Service Representative Customer

Thomas Strogen

** ****** ***** *********, ** ****7

Phone: 603-***-**** E-Mail: ******.*******@****.***

SUMMARY OF QUALIFICATIONS

An eager multi-disciplined professional with a passion for designing holistic solutions that integrate technoscientific advancements into business operations to improve market penetration and maximize resource optimization.

SKILLS

Office Suites including Microsoft Office and Google Suites

Customer Relationship Management Software including Salesforce.com (SFDC) and SAP’s CRM

Programming Languages: Python, SQL, and Java

Operating Systems: Windows and Linux

PROFESSIONAL EXPERIENCE

Contractor May 2018 – February 2019

Computer Task Group – Raleigh NC

Built a trusted relationship with the client's key partners by providing personalized solutions

Automated operations to assist the client's sales team to be more efficient

Complied purchase history for the client's upper management team to plan future roadmaps

Business Development Representative May 2015 – November 2016

Stor-All Mini Storage - Rochester, NH

Analyzing customer feedback to improve the customer experience

Developed a dynamic pricing plan

Restructuring operations

Customer Service Representative June 2014 – May 2015

Stor-All Mini Storage - Rochester, NH

Maintained accurate records about customer payment history

Increased customer satisfaction by greeting customers and being knowledgeable about the service provided

Proactively resolved customer complaints in a positive manner

EDUCATION

Southern New Hampshire University Summer 2018 – Winter 2020

Bachelor’s Degree: Computer Science – Software Engineering

Cumulative GPA: 3.4

Plymouth State University Fall 2013 – Spring 2017

Bachelor’s Degree: Marketing – Strategic Marketing

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