Customer Care Manager

Flat no A***, Tata Avenida Apartment, New Town, Kolkata - 700156

Mob : 783-***-**** * E-mail : ********.********@*******.*** Professional Summary

Talented with expert team leadership, planning and organizational skills builtduring successful career. Smoothly equip employees to independently handle daily functions and meet customer needs . Diligent trainer and mentor with exceptional management abilities and results-driven approach . Skills

Customer focused

Technical Support

Team Leadership

Customer Relations

Staff education and tranining

Adherence to high customer services standers

Microsoft Outlook, Word & Excel

Work History

Isupport Technical Services PVT LTD Gurgaon Haryana from 01-2012 to 08-2019

Job Role : Manager, Joined as Team leader and then got promoted as manager .

Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency .

Developed and implemented high-Quality work enviroment as measured through employee satisfaction ratings .

Obesrved each employee's individual strengths and initiated mentoring programs to improve area of weakness .

Applied performance data to evaluate and improve operations, target to current business conditions and forecast needs.

Set, enforced and optimized internal policies to maintain efficiency & responsiveness to demands .

Onkar Infotech - Gurgaon, Haryana from 05- 2011 to 01-2012 Job role : Sr Customer care executive

Respond to client's, issues and complaints and found appropriate solutions when needed.

Arranged travel accommodation for groups, couples, executives and special needs clients .

Responded to clients questions, issues and complaints and implemented appropriate solutions.

Maintained operational proficieny in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations .

IYogi - Gurgaon, Haryana from 06-2010 to 04-2011

Job Role : Technical support Representative

Engaged end users and answered questions Via email, phone, website live chat and in forums .

Delivered technical sales presentations to prospects and presented benefits and value of insurance products .

Configured hardware, devices and software to set up new work stations for employees .

Removed malware, ransomware and other threats from laptops and desktop systems.

Removed and replaced malfunctioning components to correct hardware problems .

WNS Global Service - Gurgaon, Haryana from 09-2008 to 05-2010 Job Role : Customer care Associate

Improve customer satisfaction ratings by addressing issues and fostering timely resolution.

Maintained customer happiness with forward thinking strategies focused on addressing customer needs and resolving concerns .

Managed customer relationn and service through daily communication and interaction .

Saffron Global Limited - Gurgaon Haryana from 11-2004 to 08-2008 Job role : Customer Service Representative

Provided primary customer support to internal and external customers in fast -paced enviroment .

Answered customer telephone calls promptly and in appropriate manner . Education

10th From UP Board, Allahabad in 1999

12th in Commerce from UP board, Allahabad in 2001 B Com from Allahabad University, UP in 2004

PERSONAL INFORMATION

Father ’s Name : Brittendu Mukherji

Date Of Birth : June 11, 1979

Gender : Male

Marital Status : Married

Nationality : Indian

DECLARATION & BELIEF

I hereby declare that the facts given in resume are correct to best of my knowledge and belief.

Date:

Place : Samantak Mukherji

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