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Engineer Support

Location:
Dallas, TX
Posted:
December 02, 2019

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Resume:

Lenward Freeman

214-***-****

972-***-****

adazeb@r.postjobfree.com

NETWORKING & WIRELESS PROFESSIONAL

SUMMARY OF QUALIFICATIONS

Handling customer calls/correspondence for scheduling nightly maintenance work

Offer assistance to customers with network maintenance issues

Records all customer information and call history information accurately on appropriate

paperwork or electronic systems

Ensures maximum sensitivity, proper routing and responsiveness to all customer

requirements

Maintain level of knowledge and understanding of features of service, operating systems

marketing promos and special offers

Seasoned troubleshooter and network technician with over 15 years of experience

Able to solve problems and learn new technologies quickly and independently

Expert in 2G, 3G and 4G wireless systems with some UMTS and LTE telecommunications interfaces

As well as LSM, CIQ, BSM, Scripts and MOPs

Experience in BGP, OSPF, MPLS, VPN, FTP, File Transfer, Xshell 5, SHH & Forti Client

Knowledge of computers, software and database entry, as well as MS Office products.

Samsung (LNT Technologies)

March 11, 2019 TO November 01, 2019

Samsung Noc Alarm Monitoring

Responsible for providing Tier I/II engineering and network support for monitoring and

Issue resolution of customer wireless networks.

Monitor multiple network elements across Samsung network for alarms following VzW oRAN 4G migrations and 5G site turn-ups.

Take all active/bouncing, over power, ecp cpri-fail, rrh dc-input-fai alarms and other from LSM/vLSM/USM tool and creating tickets in Sale force,

For troubleshooting to conclusion, and/or escalate to appropriate higher level groups. Coordinate with these groups to evaluate and analyze trouble sites.

Create knowledge-based documents to aid troubleshooting and share with other team members to improve team performance.

Execute provided MOPS to investigate alarms and identify root causes.

Work with Field Operations technicians in the field to troubleshoot alarms on sites.

Complete special projects/requests from TAC Team/Tier2/FOPS as needed.

Samsung (World Link)

1100 Klein Rd., Ste. 100

Plano TX 75074

07/2018 – 11/2018

C&I Engineer

Migrate multiple sites while running pre checks successfully working with filed tech on migrations.

· Track and resolve issues identified during the testing process.

· Work with the software development team to correct software, performance, and usability issues.

Participating in efforts to mentor, train and provide technical guidance to the junior Network Engineers including identifying knowledge gaps and determining paths forward.

Coordinates directly with the NOC and Operations Managers/Director on evaluating service impact and escalating system defect issues and agent workaround.

Assist other Engineering teams with onsite and remote commissioning of CDMA/LTE RAN 3G & 4G equipment.

Provide guidance to customers on integrating commissioning and providing onsite support during networking cross over for new markets.

Use Wireless Network and Mobile Interworking (Core, CIQ, LSM GUI, BSM, BSC, RAN, LSMR-GUI, LINUX, UNIX LSMR-GUI, and IP) network elements.

Plan and prioritize multiple work assignments.

CSS Corp (Glow Network)

2140 Lake Park Blvd # 300,

Richardson, TX 75080

12/2017 – 03/2018

Position: Remote Integration Tier ll

Support, understand and troubleshoot and resolve the customer CDMA, UMTS and LTE RAN network (understand CNDDs, provisioning scripts, configuration files, etc.) to support the deployment of CDMA and LTE base stations

Respond directly to calls and requests from integration engineers to the call center; troubleshoot problems as well as support internal teams with maintenance activities

Interface directly with deployment and development teams which include installation, RITC Teams, RF Engineers, PM’s, FOA, etc. to resolve site, systems or network problems

Mitigate outage risk and execute network restoration contingency plans in response to network failure, catastrophes and natural disasters

Ensure base stations are operational (links are up, alarms clear, etc., sites ready for RF teams, and live traffic)

CSS Corp (Glow Network)

2140 Lake Park Blvd # 300,

Richardson, TX 75080

10/2017 – 12/2017

Position: NOC Technician

Summary/Objective: Responsible for monitoring customer equipment in an LTE based wireless telecommunications network. The Remote Integration Test Center (RITC) Technician will open tickets in response to alarms and perform basic troubleshooting procedures before escalating to Tier 2 for problem resolution. This position requires a basic knowledge of both telecommunications and IP networking. Knowledge of and experience with CDMA, UMTS and LTE telecommunications interfaces will also be helpful.

Essential Functions:

Provides Tier 2 remote integration Support for Verizon migration from ALU to Nokia air scale.

