Joseph Flaxington

Providence, RI *****

401-***-**** adazv2@r.postjobfree.com linkedin address

Currently Hold Secret Government Clearance-Feb-2019 Core Competencies

Attention to Detail – Ability to pay close attention to detail and have where I needed to investigate and evaluate the state of the art technology of the industry.

Customer Service – communicates affectively with users to evaluate the effectiveness of, or identify the need for, computer programs or management systems, conveying the message to the end users community to ease the transitions of IT

Oral Communication – demonstrated too others to take a particular course of action or to accept findings, recommendations, changes, or alternative viewpoints, in the IT field, communicating to end users why we are making changes to their systems. Problem Solving - demonstrated assignments identified, accommodated teaching technology and resource constraints, showing end users the do’s and don’ts about cyber security, what types of passwords are good and bad and generalized the dangers of hacking

Conduct vulnerability analysis and risk assessment studies of planned and installed information systems to assure that local AIS security plans and policies established are adequate for protection needs and comply as required by statute

Customer Service,Air Watch, Nessus Scan

Nessus scan DNS and certificate experience

Networking lead

Troubleshooting talents

IT Remote Desktop

Cisco Phone Systems

Citrix VPN

Windows 10/ 8.1/ 7

Office 2016

Print Management System

Service Now

Training & development

OS Patching & Monitoring

Project management

Database Administration

Ticketing Systems heat, and

Hardware/Software Install

Office 365, Win 10

Service Pro and service now ticketing system

Cad and Solid works installs

Windows 2003-2010

MS/MSOffice

System Configuration

AV/Hardware

Software

AD Manager

Education

Jan-2017-MCSE Certification/ Security + Certification, New Horizons Learning Solutions, Providence, RI June -1996-BS, Computer Studies/Telecommunications, New England Institute of Technology, Warwick, RI June 1991-Associates, Computer Science, Community College of Rhode Island, Warwick, RI January- 2018- A+ Certification, Roger Williams University, Bristol, RI April 2019- Office 365 Admin Certification

April 2019-Microsoft Certification 2019

April 2019-Windows 10 Certification-Linux Certified-Microsoft Certified Technician April 2019 April 2019 -Cyber Security System Engineer Cert, April 2019 –CompTIA Cyber Security Awareness Cert April 2019 -Microsoft Certified IT Professional

Technical Proficiencies

Desktop:

Windows 2007, 2010, 2013

MS 2013, 2010, 2007

MS Office 2013, 2010, 2007

Software:

Windows 7 XP 8.1 10

MAC OS-8.6 Snow Leopard

Servers: set up hardware of all servers

Technology: OS- Win-7-10, office 365

Symantec ghost software

Ticketing system heat, Serena

Altiris and Nessus Systems

Tools:

Air watch

Networking, AD management

Phone equipment testing

MS Outlook 2013, 2007, 2003

OS/Protocols:

Microsoft Office

Macintosh

SMTPProblem Solving

DHCP

Office 365 Administrator

Fresh desk.

Live Agent.

Service Now

Zen desk.

Desk.com.

Fresh service.

Salesforce Service Cloud.

Team Support.

Windows 2016, Office 365

PROFESSIONAL EXPERIENCE

Newport Naval Base, Naval Justice Academy, Newport, RI 02841 -June 2017 to Present IT System Engineer/Cyber Security Analyst

Maintain hardware software inventory and handle all aspects of technical support for Legal team, and top brass at the college

Assist users of the client’s products and services by answering questions and using critical thinking to solve problems, Handling all technical support with all electronic devices, i.e.: phones, audio visual, and computer setups and management

Diagnoses, identifies, isolates and analyzes problems including running database queries and tracking metrics

Monitors and reports system security, performance and events utilizing system monitoring tools

Provide technical support via phone, chat or email

Administration and maintenance of user accounts via Active Directory, and Microsoft

Provides the weekly metrics reports that identifies and tracks trouble calls, call resolution and other system metrics as well as reviews and analyzes this data to identify trends and provide recommendations for improvements and training

Mentor and trains employees as necessary, continuously working towards risk mitigation for user access issues across multiple platforms on all platform environments, Installed, maintained and repaired company and multi-vendor systems which included hardware, software and networking

Administration work in office 365 new user’s groups, and classification of the users Setting up equipment for use with students and staff using smart boards and all Audio Visual equipment

Used Active Directory for Windows 7, 10 and Office 2016 and some computers with office 365 in an Enterprise environment to manage and create user accounts, System Security, patching computers, and updating them to government specifications, password protected, virus protections up to date and Firewall up to date also securing back door intrusion security

