Customer Service Support
Resume:
RESUME
Mr. Biru K. Shelake.
Client Partners/IT Engagement Manager
Mobile No.: 090********/090********.
Skype ID - biru.shelake
Email: *********@*****.***
CAREER OBJECTIVE
To work in challenging atmosphere that provides me an opportunity for learning
and where my professional skills combined with knowledge will make effective
contribution to the growth of the company.
TOTAL WORK EXPERIENCE: 9 YEARS
Name of Company: GODREJ INFOTECH LTD - Mumbai.
Designation: Client Partner / IT Engagement Manager
Period : Oct 2016 To Till Date (2.6 Years)
Customer : Godrej Precision Engineering System (G-PES) Vikhroli.
Key Responsibilities:
-Liaisoning with the Customer to understand business need & IT digitization.
-Bridge gap between Business Requirement and Technical Requirement.
-Interface between the Development team and Customer.
- Prepare Scope, CRS, FSD, Use Case & user manuals.
- Prepare test scenario & test cases as per requirement.
- Build relationships with existing clients to ensure that they are engaged and getting
the most value from our services.
-Proactively work with clients to understand their current IT related business
initiatives and align them to the appropriate Partner research and expertise.
-The Client Partner role is an account management role focused on customer service
and client retention, rather than business development.
-Client managers serve as liaisons between a company and its clients, ensuring
excellent customer service and client satisfaction.
-Specialties: Client Relationship Management, Business Process Management,
Delivery Management and ERP Consulting.
- Product Knowledge:
I have product knowledge as manufacturing functional domain. I have more experience on implementation / using any ERP system(s) in manufacturing industry like Infor LN, Cloud ERP, Web Based ERP/Application, Mobile Apps and Satellite Systems.
- Project Experience:
Experience in performing user acceptance testing, training and rolling out process improvements / system is desired.
Proven ability in communicating work status with various stakeholders.
Ability to input into Business Requirements and Design Specifications.
Name of Company: GODREJ INFOTECH LTD - Mumbai.
Designation : ERP Functional Consultant - Infor LN – Offshore
Period : August 2015 – Oct 2016 (1.2 Years)
Customer : SIPCO (Saudi Arabia)
Key Responsibilities:
WMS (Warehouse Management System) Support - Support on WMS major module post implementation support to the client. Also support on warehousing master data & transactional level support, like activity not completed or not updated properly WH cycle support to the end user facing queries.
SD (Sales and Distribution) Support – User/Super user level support to sales master level, transaction level & MIS report level issues faced by client. Order to cash cycle user facing any issues and then we were given support to end user level.
MM (Material Management) Support - User/Super user level support to purchase master data, purchase transaction level & MIS report level issues facing by user.
Web chatting & Telephonic Support - Users facing any functional query regarding WMS, Procurement & Sales cycle transaction, then they will be chatting with us & resolve the issue within movement. Also, if any high priority issue, then directly call & resolve query asap.
Data uploading & Functional Testing – Uploading the customer masters and conducting the business test case scenarios. Conference room piloting with the customer scenarios and taking the confirmation on the configuration setup. Infor LN functional business test case scenarios as per customer business scenarios and taking the confirmation on the configuration setup.
Product Testing & Documentation – With every solution release/patches upgrades testing (System Integration Testing) the new functionality in the QA testing environment servers. Also create document as per test business case.
Name of Company: TATA Consultancy Services Ltd - Mumbai.
ERP Name : TCS iON (Web Based MFG ERP)
Designation : ERP Implementation Manager (ERP Functional Consultant)
Date of Joining : May 2012 To Aug 2015 (3.3 Years)
Key Responsibilities:
Consulting on the business process: Understanding the end-to-end business of the client including the various verticals & horizontals during requirement gathering/ first consultation phase. Creation of the process mapping (solution fitment) and gap analysis document.
Project Planning and Kick off - Conducting the kick off, creation of project plan and taking the sign off from the customer on the deliverable and the existing gaps.
Data uploading & Functional Testing – Uploading the customer masters and conducting the business test case scenarios. Conference room piloting with the customer scenarios and taking the confirmation on the configuration setup.
Product Testing & Training – With every release upgrades testing the new functionality in the QA servers and providing the training to the end users.
Project Implementation & support - Managing the Implementation life cycle, project module deliveries with phase wise approach with proper project plan, time lines and periodic reviews with customer’s management.
Client Relation Management- Maintaining good relationship with client, act as a management representative, engage with CEO, CFO and CIO level professionals. Providing leadership and coordination for all planning and activities at clients ends Work closely with senior management and the transformation managers for successful client relationship management.
Interacting with the business team for the revenue realization -
Managing the customer expectations and collection of billing for realizing the revenue.
Follow up with customers for billing/outstanding.
Name of Company: Quantum Analytical Data System Pvt Ltd - Pune.
