Technology QA Analyst II

CHRISTOPHER MORRIS

Mansfield, TX C: 972-***-**** *****.*.********@*****.***

Software Development Stakeholder Relations Quality Assurance Resource Allocation Strategic Consulting

Needs Assessments Operational Efficiency Project Execution Team Collaborations Process Improvement

PROFILE

Multi-skilled quality assurance analyst with proven experience and comprehensive knowledge of testing methodologies and full software development life-cycle. Utilize analytical/assessment skills to implement strategic initiatives which support key IT operational objectives, able to write and understand test cases, create test plans, and identify use cases, and work with both agile and waterfall teams. Results-oriented systems thinker who solves difficult problems and challenges with multiple

variables and timeframes, sorting through complex situations to develop sound, creative, sustainable solutions. Can add

value, make a positive contribution, and provide high quality sustainable outcomes which measurably benefit an employer.

PROFESSIONAL EXPERIENCE

Technology QA Analyst II Xome: Lewisville, TX 11/2011 – 12/2019

Led QA and UA test teams for various projects to ensure quality while maintaining deadlines.

Tested and debugged in house software to meet rigorous requirements for continuous integration systems, in both

Development and Stage environments.

Tested and debugged integrations with client systems and portals, also wrote up bug and enhancement tickets, in Jira, to improve software while testing.

Worked collaboratively with business unit, developers, and project managers to ensure that tickets were created, implemented, and function as expected.

Presented demonstrations to business units, management and upper management of new software and technology.

BPO Coordinator Team Lead Xome: North Richland Hills, TX 10/2006 – 11/2011

Led team of coordinators to motivate and ensure BPO/appraisal orders were fulfilled in a timely,cost effective manner.

Recruited real estate agents/appraisers to fulfill broker price opinions (BPOs) and appraisals.

Worked in coordination with other departments to ensure any issues were resolved in order to process the orders.

SUMMARY OF QUALIFICATIONS

AREAS OF EXPERTISE

Jira Postman Jenkins MS Office Sauce Labs ApTest QA in both waterfall & agile teams

CORE COMPETENCIES

Assess/analyze technology, resource needs, and software features/requirements.

Produce, test, revise, and implement software designs to meet diversity of needs.

Customize software applications and create practical based user-friendly systems.

Finish full cycle of projects, complete design solutions, timetables, and objectives.

Implement improvements in processes and high level work accuracy/efficiency.

Engage in problem analysis and situational assessment in designing of solutions.

WORKPLACE SKILLS

Work with diversity of people - Troubleshoot, provide solutions - High quality service excellence

Reliable, flexible, & adaptable - Resolve work problems/issues - Excellent with communications

Self-starter who is motivated - Learn & apply new information - Collaborative team member

öExecute strategies to enhance the quality of IT based services to effectively service needs.

öDependable performer, meets established deliverables and produces necessary outcomes.

öProven ability to improve IT operations while managing special projects and assignments.

öMaintain ongoing communications with internal/external stakeholders, teams, and partners.

öEngage in the provision of software development, testing, deployment, and maintenance.

EDUCATION

Bachelor of Arts: Business Management — Hardin-Simmons University: Abilene, TX

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