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Customer Service Representative

Concord, CA
December 05, 2019

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Sally J. Seau

**** ******* ******

Pittsburg, Ca. 94565

Cell: 925-***-****


Summary: Excellent organizational ability, detail-oriented, team player, strong troubleshooting/customer service and call center representative.

Professional Highlights:

East Bay Paratransit (Transdev)

Oakland, CA 94065

02/05/2017 – PRESENT

Customer Service Agent:

CSR (Customer Service Representative) Make Reservation for Passengers, Investigates, resolves, documents, and responds promptly to basic customer complaints and positive feedback in accordance with company policies and procedures.

Office Team Via Postmates In

San Francisco, CA 94111


08/06/15 - 11/14/15

Customer Service- Call Center

outbound calls - Calling Merchant when customer place orders for Restaurants, Retail, and grocery. And giving Job Support for Postmates Courier on Customer service, Issue with orders, reassign, traffic control, courier can't find a location. Adding more funds to the PEX card. And Fraud check

Safeguard Tubs - Richmond, CA

05/13 - 02/14 (part-time)

Customer Service Representative: Making outbound calls to clients to set up appointment for free consultation for a Safeguard tub. Making sure each lead is solid for every appointment made.

Macy's - Antioch, CA

10/08 - 08/12

Sales Associate: Ensure that each customer receives outstanding services. Operated cash register, balancing register, opening and closing. Answering multiple phones lines and knowing store products to assist customer.

Burlington Coat Factory - Pittsburg, CA.

05/06 - 05/07 (part - time)

Sales Associate - Provided exceptional customer service in the Men's Department. Assisted management to ensure efficient team operations. Meets sales goals.

Bank of America - Wire Transfer Services - Concord, CA.

1/99 - 01/06

Operation Representative: Responsible for taking incoming calls from clients and inputting the information into MTI Terminal. Responsible for verifying and releasing outgoing transaction to our corresponding bank locations around the world.


Regional Occupation Program - Pittsburg, Ca. 10/97 - 05/98

Computerized Accounting, Certificate.

Skyline College, San Bruno, Ca. 09/82 - 05/83

Business Management Administration, Typing and Creative Writing.

“Reference upon Request”

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