Detect and respond to alarms, open tickets, assist with troubleshooting as required

Initiate appropriate corrective action before escalation to Tier 2 for resolution

Troubleshoot network components and support to field engineers as required

Coordinate new Base Band Unit integration, 4G to 5G upgrade, into the customer network

Execute all job tasks and assignments while working night shift in a 24 X 7 environment

Other Functions:

Participate in trouble ticket escalations and fault isolation conference bridges

Coordinate with Customer and confirm site firmware and data loads

Contribute to a daily activity report and support troubleshooting activities as required

CSS Corp (Glow Network)

2140 Lake Park Blvd # 300,

Richardson, TX 75080

09/2017 – 10/2017

Position: Remote Integration Test Technician

Summary/Objective: Responsible for monitoring the customer equipment in a CDMA and LTE based wireless telecommunications network. The Remote Integration Test Center (RITC) Technician open tickets in response to alarms and perform basic troubleshooting procedures before escalating to Tier 2 for problem resolution. Requires a basic knowledge of both telecommunications and IP networking. Knowledge of and experience with CDMA, UMTS and LTE, Putty, IVR, BTS Site Manager, NSP, and RAS Client.

Essential Functions:

Detect and respond to alarms, open tickets, assist with troubleshooting as required

Initiate appropriate corrective action before escalation to Tier 2 for resolution

Troubleshoot network components and support to field engineers as required

Other Functions:

Will participate in trouble ticket escalations and fault isolation conference bridges

Coordinate with Customer and confirm site firmware and data loads

Contribute to a daily activity report and support troubleshooting activities as required

· Work with routers and switches, Ethernet switching, IP forwarding, class of service and services, firewall and access control, server load balancing as well as routing and switching protocols

· Exercise strong analytical skills to debug, troubleshoot and isolate complex problems

· Provide integration and migration Air scale BBU training to new hires · Perform new carrier ads at the request of customer. Telvista – Dallas, TX

Verizon (Apax Network Solutions)

15601 Dallas Pkwy #900

Addison, Texas 7001

03/08/2011 – 5/24/2017

Provide support for network design and implementation regarding New Site and Exist Site Integration project using the following products (Cisco routers 3945s, 2911, Cisco ASR routers 4511s, 1002, 1004, Meraki, HP, and Dell).

Provide support for the following Routing protocols (DHCP, DNS, ARP, VLAN, STP, IPV4, and VPN).

Provide support for the following Switches (Cisco Nexus 9000/7000/5000, SONUS, BROADWORK Switches).

Provide Design, Troubleshooting, and Support regarding the following for LAN (Ethernet, Ether-Channel, STP,

802.1q, Â trunks, VTP, Private VLAN, SPAN) Tier 2 and 3 Support Onsite and remotely for over 200 Sites, with the

Following support for (Cisco Router and Switches, HP Switches, Dell Switches, VOIP PBXs, Cisco Wireless access

Point) to the ongoing support for the following groups (Data Center NOC, Help-Desk NOC, and Customer Support/

End-User).

Provide Configure, Troubleshooting, and Support skills regarding the following circuit for WAN

(ADTRANS, SONET/SDH, T1, T3, OC3, Multilink, PPP, MPLS, EOC, EOS and Ethernet WAN) Tier 2 Support

Onsite and Remotely for over 200 Sites.

PROFESSIONAL EXPERIENCE

AT&T MOBILITY

4331 Communications Dr.

Dallas, Texas 75211

06/08/2011 – 2/24/2017

Position: TECHNICIAN MSC/RNOC (NETWORK PROVISIONING)

Trunking Translation and provisioning of TDM trunks in the RAN network from the MSC to the PSTN or MSC to MSC. Daily used voice switch platforms: Nortel, Lucent and Ericsson. Daily duties also include DACs provisioning and maintenance: Titan 5500, Alcatel 1671, 1677, 1631, Dacs 532L. Assisting techs with trouble shooting issues on all ATT switches Dacs and Tems fallouts issues. I have also taken the roll to work on ran and re groom, hot cut orders for the BSC Nokia and Ericson Switch. Demonstrates a high proficiency in monitoring, maintenance, and repair of all major network systems components with minimal or no supervision and assists others in resolving complex and/or chronic problems. Demonstrates high proficiency in resolving most complex problems with all MSC components, including transmission facilities that connect to the cells. Acts in a leadership role to provide guidance and maintenance support to Tech I & II.

Genesis ATC

San Antonio, TX

June 2010 – April 2011

Position: Trunk Testing Technician

Performs provisioning, test and turns-up of switch-to-switch trunks for AT&T Mobility using the Granite Works Client application

Monitor the Granite "Trunking queues" for work orders in the "ready" state with a description "assign trunk translations"

Technician will pull such Work Order for Processing. Verify or add switch data fill for the trunk(s) using the command language interface corresponding to the OEM Switch or Media Gateway being worked

Provision and map DACCS ports as required

Update Granite Works at the time each Work Order task is completed

Monitor and take appropriate action on management memos regarding "past due" lists or "customer not ready" lists

Maintain up-to-date Granite Works application Login information

Maintain up-to-date Switch/Median Gateway IP addresses and Login information

Trunk Test and Turn-up

Familiar with Nortel, Ericson, and LU Switches in a Mobility Network

Understand the functions of remote switches and digital cross connects in the network

