Hardware and Software windows Migration.

HARENDRA PRASAD CHAUDHARY

857-***-**** (c) ** Albion St Apt 2, Somerville, MA 02143 ******@*****.***

OBJECTIVE

An IT Professional with a strong work-ethic, seeking a rolling IT operations, that allows me to utilize my experience to add value, while allowing me to learn and grow.

SUMMARY OF SKILLS

6+ years of experience as IT technical analyst with hands-on knowledge of computer hardware, hardware related software and peripherals such as cables, network systems, printers, servers and modems. Strive to be current on latest technologies related to applications & networks, equipment & software required for maximizing system support.

EDUCATION

(T.U) University, Nepal Sep 2000 – Jun 2004

Bachelor of IT & Engineering

Professional Certifications

Microsoft Certified Professional (MCP), A++, Comp Network+ N10-007,CISCO ICND1 & ICND2

Sep 2016- May 2018

EXPERIENCE

UPS, TSG (Technical Support Group) July 2019 - Currently Working

Imaging Windows10 devices, asset management activates (unboxing of devices, inventorying, tagging/labeling, updating Progress tracker and Asset Management systems),

Configure the laptop based on the requirement, installing applications, confirming data migration to One Drive, setting up printers and transferring favorite.

Best Buy Geek Squad Dec 2018- July 2019

Geek Squad ARA Agent (Advance Repair Agent)

Assist in troubleshooting client issues relating to Operating System Win 7, Win 8, Win 10 and Mac OS

Troubleshooting client machines over remote support and VOIP call

Software installation; OS imaging, MAC OS install, OS service packs and Windows updates install

Email setup for clients or On-site users; email attributes setup for Exchange and Web based email provider

Computer maintenance and networking troubleshooting for on-site machines and company hardware

Configure client printer, proxy server, share drives and Cloud drives

Data Backup; Data restore. Clone disk. Time Machine Backup and Data Migration

NAVYA NETWORK, TECHNOLOGIES PVT.LTD. Mar 2013-Jan 2015

DESKTOPE SUPPORTS TECHNICIAN

TCP/IP configuration, patches and upgrades, MS Office products + server and Internet connectivity

HP, Link sys and Cisco switches configuration and troubleshooting

Managed inventory, cabling, rack and stack servers, change management and documentation

Server maintenance and networking troubleshooting

Create network diagrams, create and escalate tickets based on levels

Followed ITIL policies

Scheduled daily and weekly backups for end user data

Created new email accounts in Google apps

Followed up with vendors for best pricing on IT equipment’s

ALPIC EVEREST FINANCE COMPANY, Nepal Mar 2010 - May 2012

Created a process for Windows patching and Anti-virus patching every two Weeks cycle

Desktop and laptops imaging

Replaced hubs for Net Gear and Cisco Switches on the floor

Monitor logs on syslog server, Raise alarms/tickets for critical events

Create FTP server and manage permissions

Install HP web events on HP servers and added alerts for hardware failures

Added users to correct assigned by department

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