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Customer Service Technician

Location:
Rancho Mirage, CA
Posted:
December 05, 2019

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Resume:

JASON LUJAN

adaz5j@r.postjobfree.com 310-***-**** *4 mission court, rancho mirage, CA

Summary Proficient Senior Field Technician offering 16 years of pool construction and leak detection experience. Versed in pool/spa equipment operations and adept at troubleshooting, repairing, maintaining and installing equipment according to tight schedules. Competent professional skilled at enhancing productivity.English and spanish speaking. Skills Bilingual Spanish/English

Expertise in pool and spa equipment

Troubleshooting skills

Excellent communication skills

Coordinating paperwork

Employee mentoring

Upsell opportunities

Goal-oriented

Customer relationships

Report writing

Video technical expertise inspection

endoscope camera

Internet savvy

Preparing contracts,

Proficient in plumbing, complete pool/spa,

residential,

Proficient in masonry, concrete, kool deck,

fiberglass, stucco...

Proficient in electrical, pumps, salt systems,

heaters,

Proficient in tile, coping, pavers

Issue resolution, customer service

Payment collecting

Compliance requirements

Expertise in leak detection and leak detection

equipment

Proficiency in pool chemistry and service

Proficiency in pebble patches, all pool repairs,

skimmers, bondbeam,autofill, salt systems

Experience Senior Field Technician 01/2016 - Current iconic pools and spas chino, ca

Leveraged technical knowledge and equipment operations experience to complete effective repairs.

Diagnosed malfunctions to various tools, equipment and machinery components. Establish contracts, including pricing structures and service terms. Provided an exemplary level of service to clients to both maintain and extend the relationships for future business opportunities.

Communicated with customers as soon as issues arose to immediately determine a resolution before the problem escalated.

Senior Field Technician 01/2005 - 01/2015

Leak Detection Palm Springs, CA

Leveraged technical knowledge and equipment operations experience to complete effective repairs.

Maximized profit opportunities by effectively managing time and resources to meet sales objectives.

Provided an exemplary level of service to clients to both maintain and extend the relationships for future business opportunities.

Establish contracts, including pricing structures and service terms. J

L

Streamlined operational efficiencies by developing and implementing customer service protocols and standards.

Communicated with customers as soon as issues arose to immediately determine a resolution before the problem escalated.

Education and

Training

High School Diploma 1999

John A. Rowland High School Rowland Heights, CA

general courses 2004

Fullerton College Fullerton, CA



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