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Personal Data

Yasser Mohamed Abd El Aziz

* * ** ****** ** Watania Buildings, King Feasal_El Haram Date of birth : 06 st /06/1961

Nationality : Egyptian.

Social Status : Married & 2 Children

Mobiles : 002 012********

E-mail : aday1m@r.postjobfree.com

Education

Graduated from (High Tourism Ins.) Alexandria EGOTH International Year 1982 also my degree is "very good".

OBJECTIVE

A compatible position that correspond with my qualification, the aim to live & work in a professional and open minded mentality environment with a clean competition & a challenging position in a dynamic competitive environment among human resources, practically from different nationalities so as to attain unlimited learning. PROFILE

Experience working in multinational chains planning, organizing, developing and producing results quickly in new and varied situations. Ambitious and determined, able to work under pressure within a team as well as individually with precision, enthusiasm and commitment.

PURPOSE

● ● Co-Assists operation, in monitoring co-ordinate present & communicate and future trends, with all practices department and systems heads as in required. the hotel industry, determines and ensures execution of competitive programmers as

● directed. Establish & maintain an effective business relationship with travel agencies key

● personnel Transfer all (decision-management makers) decisions with the to application all staff & making of sales a & proper procedure follow policy. on

● applying To make it. sure that the hotel operation is running smoothly & effectively. 2

● Plans, directs, coordinates and controls all activities geared towards higher guest satisfaction within the whole hotel operation is in charge to find operational solution

● to Ensures guest complaints. that the maximum quality of service is provided to our guests during their stay or while using our facilities. At all times requested to set high example with regard to:

Appearance & courtesy.

Work hours & punctuality.

Performance.

Attitude.

Job Description

• Lead the Executive and Management team effectively.

• Plans, develops and implements hotel policies and goals.

• Coordinate the operation of each individual's department and special projects, and assist in identifying problems and solutions.

• Business planning in line with forecasted sales and costs including guidance to department heads.

• Establish and implement guest service standards for all departments, periodically review, identify problems and corrective actions.

• Coordinates activities of departments such as rooms, food, beverage, engineering, sales, and administrative to create operational efficiency and economy.

• Providing a core, foundational and dynamic guest and team member relation platforms that culminate

in the highest levels of satisfaction and loyalty.

• Achieving the hotel’s service, revenue, and financial performance goals that are products of strategic

and visionary planning, development and execution.

• Directs and coordinates the promotion of products and services to develop new markets, increase the

share of market, and obtain a competitive position in the industry.

• Ensuring that the highest level of compliance with Ownership and Franchise Brand Standards are adhered to and met.

Previous Experience

Aladdin Beach Resort - Hurghada

Position: General Manager Period: 01 July 2019 Till Now Arco City Star

Position: General Manager Period: Feb 2019 till 30 June 2019 Radisson Blu Hotel

Position: Assistant General Manager in charge On the Food and Beverage Period: February 2018 till January 2019

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Golden Park Hotel

Position: General Manager Period: January 2016 till December 2017 Royal Oasis Hotel

Position: General Manager Period: June 2015 till December 2015 Green Desert Hotel

Position: General Manager Period: April 2017 till June 2017 Nawazi Hotel in Makkah

Position: General Manager Period: January 2013 till February 2014 Luna Sharm El Sheikh Hotel

Position: General Manager Period: June 2012 till December 2012 Greens Compound and Resort at Dorra Group

Position: General Manager Period: June 2010 till May 2012 Palm Hills Country Club Resort & Ownered by Mr.Yassin Mansour Position: General Manager Period: January 2009 till December 2009 Seasons Country Club Resort

Position: General Manager Period: 2006 till 2009

Arabella Country Club & Style Hotels International Representive Position: General Manager Period: 2004 till 2006

Cinderella Beach Resort

Position: General Manager Period: 2002 till 2004

Pyramisa Hotels & Nile Cruises

Position: Boats Manager Period: 1999 till 2002

Red Sea Palace Of Helnan - Jeddah

Position: F & B Manager Period: 1997 till 1999

Novotel Airport Hotel,Accor

Position: Ass. F & B Manager Period: 1996 till 1997 Safir Cairo Hotel - Zamalek

Position: ( A starting Captain _ H.Waiter ) (Ending Ass. Banquet Manager ) Period: 1986 till 1995

Movenpick Hotel,Heliopolis

Position:( A starting Res _ Ban ) ( Ending Captain Disco ) Period: 1984 till 1986

Mena House Obroi Hotel

Position: Waiter _ Ass. Captain

Period: 1981 till 1984

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Languages

Arabic : Native Language

English : Very Good Speaking & Writing

French : Very Good Speaking & Writing

Italian : Very Good Speaking & Writing

Russian : Starting

SOFTWARE SYSTEM HOTELS EXPERINCES

Opera (3&4&4.2&5) Hotel System.

Fidelio 6.20 (29)

Fidelio suite 8 system

Comsys 4.11.7 system

SKILLS

Achievement in Recognition of the outstanding efforts during the 5th. All Africa games that took place in the period from 20th, Sep. till 1st. Oct. 1991 by SafIr Hotels in Egypt.

Diploma of Participation in the 5th Africa games from the president of organization committee and the president of the supreme council for sport in Africa.

Sharing in civiler Chain Des Rotisseurs.

Sharing at the national festival in

_ Korea Embassy.

_ American Embas.

_ Holland Embassy.

_ Kuwait Embassy.

_ French Embassy.

_ Attending the official visit of president ( GEORGE BUSH ) President of the United States of America within he visit Kuwait in April 1993. 5

INTERNATIONAL TRAINING COURSES

Completed Completed Completed Completed basic basic motivation the training sales relation techniques leadership of techniques the basic course. & kitchen team course. building preparation course. under supervision of chef

( General Marcos (Hospitality Iten ) the course Industry, period Development, was one year. Management, Sanitation & Quality

Service Food Resort Supervision Hospitality Sanitation Hospitality Managing Checklist Managing Training Training Handling Best Welcoming ways Safety Development Standard)in Quality service guest of Computers Quality Management. for Sales & 7-in ( Blocking. HACCP Keys Luxury the Sale. complaints. & standard Assurance . Hospitality Service issues Advertising. & in Industry ) Management. the for Standard "CSS"Concept Hospitality excellent Industry. . "for MOSS" service. Industry. Excellent service. INTERNAL TRAINING

- Handling Guest Complains.

- Modern Management Trends.

- Operation Management.

- Hospitality Department Tir

- Telephone Manners.

- Hospitality Guarantee.

- Service Leadership.

- First Aid Training

- How to Train the Trainers.

References & Certificates furnished upon request

From: Yasser Mohamed Abd El Aziz

Mobile: 012********

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