Controlled user access to network resources by adhering to group policies

Conduct risk assessments and determines appropriate remediation actions. Analyze data to evaluate program risk or vulnerabilities of disclosure and privacy breaches. Prepare communication products/reports highlighting risks and mitigation strategies. Conduct investigations of personnel security, data encryption and security breaches. Manages IRS data breaches and IRS impact from external data breaches that affect national security. Ensure Privacy in securing systems, such as SharePoint, Shared Drive, Access databases, etc… to avoid inadvertent disclosures or erroneous release of federal tax information and personal identifiable information, which affect national security. Conduct risk assessments and determine appropriate remediation actions. Participates in reviews and collaborates with other functions to evaluate program risk or vulnerabilities of disclosure and privacy controls.

Department of Veterans Affairs Cyber Security/Tech Support Engineer (Contract), Providence, RI - July 2012 – June 2017

Cyber security Engineer on all computer and printer and supported across the country updates daily with SOP federal guidelines, ensured appropriate tools were implemented for success roll out; installed all required applications on user desktops and laptops, and verified delivery of software on user desktops and Laptops; staged or executed migration of PST files into an archive or Exchange 2013 Mailbox, Office 365, Run Nessus scans on each computer and peripherals, making sure each device is in compliance with federal standard

Provided system administration and network management, security and hands on technical support to computers

Ensured efficiency of printers and telecommunications; updated vulnerabilities in infrastructure including password change processing, centralized and distributive network connection, Promulgated and assured conformance with VA/OIT security p Implemented tools as VMWARE, Microsoft exchange Server, Office 365; installed server racks and patch cable management; assisted LAN/desktop team personnel in each agency and successfully achieved their deliverables for rollout; Policies by decommissioning equipment records

Installed and configured VA approved software applications, Troubleshot and maintained VA approved customer hardware and software applications; installed, configured, and administered network technologies protection and upgraded SMTP, DHCP, changed settings

Deployed computers and upgrades, using Altiris Configuring NIS Servers for Centralized and secure Password and Login Management Recover of root password securing terminals. Setup and secured printers with updates and password protection; assembled and maintained computers, coordinated and set up times to meet with end users, CEO, and managers, Supported desktop, troubleshot and ensured functionality of equipment on daily basis; accessed remote in and configured computers printers and other electronic devices both remotely and face to face with end user under deadlines Johnson Wales University Providence RI - IT Support Engineer/Project Manager, -April 2006 – June-2014

Managed 35 students led teams across broad technical, financial and business disciplines. Focused teams on business objectives, tracked progress to ensure project milestones completed on time, on budget and with the desired results.

Mitigated risk factors through careful analysis of financial and statistical data. Anticipated and managed change effectively in rapidly evolving global business environments.

Troubleshot and installed printers and telecommunications equipment

Handled technical issues dealing with the office staff and CEO, CFO, and Doctors and lawyers of the company

Updated vulnerabilities in infrastructure including password change processing, centralized and distributive network connection, technical support using AD manager, supported VPN, Cisco phone support, and audio visual support

Managed Service Pro, ticketing System, AD manager, administrative and printer support

Repaired computer hardware and replacement for desktops and laptops; troubleshot software for Microsoft OS through Windows 7, Mac Operation system 10.1 Snow Leopard, and Microsoft Office

Provided printer and administrative support, Microsoft 365, Outlook, and Windows 10 and 7

Upgraded and troubleshot hardware software and software including CAD CAM, all Microsoft products, password issues; created and deleted new users; added group and supported administrative team as backup support

Installed and configured Microsoft, Outlook 2016, Microsoft office 365 products; provided technical support

Consulting work with technical support of hardware both, Macintosh, and PC, and OS 7 and 10-operational troubleshooting skills, and the ability to prioritize various risk vulnerabilities, Supported the IT team in testing production fixes, Identified, documented business requirements, enhancements implementations Streamlined process of printing installed and managed the installation of IT project print management system of adding new alternative printing options for end users still in operation today Used Active Directory for Windows 7, 10 and Office 2016 and some computers with office 365 in an Enterprise environment to manage and create user accounts. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial) makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. listens to others, attends to nonverbal cues, and responds appropriately.

System Security, patching computers, and updating them to government specifications, password protected, virus protections up to date and Firewall up to date also securing back door intrusion security

Controlled user access to network resources by adhering to group policies Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and CUSTOMER SERVICE P[ROBLEM SOLVING ATTENTION TO DETOAULperforming work and conscientious about attending to

References are available upon request

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