Customer Care Desktop Support
Resume:
William Griffith Jr.
Louisville KY, 40214
Home Phone: 502-***-****
adaz6w@r.postjobfree.com
PROFESSIONAL SUMMARY
With the over ten years of experience I have in the technology field has allowed me to greatly develop my troubleshooting and problem resolution abilities. I am a self-starter and very motivated in many aspects of my life, especially in my career. These abilities tied in with my supervisory experience have equipped me to handle several different roles within the work place.
WORK EXPERIENCE
KentuckyOneHealth, Louisville, Ky
May, 2017-
System Administrator
System, application and hardware upgrades/repairs
Receiving and shipping equipment
Active Directory management
Imaging
Troubleshooting
On call
Traveling
Equipment installation
Inventory management
Training
Project managing and deployment
Remedy/ Queue management
PC builds
Electronic Arts, Louisville, Ky
September, 2015- January, 2017
On Site Technician
System, application and hardware upgrades/repairs
Receiving and shipping equipment
Networking
Imaging
Troubleshooting
Equipment installation
Inventory management
Training
Project Management
Remedy/Queue Management
Facility integration
Server installation/decommission
PC builds
Documentation
Phone installation
KentuckyOneHealth, Louisville, Ky
October, 2012- September, 2015
Refresh Project Team/Desktop Technician/ Information Services
System, application and hardware upgrades/repairs
Receiving and shipping equipment
Active Directory management
Imaging
Troubleshooting
On call
Traveling
Equipment installation
Inventory management
Training
Project Management
Remedy/Queue Management
Facility integration
LG&E, Louisville, KY
July, 2012-
September, 2012
VDI Installer
System and hardware upgrades/ repairs
Receiving and Shipping equipment
Setting appointments with clients
Remote installs and set ups
Iphone/Ipad set up
HP, Louisville, KY
May, 2012 –
July, 2012
On-Site Repair/Install Technician
Performed on-site thin clients installs and replaced keyboards and other hardware at AutoZones.
System and bios repairs. Network set up and assigning
Receiving and shipping equipment.
Dork Support, Louisville, KY
August, 2010 - January, 2012
On-Site Repair Technician
Performed on-site / in-home diagnostics and repairs on desktops, laptops, and smart phones.
Sold additional services and upgrades to customers while performing repairs.
Followed up with customers post repair to ensure quality service and repeat business.
Charter Communications, Louisville, KY
October, 2007 - December, 2009
Day of Service Escalation Specialist
Provided "white glove" customer care to new customers while meeting monthly metrics.
Troubleshot and resolved issues with telephony, cable television, and internet services while working in a call center environment.
Handled billing issues, order entry, and communicated with local dispatchers using specialized software.
Hollywood Video, Louisville, KY
October, 2006 – January, 2007
Customer Service Supervisor
Managed employee schedules, inventory, and handled cash deposits.
Supervised employees in daily tasks including stocking, running registers, and handling customer issues.
Performed coaching and mentoring to improve employee performance and morale.
CompUSA Inc., Louisville, KY
February, 2005 - February, 2008
Retail Associate / Technical Support
Diagnosed and repaired hardware and software issues on computers.
Sold products and services to retail customers.
Provided general information and technical support for products.
SKILLS
Cash Handling
Intermediate
Tech Support
Expert
Microsoft Outlook
Intermediate
Data Entry
Intermediate
Microsoft Office Excel
Intermediate
Microsoft Office Powerpoint
Beginner
Microsoft Internet Explorer
Intermediate
Windows Desktop Support
Intermediate
Computer Diagnostics and Repair
Intermediate
Creative Writing
Intermediate
Creative Direction
Beginner
Conventional Film and Digital Photography
Intermediate
Assembly of products
Intermediate
Video Production
Beginner
Customer Care
Intermediate
Customer Support
Intermediate
Problem Solving
Intermediate
REFERENCES
Eddie Tolle
Louisville EUC Manager lead
Professional
Steven Casey
HSI supervisor, Charter Communications Operating LLC
Professional
Brian Hanna
HSI Floor Support Supervisor, Charter Communications Operating LLC
Professional
Jawon Dunn
DOS Lead, Charter Communications Operating LLC
Professional
Jason Downey
Manager, Dork Support
adaz6w@r.postjobfree.com
Professional
Luke Mansfield
Supervisor, CompUSA Inc
Professional
Contact this candidate