Resume

Sign in

Customer Care Desktop Support

Location:
United States
Salary:
30hr
Posted:
December 05, 2019

Contact this candidate

Resume:

William Griffith Jr.

**** *. *** **. *** *.

Louisville KY, 40214

Home Phone: 502-***-****

adaz6w@r.postjobfree.com

PROFESSIONAL SUMMARY

With the over ten years of experience I have in the technology field has allowed me to greatly develop my troubleshooting and problem resolution abilities. I am a self-starter and very motivated in many aspects of my life, especially in my career. These abilities tied in with my supervisory experience have equipped me to handle several different roles within the work place.

WORK EXPERIENCE

KentuckyOneHealth, Louisville, Ky

May, 2017-

System Administrator

System, application and hardware upgrades/repairs

Receiving and shipping equipment

Active Directory management

Imaging

Troubleshooting

On call

Traveling

Equipment installation

Inventory management

Training

Project managing and deployment

Remedy/ Queue management

PC builds

Electronic Arts, Louisville, Ky

September, 2015- January, 2017

On Site Technician

System, application and hardware upgrades/repairs

Receiving and shipping equipment

Networking

Imaging

Troubleshooting

Equipment installation

Inventory management

Training

Project Management

Remedy/Queue Management

Facility integration

Server installation/decommission

PC builds

Documentation

Phone installation

KentuckyOneHealth, Louisville, Ky

October, 2012- September, 2015

Refresh Project Team/Desktop Technician/ Information Services

System, application and hardware upgrades/repairs

Receiving and shipping equipment

Active Directory management

Imaging

Troubleshooting

On call

Traveling

Equipment installation

Inventory management

Training

Project Management

Remedy/Queue Management

Facility integration

LG&E, Louisville, KY

July, 2012-

September, 2012

VDI Installer

System and hardware upgrades/ repairs

Receiving and Shipping equipment

Setting appointments with clients

Remote installs and set ups

Iphone/Ipad set up

HP, Louisville, KY

May, 2012 –

July, 2012

On-Site Repair/Install Technician

Performed on-site thin clients installs and replaced keyboards and other hardware at AutoZones.

System and bios repairs. Network set up and assigning

Receiving and shipping equipment.

Dork Support, Louisville, KY

August, 2010 - January, 2012

On-Site Repair Technician

Performed on-site / in-home diagnostics and repairs on desktops, laptops, and smart phones.

Sold additional services and upgrades to customers while performing repairs.

Followed up with customers post repair to ensure quality service and repeat business.

Charter Communications, Louisville, KY

October, 2007 - December, 2009

Day of Service Escalation Specialist

Provided "white glove" customer care to new customers while meeting monthly metrics.

Troubleshot and resolved issues with telephony, cable television, and internet services while working in a call center environment.

Handled billing issues, order entry, and communicated with local dispatchers using specialized software.

Hollywood Video, Louisville, KY

October, 2006 – January, 2007

Customer Service Supervisor

Managed employee schedules, inventory, and handled cash deposits.

Supervised employees in daily tasks including stocking, running registers, and handling customer issues.

Performed coaching and mentoring to improve employee performance and morale.

CompUSA Inc., Louisville, KY

February, 2005 - February, 2008

Retail Associate / Technical Support

Diagnosed and repaired hardware and software issues on computers.

Sold products and services to retail customers.

Provided general information and technical support for products.

SKILLS

Cash Handling

Intermediate

Tech Support

Expert

Microsoft Outlook

Intermediate

Data Entry

Intermediate

Microsoft Office Excel

Intermediate

Microsoft Office Powerpoint

Beginner

Microsoft Internet Explorer

Intermediate

Windows Desktop Support

Intermediate

Computer Diagnostics and Repair

Intermediate

Creative Writing

Intermediate

Creative Direction

Beginner

Conventional Film and Digital Photography

Intermediate

Assembly of products

Intermediate

Video Production

Beginner

Customer Care

Intermediate

Customer Support

Intermediate

Problem Solving

Intermediate

REFERENCES

Eddie Tolle

Louisville EUC Manager lead

502-***-****

Professional

Steven Casey

HSI supervisor, Charter Communications Operating LLC

502-***-****

Professional

Brian Hanna

HSI Floor Support Supervisor, Charter Communications Operating LLC

502-***-****

Professional

Jawon Dunn

DOS Lead, Charter Communications Operating LLC

502-***-****

Professional

Jason Downey

Manager, Dork Support

502-***-****

adaz6w@r.postjobfree.com

Professional

Luke Mansfield

Supervisor, CompUSA Inc

502-***-****

Professional



Contact this candidate