Familiar with VOIP

Pyramid Consulting

Alpharetta, GA 30022

September 2009 – March 2010

Position: NOC Tier 1 Engineer for AT&T

Providing O&M Support Monitoring (Tier1) for the Field Support Engineer on Ericsson GSM&UMTS Radio Access Network equipment

Carry out expert level diagnostic investigation of customer-impacting network issues and provide technical guidance to technicians who are diagnosing, troubleshooting, and repairing of Ericsson radio network equipment

Utilize CTS to create trouble tickets from Netcool critical alarms

Technical support experience and the specialized knowledge of an Ericsson Radio access network equipment including BSC and RNC

Detailed knowledge of GSM/3GPP Standards

Goodman Networks

Plano, TX 75903

April 2009 – September 2009

Position: NOC Tier 1 Engineer for T-Mobile

Monitoring the Alcatel Lucent Spatial 5020 (WCS) Call Server and the 7540 Wireless Media Gateway (WMG) Wireless Soft Switch (WSS) Wireless Element Manager (WEM) using Homer, Netexpert and Granite from the T- Mobile Citrix platform

Ensuring high availability and attainment of service levels. Other responsibilities included: effectively communicating and escalating alarms to ensure quick resolution; utilizing a network management system via computer terminals to detect and analyze alarms and completing trouble tickets to document equipment issues

Answering incoming telephone calls to the NOC

Performing remote testing of telecommunications facilities to isolate problems; and maintaining NOC procedures and equipment records

Providing network status reports to various departments; receiving telephone requests from various departments and vendors and providing technical assistance and demonstrated knowledge of transmission facilities, provisioning and facilities testing (DS0, DS1, OC3 and DS3)

Glow Networks

Richardson, TX 75080

June 2008 – October 2008

Position: R F Tester Engineer

Perform data collection on 2G and 3G cellular network using TEMS Investigation 8.2.2 and X-Cal-Do2.50.03 (Ericsson Dynamic Telecommunications RF data collection tool EVDO Shack Down)

Using navigation tools, mapping software such as Delorme Street Atlas, Microsoft Streets, Trips and Microsoft Word, Excel and CutFTP Test, identify and troubleshoot problems in the field with cellular networks as well as with data collection equipment, as necessary, in order to meet applicable RF engineering standards set forth as per Quality Assurance procedures

Glow Networks

Richardson, TX 75080

October 2006 – April 2007

Position: Granite Consultant/Cingular (Wireless in Indianapolis)

Implemented numerous changes into Granite Xpercom database including building or modifying paths. Solid ASR process experience using the new web based VFO (Virtual Front Office)

Project also included defining Microwave transport, constructing filters to find extraneous software errors and building IMT, PSTN, trunks etc. Able to retrieve cross connect data from the Titan 5500 and Tellabs 532OL Dacs

Identify and Troubleshoot T1 and microwave issues from HOP to HOP using AOTS

Orin USA INC

March 2006 – September 2006

Positions: Ericsson Test Engineer/Project Lead

Responsible for AXE hardware testing and upgrades. For live switch Integration, for Ericsson Customers Sites Supported of the implementation and testing of AXE. Supported numerous RPP expansion projects

Technical knowledge of IP switches integration of R11 and R12. Background includes PCN 366 and 368 support, and experience loading Data Translation and correcting any errors from data files for commissioning new equipment, TRC upgrades, IOG to IOG Wagon and RP upgrades

Experienced in the installation and testing of Ericsson APG 40, Ericsson BSC and MSC 212/33; 212/40

S. Com Inc.

Lucent Technologies & Cingular

January 2005 – February 2006

Positions: UMTS/MSC/NOC Engineer

The in market Operation Engineer (NOC) is responsible for resolving and/or escalating any and all customer related T1, hardware /software issue in a timely manner pulling information from Granite

Working with the customer and using NetCool for alarms issues and Psax's & Tellabs to resolve any T1 and other related issue

As a RNOC Engineer you are responsible for technical support, this includes technical analysis, vendor interface, outage resolution, and maintenance of Cingular's wireless network throughout the region

Data Work Force

800 N. Pearl Street, Suite 900

Dallas, TX 75201

June 2004 - September 2004

Position: ST2 Switch Technician: (T-Mobile)

Responsible for upgrading Ericsson Switch with the latest Edge software, locking and unlocking the BTS's and troubleshooting for any problems, keeping log files of pre post and post active, (verifying Alarm, Site Configuration and any changes to the Site Configuration)

Making sure before the tech leaves the Site that the status of the site has been completed, BCCH are on STRU in each sector, no door alarm are present, get cleared with the NOC, due calls processing on each sector, and drive away hand off test by field tech.

EDUCATION

El Centro Collage

Dallas, TX

Major: Computer Science

Bellevue College

Bellevue, WA

Major: Networking Associate of Sciences and CCNA

Relevant coursework: Cisco 201, 202, 203, and 204



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