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Customer Service Assistant

Location:
Buffalo, NY
Posted:
December 01, 2019

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Resume:

SUMMARY OF QUALIFICATIONS

Highly qualified and results-driven professional, demonstrating solid interpersonal, communication and problem solving skills. Adept at providing exemplary customer service, and achieving all company goals and objectives.

Strong customer service skills: Predict, evaluate and meet the specific needs of customers

Communication skills: Excellent written and verbal communication skills, confident articulate and professional speaking abilities

Computer skills:

Database: Access, Oracle, OLAP, SQL, LPS, Accutrac

Software: Excel, PowerPoint, Word, Outlook, IAW, Panagon

Programming Languages: HTML, C++, JavaScript, Visual Basic, ASP, CSS

Operating Systems: Windows Vista, Windows XP, Linux, UNIX

Bilingual: Spanish

EMPLOYMENT HISTORY

Windows Clerk, May 2019 – present

UNITED STATES POSTAL SERVICE, Silver Creek, New York

Sold stamps, money orders, stamped envelopes, shipping supplies, and greeting cards

Made sure each package and letter had correct postage on it

Kept the post office clean and organized

Kept a track of the cash drawer

Used Outlook to email coworkers and my supervisor

Greeted customers

City Carrier Assistant 1, April 2014 - April 2019

UNITED STATES POSTAL SERVICE, Buffalo, New York, BayShore, New York, Lindenhurst, NY

Cased and sorted mail in the morning before delivering the mail on the route assigned for the day.

Delivered mail, express packages, packages and certified letters to customers on the route.

Made sure to get the customers required signature on certified letters, express packages and signature required packages.

Collected cash or check for COD packages

Process Support I, May 2012 – November 2012

BANK OF AMERICA, West Seneca, New York

Researched bankruptcy, litigation and foreclosure loans to make sure the borrowers have all the documentation in for the banks mortgage assistance programs.

Notated and updated their system if the borrower was missing documents for the program and if the borrower sent all the documents in.

Declined loans when the borrower did not hand in all required documents in the given time.

Records Administration, February 2011 – December 2011

HSBC BANK, Depew, New York

Validated loans for the foreclosure process and called attorneys to get the note and recorded mortgage if they were not located in the file.

Created Lost Note Affidavits when the original note was unable to be located and ordered files from Iron Mountain.

Updated and documented in their system if the note was located and which attorney has possession of the original note.

Trained staff, located files in their file room, and filed files in their file room

File Clerk/Receptionist, January 2008 – February 2010

SUGARMAN LAW FIRM, Buffalo, New York

Filed subpoenas, correspondence, pleading and motions in each separate case folder.

Checked the computer for open/closed cases.

Answered a multi-lined switchboard phone, greeted clients, and distributed the incoming mail when the receptionist was unavailable.

Data Entry, January 2003 – July 2003

AMERICAN RED CROSS, Buffalo, New York

Managed records of the American Red Cross graduates using their proprietary database.

Updated a volunteer database by making members active or inactive.

Managed database records of those who donated to the American Red Cross.

Secretary Assistant, September 2001 – August 2002

FOOD FOR ALL, Buffalo, New York

Managed paperwork (mail merges, stuffing envelopes, stamped company’s name on envelopes and posters).

Contacted clients to see if they were approved for Medicaid.

Inputted client’s information into their proprietary database.

EDUCATION

Bachelor of Science in Computer Information Systems, August 2008

STATE UNIVERSITY OF NEW YORK (SUNY) COLLEGE AT BUFFALO

Created and presented information on Mining Data in Community Health Information Networks (CHINS) at the 2007 Student Research and Creativity Celebration.

COMPUTER INFORMATION SYSTEMS INTERNSHIP

Web Development Intern, January 2007 – May 2007

DIVISION OF INFORMATION AND SUPPORT SERVICES OF ERIE COUNTY – Buffalo, New York

Created 4 different websites using HTML and ASP for the company’s clients.

Updated the HTML code to create a clock that would record the time each client would go on their website.



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