Manager Sales
Resume:
TABATHA THATCHER
*** * **** ** **********, AL. **741
***************@*****.***
Proactive Manager with expertise in delivering support services and resolving customer complaints. Trained in Uniform Solutions and Website Management techniques. Demonstrated competencies in operating multi-line phone system, taking orders and updating documentation.
EXPERIENCE
FEBUARY 2012 – CURRENT
WEB MASTER / MANAGER, Uniform Corner
Maintain, optimize and repair websites for Uniform Corner and Duty Gear Uniforms.
Tested websites and preformed troubleshooting prior to deployment.
Developed landing pages, dashboards and online applications using WordPress.
Designed, implemented and monitored web pages and sites for continuous improvement in fast-paced environment.
Used various technologies including Woocommerce to make repairs and optimize websites.
Redesign of existing websites to improve navigation, enhance visuals and strengthen search engine rankings.
Researched new technologies, software packages and hardware products for use in website projects.
Handled day-to-day shipping and receiving.
Used hand-held devices and Computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
Offered expertise in inventory management and current stock levels to internal teams and customers to facilitate accuracy to product availability.
Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors to obtain replacements or refunds.
Trained new staff on job duties and company policies.
Kept all documentation and records accurate and up-to-date with the latest data to prevent errors in processing or delivery.
Performed various administrative functions, including filing paperwork, delivering mail, sorting mail, office cleaning and bookkeeping.
Appraised inventory levels once weekly and ordered new merchandise to keep quantities well-stocked.
AUGUST 2011 – FEBURARY 2012
KEY HOLDER, Shoe Show
Provided sales feedback to management to address concerns in sales reports.
Tracked and prioritized work orders to meet daily production requirements.
Trained team members in successful strategies to meet operational and sales targets.
Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer’s preferences.
Accepted and processed customer’s returns.
Oversaw team of 3 employees.
Opened and closed store 3 days per week by counting registers, making deposits and sorting and filing all daily paperwork.
Monitored security areas during busy period.
Processed cash, credit, debit and check payments.
JUNE 2004 – JULY 2008
SHIFT MANAGER, Superior Communication Center, Indirect Sprint Store
Modernized and improved operational procedures to increase efficiency and profitability while tightly controlling costs such as labor and preventing waste.
Kept employees operating productively and working on task to meet business and customer needs.
Managed schedules, accepted time off requests and found coverage for short shifts.
Devised new promotional approaches to boost customer numbers and market penetration while enhancing engagement and driving growth.
Tracked receipts, employee’s hours and inventory movements.
Entered data into FAST system, implementing tight safeguards to secure financial and personal information.
Maintained store equipment, including computers, printers and fax machine.
Set aggressive targets for employees to drive company success and strengthen motivation.
Negotiated manufacturing services agreements and quality standards.
Utilized exemplary negotiation skills to obtain manufacturing service agreements and assure quality standards.
Opened and closed location and monitored shift changed to uphold successful operations strategies and maximize business success.
Oversaw supply chain and supported tech transfer, batch release testing, change management and resolution of customer complaints.
Prepare quotes for new products and services and composed budgets.
EDUCATION
JUNE 2000
DIPLOMA, Port Huron High School
SKILLS
Business development
Negotiation
Data collection and analysis
Staff Management
Business planning
Sales and marketing
Operations management
Employee scheduling
Recruitment
Effective leader
Maintaining files
Mail handling
Computer literacy
Team player
Administrative support
Financial management
Consulting
Contract Management
Budgeting
Creative merchandising
Verbal and written communication
Client account management
Staff training/development
Relationship building
Project development
Office administration
Problem solving
Technical support
Data entry
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