Sign in

Desktop Support Software

Chennai, Tamil Nadu, India
2.5 Lakhs
December 03, 2019

Contact this candidate


Thanigaimani A S


Career Objective:

A sportive, intellect engineering graduate interested in research & innovations wants to work in the progressive organization to improve research and development skills and to contribute notable researches for the welfare of the society.

Academic Qualification:

Completed M.E. (Communication and Networking) in GRT Institute of Engineering and Technology with CGPA 8.04 in 2016.

Completed B.E. (Electronics & Communication Engineering) in Erode Sengunthar Engineering College with CGPA 6.86 in 2014.

Completed HSC (Bio-Maths) in Government Boys Higher Secondary School with 69.1% in 2010.

Completed SSLC (Matric) in Government Boys Higher Secondary School with 80% in 2008.

Work Experience:


•Organization : Futuresoft Solution Pvt. Ltd Client of HCL.

•Designation : System Engineer.

•Experience : 2 Years.

Roles and Responsibilities in Desktop Support:

Managing REMEDY and Smart Service Desk (SSD) and Resource Management Allocation within the SLA periods.

Providing quality, accuracy & timely resolution of problems.

Installation of Windows XP, Vista, Windows7, Windows8 and Windows 10.

Trouble shooting software issues, hardware problem, network issues like network connectivity issues.

Installation and troubleshooting of Laptops, Desktop problems.

Maintenance of local area network.

Responsible for troubleshooting Internet issues.

Handling Hardware & Software related Issues of Desktops.

Checking of Virus updates, patches updates, Log details.

Configuring and troubleshooting the Checkpoint Secure Client for Remote access.

Configuring and resolving Outlook 2007, 2010, 2013 and 2016 related issues.

Trouble shooting the printer issues and adding the printers from the server.

Responsible for configuring & troubleshooting Microsoft outlook accounts.

Responsible for the installation of software’s like antivirus, MS-office, adobe etc.

Coordinating with IT Services Team and User’s for software and Hardware Queries.

Updating the Windows Security patches at regular interval.

Maintaining Anti-Virus Software (Symantec Antivirus Office Scan Virus Scan 12.0,14.0).

Creating users and add and remove on Active Directory.

Assist and guide application integration into Directory service including LDAP(S), and service account management.

I have Knowledge and Experience in O365 .

Experience with deploying, configuring, and managing enterprise configuration and application management solutions using Microsoft SCCM.

Software Skills:

Operating Systems : Windows 7, 8, 10

Language : Basic C,C++,

Software (Technical) : MATLAB, ORCAD-PSPICE, NS2 Tools

Software (Application) : MS Office Tools, GNS3(Networking)

Technical Qualifications:

Networking : Hands-on in Subnetting, Routing & Switching, OSPF, VLAN, Spanning Tree and More.

Server Management : Windows Server OS Installation, ADDS, DNS Server, DHCP, OU and More.

Personal Details:

Date of Birth - 22nd March 1993

Marital status - Single

Father’s Name - A R Subramani

Languages known - English and Tamil

Residential Address - 128 Nadu Street


Thiruvallur Dist

PIN Code :631208


I hereby declare that the information furnished above is true to the best of my knowledge.

DATE: Yours truly


Contact this candidate