Engineer Customer Service

Johnson Narapogu

Personal Details:

H.No: **-1-1406, Shanthinagar, North Lalaguda, Secunderabad - 500017 .

Email: *******.*********@*****.*** Mobile: +91-996*******.

Objectives: To switch my career and succeed in an environment of growth and earn a job as machine learning engineer which gives me satisfaction and Self-development to achieve personal as well as organization goals.

Experience:

Amazon India: Senior Associate Resolution Specialist

Responsibilities:

●Resolving Level 2 skill associate issues and taking up escalation chats

●Suggesting process improvements every month through Gemba walk

●Taking up meetings with Associates on latest updates to the skill and creating awareness in Level 2 skill associates through filers.

●Training newly hired associates and ensuring they hit the production within the allotted time.

Achievements:

●Won multiple rewards & recognitions like “Customer Obsession and Top 100 performers Award” for resolving customer complaints by identifying problems and taking appropriate corrective actions.

Education:

Guru Nanak Institute of Technology, Ibrahimpatnam.

●Electronics and communication engineering – 66%

Narayana Junior College, Hyderabad.

●Math Physics Chemistry (MPC) – 84%

Skills:

Effective Leadership & Management

Proficient in machine learning and deep learning skill for multiple applications

Python for machine learning with Pandas, Matplot and Numpy libraries

MySql

Ability to deal with ambiguity.

Projects:

Market basket optimization project where we recommend associated items for customers using Recommender systems

Churn modelling project of a credit card company to check if an employee is likely to leave a company or not using Neural Networks

Certifications:

Machine learning certificate from Stanford University

Linguistic proficiency :

●Hindi

●English

●Telugu

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