Dhara Patel 519-***-****
email@example.com ** Vanier Dr, Unit 402, Kitchener ON N2C 2H8
Proficient in Microsoft Office and Data Entry.
Excellent in Time management.
Friendly positive attitude towards customers and colleagues.
Ability to use positive language.
Willing to learn new product inside and out.
Ability to communicate clearly.
Taking responsibilities, conflict resolution and customer satisfaction.
DMart, Gujarat -India 2017 – 2018
Received and processed payments by cash, check and credit card and balanced cash at end of shift.
Bagged customers’ groceries in accordance with best practices to avoid items being damaged while simultaneously scanning items and handling customer queries.
Solved billing problems, refunded items in the form of cash or credit and handled customer inquiries.
Backed up inventory, completed orders and stocked shelves.
Wonder Kitchen, Gujarat - India 2014 – 2016
Responded to customer calls and signed up new customers by sharing relevant product information, receiving an average of 90% customer satisfaction rating.
Shared company products & services including prices and discounts effectively to customers.
Stored and retrieved customer data, recorded customer interactions, transactions, comments and complaints safely.
Persuaded canceling customers to stay with the company by using communication skills.
Provided basic technical support for clients on a wide range of company products.
Always remained courteous and calm even during moments of intense customer displeasure.
Bachelor of Science in Interior Designing, INIFD, Gujarat, India 2010