Switches, Firewalls, Cisco IOS, Active Directory, AWS solutions (EC2), PowerShell, Office 365, SAMBA, AppleTalk.

• Troubleshoot and repair computer hardware, software and networking issues on PCs, servers, and peripherals. LANGUAGES & U.S. IDENTITY

I can speak English, Mandarin, and Taiwanese. I am a Taiwanese and the Permanent Resident of U.S. PROFESSIONAL EXPERIENCE

Jun 2019 ~ Nov 2019 DCM Venture Capital Job Title : Support Engineer Main responsibility:

• Maintain and support day-to-day operation including video conferences, computer equipment, and end-user support. The users’ request tickets are recorded by ZenDesk and I had the chance to work with several SaaS solutions.

• Use Mimecast for firewall, Fortinet VPN to perform Remote Desktop Protocol, Zoom for video conferencing then implemented by AirPlay or HDMI in the board rooms with CRESTRON video conferencing systems.

• The meetings will be held among Menlo Park, Tokyo, Beijing and Shanghai every week. Ad-hoc meetings are held too.

• Manage users’ access rights thru Active Directory. Support QuickBook and SQL databases for Finance.

• Triage the issues to 3rd party vendor, China, or Japan for further discussions if required. Jul 2016 ~ May 2019 SF Express USA Job Title : IT Engineer Main responsibility:

• Manage company’s Windows 7 and Windows 10 personal computers, Outlook 2013, Windows Server 2012 R2 and CISCO, Juniper network equipment such as switches and routers. We also manage the users’ entitlement and their respective shared data via Active Directory. Most of the servers are virtualized via VMWare and Hyper-V.

• Provide end-user desktop support, maintain PC inventory, and document all incidents into JIRA ticketing system.

• Maintain the end-users’ VoIP phone system in RingCentral and AVAYA.

• Maintain the parcels sorting system of the company built by JAVA and JAVA script. Setup facilities to sort the parcels for Operations department. (Zebra label printers, laser printers, Mettler Toledo scales, bar-code scanners). I also maintain the systems for Customer Service, Sales, HR and finance.

• Setup video conference and network facilities over branch offices in South San Francisco, New York, and Chicago.

• Shared files and shared printers access rights configuration and support. Jan 2015 ~ Jan 2016 Silicon Valley University USA Job Title : Grader Main responsibility:

• Learned the cutting-edge technologies such as Machine Learning and Data Mining, Software Define Networking, OpenStack Cloud Architecture, Hadoop and Big Data, Database System Principles. Mar 2007 ~ Nov 2014 J.P. Morgan Chase Bank Taiwan Job Title : Technical Support Specialist Main responsibility:

• Introduce and offer end-user training on JPMorgan Chase’s banking system. Provide system support to clients.

• Managed e-mails, working schedules thru Microsoft Outlook 2003, GPO deployment by Windows Server 2008 R2.

• Participate in the development of the legacy banking systems thru JAVA then installed to clients' computers. Improved the application's function based on clients' feedback.

• Locate computer hardware and software requirements for customers adhering to banking system.

• Setup internal LAN and secure WAN and they were managed by switches and routers. Jan 2003 ~ Mar 2007 United Parcel Service (UPS) Taiwan Job Title : Assistant Supervisor Main responsibility:

• Setup network wires by CAT5e, administrate users’ entitlements over Local Area Network.

• Ethernet switches setup and the leased line was backup thru ISDN.

• Manage Microsoft windows server, IBM AS-400 system, and accounting systems were built under Novell.

• Supported the implementation of clearance system executed in SUN Microsystems.

• Coordinated and updated the system status to overseas information department. Aug 2000 ~ Jan 2003 Carrefour Taiwan Job Title : Programming Coordinator Main responsibility:

• The stock-taking and parking-fee applications are developed by Visual Foxpro and SQL database.

• Participated in the hardware and software implementation of cashier system.

• Supported Siemens Nixdorf Cashier machines then combined with SQL database at the back-end.

• Updated the information system status of each store.

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