ERP Name : QUANTUM (Web Based ERP – Pharma/Chemical)
Designation : ERP Support & Implementation (Web Based ERP Consultant)
Date of Joining : Nov 2011-May 2012 (6 months)
Key Responsibilities:
ERP Implementation - Worked as Web based ERP Support & Implementation Engineer (Pharmaceutical Domain). Implement web-based ERP from installation to report generation. Manage client issues and customization of web ERP. Training of users. Crystal report updation and patch deployment.
Technical Support - ERP Server Installation. Base database upload on ERP Server.
Consulting on the business process: Understanding the end-to-end business of the client including the various verticals & horizontals during requirement gathering/ first consultation phase. Creation of the process mapping (solution fitment) and gap analysis documents.
Name of Company: Maharashtra Medical Foundation (RATNA Memorial) - Pune.
Designation : EDP Analyst.
Date of Joining : Dec 2010-Sept 2011 (10 Months)
Key Responsibilities:
Issue management - Carried out all IT related work like issue resolution related to software, hardware & networking.
Technical support - Worked on SQL Server 2005 & 2008 like daily backup, DB backup restore, DB Auto-schedule, run query wizard, SQL server studio, SQL user management, Windows Server 2003, 2008, DNS server, create domain.
Implementation support - Support on implementation of different modules in HMS likes account, Payroll, Sale & Business, Base Application, Billing etc. Functional support post implementation.
Name of Company: Gems Bajaj Auto Pvt Ltd - Pune.
Designation : EDP In-charge.
Date of Joining : April 2010-Nov 2010 ( 8 Months)
Key Responsibilities:
Server handling - Handled Windows server 2003 & controls on 30-35 clients user.
Implementation support – Support on implementation of Dealer Management System (DMS) (AUTOSHOPE). I was supporting on ERP modules like Admin, Presale, sales, service, spare-parts etc.
MIS report generation - Create weekly MIS reports for Sales, Spares, Services (invoices & debtors List)
TECHNICAL SKILLS:
Operating System : Windows XP, Windows 7 & 8, Windows Server 2003,2008.
Web Support : Remote Desktop, Email-chat, Web-top Training, Remotely Web ERP
Support, Cloud ERP Support.
Server Support : Windows Server 2000, 2003, 2008, SQL Server 2000, 05, 08,
Oracle (10g,11g) Server, Domain Server (DNS) 2003.
Networking Skills : Basic Hardware & Networking skills, LAN, Router, Switch, Hubs.
Database Skills : MS Access 2003, SQL Server 2000, 2005, 2008, Oracle10g.
Reporting Tools : Crystal Report 8.5, 10V, CR Viewer 8.5.
EDUCATIONAL QUALIFICATION:
Qualification
Institute
University / Board
Year of
Passing
Class/Grade
M.C.M.
Institute of Management Pradhikaran, Nigdi, Pune.
University of Pune
2010
Second-II
Bachelor of Arts
Karmaveer Bhaurao Patil Maha. Pandharpur.
Solapur University
2007
Second-II
H.S.C.
(Science)
J N V & Mahavidyalaya Zare Atpadi, Sangali.
Pune Board
2004
Second-II
S.S.C.
A.p.v. Tisangi. P.pur.
Pune Board
2002
Second-II
Godrej Precision Engineering wins 1st Prize at CII’s 13th TPM Circle Competition:
(Winning Team GPE receiving the Trophy (L to R) Fenil Shah, Vishal Manje, Yogesh Nagare, Birudeo Shelke, Tushar Ranjane, Santosh Kanade, Jury: Mr. Shirish Bhargava (Ex Reychem), Kumar Poojary, Jury: Mr. Narasimhan (Sr. Consultant CII TPM Club India), Jury: Mr. P. Gopalkrishan (Consultant CII TPM Club India), Jury: Mr. Sunil Malagi (Consultant CII TPM Club India))
Godrej Precision Engineering (GPE) won the 1st Prize at CII’s 13th TPM Circle Competition on for the Planned Maintenance (PM) Pillar, organized by the CII-Institute of Quality, TPM Club of India, at Pune, on 27th & 28th June 2019.
PERSONAL INFORMATION:
Name : Birudeo Kondiba Shelake
Date of Birth : 20/03/1987
PAN Card No : CYKPS7260L
Passport No : N4963100
Expire Date : 09/11/2025
Current Address : Flat No-58, D- Wing, Dudhe Corner CHS Ltd, Plot No 39,
Sector- 6 A, Kamothe, Navi Mumbai.
Marital status : Married
Nationality : Indian
Hobbies : Reading, writing, traveling to new places.
STRENGTHS & QUALITIES:
I am a self motivated, result oriented and hardworking individual. My strengths are logical thinking, good analytical ability and patience. Apart from that I have a positive attitude with calm nature. I like to learn new things & technology.
Place : Navi Mumbai Yours Faithfully,
Date : / /2019 Biru Shelake.
Contact this candidate