Human Resources Progessional

Arun Manivachakam +91-984**-***** ******@*****.***

Strategic HR, Certified Coach, NLP Practitioner and Coach, Extended DISC Administrator, Human Potential Coach

Human Resources Professional who has shaped high-performing culture, robust succession and development programs which increases the growth in business and revenue. Developed strategies that motivates teams to exceed the corporate objectives through various engagement initiatives. Among my accomplishments, I have:

• Improved performance through the implementation of various Employee Engagement methods

• Initiated performance-driven management processes across all levels

• Successfully sourced high-calibre candidates for positions at all levels in the organization

• Introduced outstanding compensation and benefits programs that support organizational goals EXPERTISE

o Strategic Human Resource Planning

o Creating High Performance Environment

o HR Analytics

o Change Management and Reengineering

o Talent Development

o Compensation & Benefits

o ERP Implementation

o Improving Human Potential

o OD Interventions

o Competency Mapping & Succession

Planning

o Performance Based Compensation Programs

o Merger & Acquisition

o Effective Utilization of Human Resources

PROFESSIONAL EXPERIENCE

Omega Healthcare Management Services Pvt Ltd (Jan ’14 – Feb ’19), Chennai, India Managing Business HR for a Strategic Business Unit, which is spread across 4 locations in India with a span of 3200 employees. Also, responsible for HR Generalist activities for Chennai location for a span of 2900 employees.

ATTAINMENTS:

• Enhanced productivity and revenue by creating effective organization design

• Formulated and Introduced Early Engagement Initiative and reduced Early Attrition

• Improved Human Potential through various coaching methodologies

• Created and implemented Competency Mapping and Job Description

• Introduced Business Efficiency Tasks and Tools to reduce errors

• Implemented retention programs which made huge impact to the business

• Instrumental in creating, planning and executing HR connect program Associate Director – HR (Apr-18 – Feb-19)

• Instrumental in implementing Business Efficiency Tools which encourages - Innovation Oriented Thinking, Lean Innovations, Improves the program / organization profitability, obtains long term benefit such as of cycle time reduction, manpower savings and productivity improvements and enhances employee’s skill set and equip them with adequate resources to perform

• Created performance based compensation programs which supported a win-win experience

• Formulated and Implemented Learning methodologies to improve performance for better succession

• Effectively implemented retention strategies which supported to reduce the re-hire and payroll cost

• Formulated and Implemented frequent mentoring and coaching sessions

• Created and facilitated learning modules for newly promoted leaders and Managers

• Created and facilitated coaching methodologies which helped employees understand their potential and have shown an increase in the human potential

• Created Joint Ownership Training Module to ensure that all departments are aligned to increase their efficiency and effectiveness

Deputy General Manager – HR (Apr-16 till Mar-18)

• Manage a team of 10 HR Professionals to cultivate a unified, value based culture

• Serve as a key member for Medical Coding Business Unit and HR Strategic Business Leader, with dual reporting to the Senior Director HR and Vice President – Coding

• Devised staffing and human resource practices that allowed Omega to achieve an average of 7% revenue growth from 2015 with 15% less employees, yielding improved revenue per employee

• Improved employee work flow productivity by 10% by creating effective organization design and engagement activities

• Introduced Compa Ratio to arrive on salary benchmarking, supported the team to reduce the overall payroll by 2%

• Increased the production % with less error log through enhanced Rewards and Recognition program which witnessed less than 5% of employees in the bottom levels

• Implemented ERP (HMS Module) for a span of 11000 employees spread across 4 locations

• Eager in collecting market data – new business, compensation levels and hiring pattern

• Created monthly dashboards for the function which supported to showcase the initiatives/activities in a much larger perspective Senior Manager – HR (Jan-14 till Mar-16)

• A team of 11 HR Members to handle Talent Engagement, Talent Management & Development activities.

