Sign in

Engineer Customer Service

Hyderabad, Telangana, India
December 04, 2019

Contact this candidate


Johnson Narapogu

Personal Details:

H.No: **-1-1406, Shanthinagar, North Lalaguda, Secunderabad - 500017 .

Email: Mobile: +91-996*******.

Objectives: To switch my career and succeed in an environment of growth and earn a job as machine learning engineer which gives me satisfaction and Self-development to achieve personal as well as organization goals.


Amazon India: Senior Associate Resolution Specialist


●Resolving Level 2 skill associate issues and taking up escalation chats

●Suggesting process improvements every month through Gemba walk

●Taking up meetings with Associates on latest updates to the skill and creating awareness in Level 2 skill associates through filers.

●Training newly hired associates and ensuring they hit the production within the allotted time.


●Won multiple rewards & recognitions like “Customer Obsession and Top 100 performers Award” for resolving customer complaints by identifying problems and taking appropriate corrective actions.


Guru Nanak Institute of Technology, Ibrahimpatnam.

●Electronics and communication engineering – 66%

Narayana Junior College, Hyderabad.

●Math Physics Chemistry (MPC) – 84%


Effective Leadership & Management

Proficient in machine learning and deep learning skill for multiple applications

Python for machine learning with Pandas, Matplot and Numpy libraries


Ability to deal with ambiguity.


Market basket optimization project where we recommend associated items for customers using Recommender systems

Churn modelling project of a credit card company to check if an employee is likely to leave a company or not using Neural Networks


Machine learning certificate from Stanford University

Linguistic proficiency :




Contact this candidate