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Customer Service Representative, Recreation Leader

Surrey, BC, Canada
December 04, 2019

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Mahnuma Neaha

**** ******** ***** *****, **

Cell: 778-***-****


Hardworking, energetic student with strong communication skills and previous experience in customer service and recreation.

Highlights of Qualification:

Strong numeracy/ science skills

Experience in handling multiline phones

Able to communicate comfortably with people of all ages

Efficient Learner

Proficient with electronic cash register

Proficient with computers programs (Word, excel, etc)

Fluent in English and Bengali

Typing speed 45 wpm

Honest, reliable, professional and great interpersonal skills

Trained in Standard First Aid and CPR C

Education & Achievements

Graduation April 2023 Douglas College, New Westminster, BC

3.9 GPA maintained

Dean’s list (2019)

Academic Foundations of Nursing Certificate completed (1 year)

Graduation June 2018 Delview Secondary, Delta, BC

Honour roll grades 8-12

Academic & Fine Arts award, June 2015

Excellence in Chemistry award, January 2018

Volleyball MVP 2018

Volunteer & Work Experience

August 2018- current City of Delta, Delta, BC Program Instructor/ Recrceation Attendant

Independently work to design and instruct sports classes for kids of a wide age group (2-9yrs)

Plan, instruct and facilitate art/craft classes and day camps for large groups of kids

Plan and supervise community events in recreation centres including Halloween and Christmas events

Professionally communicate with parents and patrons

Supervise and Ensure safety in open gym environments

Engage with patrons of all ages participating in Open gym sessions

Self-starter and autonomous

Adapting program to meet certain situations and problem-solving skills used

May 2017- Sept 2018 Shoppers Drug Mart, Surrey, BC Cashier

Able to proficiently complete tasks in fast work environment

Took initiative in busy store

Strong customer service skills obtained

Work independently on cash and alongside a team

Assessing problems and identifying solutions

Professionally handle phone calls and answer customer questions

September 2016- June 2018 Delview Secondary, Delta, BC Yearbook Committee Leader

Played a leadership role in the producing of school yearbook

Use programs such as Photoshop, MS word, and Bridge

Editing, Photography and creating layouts to be used in yearbook production

December 2016- Sept. 2017 Save on Foods Pharmacy, Surrey, BC Work Experience student

Working alongside a pharmacist helping with day to day tasks including: Counting and packaging prescription medications for patients, stocking shelves, and helping customers

Trained in packaging blister packages

Organizing pharmacy

Trained to make and complete transactions on cash register

July 2016-2017 The International Children’s Festival, Vancouver, BC Activities Leader

Hosted various games and activities for kids to participate in

Organized sports activities for kids ages 4-12

Plan and manage time and resources

Lead in Face painting and craft making

July-August 2016 Vancouver Aquarium, Vancouver, BC Aqua Camps leader

Aided camp staff in taking care of kids ages 3-13

Organized and lead events and activities

Taught and coached numerous sports games

Obtained teamwork skills

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