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Office Assistant Customer Service

Fereej Ibn Dirhem, Qatar
December 01, 2019

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Rodney Nicholas Prince Mobile: +974-****-**** E-mail:

Profile Summary

An astute professional with 6 years in Retail Banking Operations, Client Relationship Management, Debt and Risk Management

Proficient in handling quality customer service operations and building relationships with various groups within the company

Sound knowledge of credit systems, financial collections, reporting and all related credit-based system operations (CAMS)

Well organized with a track record that demonstrates self-motivation, entrepreneurial ability, creativity and initiative to achieve corporate goals

Skilled verbal and written communicator who negotiates relationship-building business agreements with win-win scenarios

Core Competencies

Conducting credit investigations and analyzing credit information pertaining to loans

Appraising proposals, conducting risk analysis ensuring compliances with credit policies.

Leading, mentoring and monitoring the performance of the team to ensure efficiency in processing operations and meeting of individual/ group target

Worked closely with a team of credit operation associates/ attorneys to address any credit resolutions within the client portfolio.

Outstanding knowledge of MS Office suite applications

Organizational Experience

November 2009 – September 2013 with Nedbank as Legal Controller

Key Result Areas

Accountable for appraising loan approvals by detailed financial analysis of proposals

Working in coordination with client and legal teams ascertaining credit worthiness of client and ensuring compliance with bank guidelines

Inputs financial data on CAMS to generate financial spreadsheet

March 2007 – October 2009 with Standard Bank as Compliance Officer and Fraud Analyst

Key Result Areas

Collaborate with credit / legal department to review and analyze credit worthiness and credit reports

Analyze negative transactions, assess fees, claim bad debts and close delinquent accounts

Enter transaction data in proprietary banking systems (CAMS)

Assist customers with bad debt reviews and general customer service

Verifying customer data to detect and identify financial fraud.

Maintained record of all activities and assisted in litigation process

March 2000- October 2006 and March 2013 -October 2014 as Professional Rugby Player

Played rugby on a professional level in South Africa, Northern Ireland, Germany, UK and Malaysia.

February- 2010 – June 2015

Rugby Coordinator and development officer at Eldoronians Rugby Club

November- 2017 – March 2018

Coordinator at Souq Waqif winter festival, Mall of Qatar and Aspire winter Festival

April- 2019 – May- 2019

Democratic Alliance (DA) Polling Officer (South Africa)

September- 2015 to Date

Personal trainer and Life Coach

Academic Details

Studied Coaching Studies at Causeway Institute - Northern Ireland 2001 – 2002

Personal Information

Date of Birth: 07th November 1978

Nationality: South African

Language: English and Afrikaans

Address: Building 9, Flat 18, Ezdan 30, Al Wakrah, Qatar

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