ROBERT E LAMB
Fort Worth, TX
EXECUTIVE IT LEADERSHIP INFRASTRUCTURE MANAGEMENT ENTERPRISE SYSTEMS Accomplished solutions-oriented IT Leader highly regarded for 21+ years of progressive experience in providing superior executive IT leadership and infrastructure oversight for high-profile companies. Respected as a motivational, influential leader and collaborator who guides team members to deliver on all project goals, covering upgrades, overhauls, installations, and more. Builds and maintains lasting relationships, driving stakeholder engagement through a people- focused approach. Out-of-the-box thinker committed to leveraging the latest technologies to uphold business continuity, maintain IT security, reduce costs, and support best-in-class IT functions. SELECTED HIGHLIGHTS
Rose to Director of Infrastructure & Support Services with Coach USA (as well as being chosen for Interim Head of IT), used best practices in managing up to 16 diverse individuals.
Revamped methods to oversee $7M budget, saving additional $250K and earning commendations from executive management; created internal IT conferences for team building, increasing employee retention.
Produced business-focused architecture and solution design with technologies, including virtualization, web servers, web infrastructure and applications, storage, content management, networking, and security for 1400 end users.
Employed exceptional organizational skills to develop and manage support team responsible for Tier 1, 2 and 3 Infrastructure support at the Lincoln Property Company, and aided in creation of a related training program.
Excelled as IT project lead for flawless headquarters physical office move for IT network assets, including network equipment, telecom equipment, and servers, with the project arriving ahead of schedule. CORE COMPETENCIES
Infrastructure Management IT Leadership Systems Architecture
Enterprise Systems Performance Development Budgeting & Finance
Complex Project Management Continuous Improvement Staff Management/Development
Backups & Business Continuity Cloud Services & Virtualization Relationship Building PROFESSIONAL EXPERIENCE
COACH USA DALLAS, TX 2011 – PRESENT
Director of Infrastructure & Support Services: 2019 – Present/Interim Head of IT: 2018 – 2019
Rose to positions of increasing authority, use best practices in managing up to 16 diverse individuals.
Consolidated all telecom/datacom across 78 locations, saving 15% on spend companywide; act as the primary liaison with C-level leadership on current infrastructure status and opportunities for further development.
Helmed MPLS migration to SDWAN to pare down costs by $720K despite major operational challenges.
Improved methods to oversee $7M budget, saving additional $250K and earning commendations from executive management; created internal IT conferences for team building, increasing employee retention.
Designated to handle PCI remediation project, achieving quality goals while being completed ahead of schedule. Infrastructure Manager: 2011 – 2018
Utilized extensive technical skills to manage all aspects of infrastructure, ensuring maximum system uptime.
Led efforts to define, analyze and implement technical and functional improvements.
Managed the process of establishing the scope of projects, business and technology analysis, development and testing requirements throughout system development lifecycle. Robert E Lamb, Resume – Page 2-972-***-**** email@example.com COACH USA ACHIEVEMENTS, CONTINUED
Produced business-focused architecture and solution design with technologies, including virtualization, web servers, web infrastructure and applications, storage, content management, networking and security.
Monitored and drove accountability for all IT projects/services, including delivery, performance and functionality.
Developed technical solutions, assembling staff, vendor and service resources to evaluate, design, test, install and maintain hardware, applications and software.
Guided design and implementation of business applications, including project management and team leadership.
Managed requirements gathering processes to support development of new and enhanced features and functions.
Directed server and application-related Helpdesk support and training to internal and external clients.
Increased end-user efficiency, providing software installation, hardware configuration and application support. LINCOLN PROPERTY COMPANY DALLAS, TX 2008 – 2011 Infrastructure Support Manager
Employed exceptional organizational skills to develop and manage support team responsible for Tier 1, 2 and 3 Infrastructure support.
Managed WAN and LAN locally and remotely to ensure maximum system uptime.
Architected and deployed several infrastructure solutions to lower total cost of ownership.
Served as IT project lead for headquarters physical office move for IT network assets, including network equipment, telecom equipment and servers, with project completed on time and under budget to exceed expectations.
Effectively recruited, trained and managed operation support team members to exceed all staffing needs. TEK SYSTEMS ARDON HILLS, MN 2007 – 2009
Served as part-time remote support and as backup support to increase end-user productivity.