• Formulated and Implemented Competency Mapping, Succession Planning which resulted in better performance and hiring

• Instrumental in creating Early Warning Signal, Identify Gaps, prepare action plan with other stakeholders and increase the satisfaction levels which increased the employee stay

• Analyse the Team Health by conducting surveys and Stay Interviews

• Responsible to implement at least 1 Process Improvement every month Allsec Technologies Ltd (Aug ’02 to Jan ’14), Chennai, India As a corporate HR Manager, was managing 8500 employees who were part of the third party contact centre operating from 9 locations in India and 1 location in Manila. ATTAINMENTS:

• Responsible for 2 major Acquisition and Merger

• Formulated and defined Key Result Area’s to assess the performance of the employees across organization

• Introduced salary increments based on performance metrics

• Initiated & executed Employee Engagement programs

• Instrumental in revamping the HR connect program

• Conceptualized & implemented several employee engagement initiatives - peer to peer recognition, employee opinion drives, E Sat communication, Leadership interaction, fun@work Manager - HR (Jul-10 to Jan-14)

Handling a team of 15 HR Members for Recruitment and Post Recruitment activities across 9 Locations in India:

• Partnered with the business unit for special HR initiatives

• Responsible for resource forecasting on a periodic basis

• Responsible for handling conflicts on employee welfare related issues

• Execution of HR policies & practices across the organization

• Playing an integral role in Project Growth & drive benefits for the organization

• Implemented rewards, value-based and innovative People Engagement activities

• Assists the Operations Head in creating a nurturing, enabling, congenial and positive work culture

• Performance Appraisal, Design and deploy appropriate Performance Management Systems

• Presentation of annual appraisal policy and timelines to Business Managers and provide guidelines for normalization of employee ratings for respective Business Units

• Provide Development plans to Training department as part of the appraisal cycle and monitor the 60 day plan for bottom performers

• Responsible for brand building initiatives and relationship management across colleges in India

• Managed HR MIS, Reporting and Analysis. Preparation of HR dashboards for circulation to client and leadership

• Conduct regular employee discussions to ensure timely career planning, employee motivational mapping and attrition health tracking

• Anchor organization wide internal communication. Touch point with the leadership team with the Ask the CEO, Ask HR columns through the intranet portal

• Various Communication Initiatives - Need of the Hour / Senior Leadership Interactions / Feeling the Pulse

Assistant Manager - HR (Apr-08 to Jun-10)

• Generated dashboards to continuously monitor and improve on the retention Health Check

• Provided HR MIS to the clients & Leadership team on all employee related issues to support faster decision making

• Liaison with the Operations Managers for all critical people related issues to facilitate faster execution

• Implemented communication, knowledge/ success sharing and teambuilding strategies to inform, educate and motivate employees

• Payroll administration for PAN India

• Managed recruitment and selection of candidates from campuses across levels

• Strengthened the campus hiring network by managing new initiatives and increased coverage

• Provide forecast related information to all recruitment teams thereby facilitate accurate hiring

• Rigorously drove employee connect

• Managed the induction for freshers and lateral hires, background verification for all lateral hires

• In charge for the organization wide Fun @ Work committee, for all cultural and sports activities

• All’s Well – initiative on healthy living for the employees. Communiqué on health tips and organized health programs as part of the initiative

• Sustenance of Work Culture – Centre Level Values workshops, Address aspects of including new hires to fit the Allsec DNA

Team Manager - HR from Apr-06 to Mar-08

Senior Officer – HR from Apr-04 to Mar-06

Officer – HR from Oct-03 to Mar-04

Customer Support Officer (Aug-02 – Sept-03)

• Worked for US and UK projects handling Telemarketing, Customer Service and Collections calls

EDUCATION AND CERTIFICATION CREDENTIALS

Certified Human Potential Assessor - Being at Full Potential, India (2018) Certified Extended DISC Administrator, India (2018) Certified NLP Practitioner from IAPCCT & NLP Coaching Academy, India (2018) Certified Associate Leadership and Executive Coach from IAPCCT & NLP Coaching Academy, India

(2018)

Certified Wellness Coach from IAPCCT & NLP Coaching Academy, India (2018) Advance Diploma in NLP Coaching from IAPCCT & NLP Coaching Academy, India (2017) Certified HR Business Partner from SHRM, India (2016) Fellowship in Strategic Human Resources from World HR Board and CAMI (2015)

• Certified Organization Development Analyst

• Certified Organization Development Developer

• Certified HR Analytics and Metrics Professional

• Certified Compensation and Benefits Manager

• Certified Psychometric Test Professional

• Certified Performance and Competency Developer

Certified Behavioural Hiring Trainer from Totus Consulting (2006) Master of Business Administration (HR & Systems) D G Vaishnav College, University of Madras, Chennai (1999-2001)

Post Graduate Diploma in Human Resources Management, Pondicherry University, Chennai (2000 – 2001)

Bachelor of Science (Bio Chemistry) D G Vaishnav College, University of Madras, Chennai (1996 - 1999)

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