Retail Manager

DAVEON D WILLIAMS

**** ********** **. ***** *******, TX 75154

214-***-**** ******.*******@******.***

SUMMARY

Luxury retail professional, with over ten years of retail experience. Versatile in management and training, ranging from small private firms to full scale corporate companies. Ability to oversee and manage individual, and team statistics with a commercial mindset; while also ensuring client experience, and personalization is priority.

COMPUTER SKILLS

Software

·Microsoft Word

·Microsoft Excel

·Microsoft Outlook

·SFCTI Softphone

·Skype for Business

·Internet Explorer/Firefox

·Windows XP/7/8/9/10

EXPERIENCE

09/2018 – present

06/2018 – 01/2019

10/2016 – 05/2018

Key Holder UNTUCKit Dallas, TX

Perform and supervise daily procedures

Maintain a tidy and organized store and stock room area

Monitor and assist retail staff; assign daily duties

Train and support new team members

Provide customer-focused service; welcome customers to the store and assist them with requests

Perform product demos and explain product features to customers

Collaborate with store management to organize marketing and promotional campaigns and to coordinate staff schedules and activities

Handle managerial tasks when the general and assistant managers are unavailable

Manage bank deposits, balance point of sale drawers and safe

Check and respond to email and phone messages

Manage paperwork and tend to other office tasks

Ensure that all employees adhere to corporate processes and safety standards

Key holder/Visual Merchandiser Splendid/7 For All Mankind Dallas, TX

Carry keys and alarm codes; open and close store, disarm and arm alarm system

Oversee cleaning, maintenance, and deliveries staff outside of regular business hours

Perform and supervise daily procedures

Maintain a tidy and organized entrance area

Monitor and assist cashiers and other retail staff; assign daily duties

Train and support new team members

Provide customer-focused service; welcome customers to the store and assist them with requests

Perform product demos and explain product features to customers

Collaborate with store management to organize marketing and promotional campaigns and to coordinate staff schedules and activities

Handle managerial tasks when the general and assistant managers are unavailable

Manage bank deposits, balance point of sale drawers and safe

Check and respond to email and phone messages

Manage paperwork and tend to other office tasks

Ensure that all employees adhere to corporate processes and safety standards

Expert Client Advisor Louis Vuitton Client Service Irving, TX

Client Advisor

Worked as a liaison between clients and stores with proper placement of products and policies.

Responsible for resolving “in the moment” escalated issue, as well as, documented escalations & formal feedback.

Implementing “Remarkable First Call Solution” practices with each interaction with every customer.

Assisted in training modules for escalations.

Maintained and achieved sales goal consecutively Q1 – Q3.

09/2015 – 10/2016

Operations/Merchandiser Saks Off 5th Dallas, TX

Assist in setting up store for daily operations/receiving shipment.

Setting floor sets/zones with new merchandise.

Maintaining stock area, and replenishing sales floor with product.

EDUCATION

2000-2004

HS Diploma Booker T. Washington HSPVA (Vocal Music Program)

2004-2005

Dillard University (Business Management)

2005-2007 Texas A&M University –Commerce (Business Management)

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