Implemented, monitored and enforced IT-related procedures, processes and practices.
Monitored projects from initiation through services go-live and effectively managed overall project-related issues.
Maintained systems high availability and performance monitoring with ITIL best practices.
Worked with business teams to understand and translate business requirements into functional requirements. UNIVERSITY OF MINNESOTA PHYSICIANS MINNEAPOLIS, MN 2004 – 2007 Network Systems Supervisor
Utilized extensive managerial skills while supervising and managing the network team consisting of four employees.
Documented processes and procedures for network team support model to enhance operational efficiency.
Collaborated closely with technical director defining service level agreements and policies.
Completed data center move, ensuring all technical needs were exceeded with minimal downtime.
Collaborated with business units to determine recommendations for new applications and services to be provided.
Promoted growth and mentoring, outlining individual goals for network team members, and provided training utilizing hands on and third-party institutions.
Delivered growth projection for entire network and data usage to aid in decision-making activities. THE TORO COMPANY BLOOMINGTON, MN 1998 – 2004
Promoted to Engineer, supporting NetWare and NT4/2000 throughout 20 remote sites in four countries.
Expertly migrated multiple servers from NT4 and Windows 2000 to Windows 2003.
Handled all Patch Management and monitored the network, increasing the health of Tree and NDS replication.
Served as a Project lead managing the complex NetWare4.11 migration to NetWare5.1, NetWare5.1 to 6, NetWare6 to 6.5, locally, remotely and all overseas sites effecting hundreds of end-users, traveling to remote sites to ensure optimal implementation upgrades globally (Europe and the US).
Implemented a global web-based Printing solution; installed and configured RDP over PXE for server imaging and application and managed all updates for HP/Compaq Blade servers.
Integrated Identity Manager 2 and managed ZEN2 for Servers, created containers for TED and Policy objects, Distributors and Subscribers as well as policies and distributions.
Served as a NDPS installation, Manager and Broker and supported UNIX mounts on NetWare.
Improved the backup and restoration procedures using Arcserve (BrightStore) v7, v9, 2000.
Provided mission-critical Disaster Recovery efforts and managedP Proliant server and Blades. Robert E Lamb, Resume – Page 3-972-***-**** firstname.lastname@example.org TECHNICAL SKILLS
Applications: FortiManager, FortiAnalyzer, Gwava Redline, GWava Retain, iFolder, Cloud Platform: Gmail Enterprise email
Communication: Lotus Sametime
Email Systems: Microsoft Exchange 2010, Novell GroupWise 6.x-7.x (Gwia, MTA, POA), Hardware: HP ProLiant Servers, HP Procurve Switches, HP access Points, WESM module, Cisco VPN Concentrator 3000, Cisco Routers, Cisco Switches,
Network Design & Networking: Integration of distributed networks (VPN gateways, MPLS, IPSEC) Cisco Routing, Cisco Switching, HP Procurve Switching, Fortigate Firewall, Cisco ASA Firewall, Meraki Access Points Operating Systems/Platforms: Novell Netware 3.12-6.5, Windows Server NT 3.51 – Windows Server 2012 Remote Access: Cisco SSL, FortiGate SSL
Security: Cisco Pix, Cisco ASA, FortiGate Firewall, FortiAnalyzer, WatchGuard Firewalls, Symantec Endpoint, FortiClient Management, Fortinet IPSEC, SSL VPN and client, Citrix, Novell Identity Manager, Aruba ClearPass, Server Administration & Hardware: Microsoft Windows Server NT3.5/NT4/2003/2008/2012 (Active Directory, Group Policy, RDS, WSUS), Novell Netware 3.12 – 6.5, HP Proliant Server Storage, Restore, & Backup: Tape Libraries, HP MSA, Dell Equal Logic, Dell Compellent, EMC VNX, Avamar, BackupExec, Gwava Reload, EMC Data Domain
Virtualization: VMWare vSphere 4.1/5/5.5
Other: IIS, FTP services, NetFlow Analyzer
HONORS & AWARDS Employee of the Month – University of Minnesota Physicians
Circle of Excellence – The Toro Company
INTERESTS Football, Baseball, collecting sports memorabilia, healthy eating, riding motorcycles