Air Force Desktop Support
Resume:
ATOS Origin, N.A. now Computer Aid Inc
O B J E C T I V E
Secure a challenging Information Technology (IT) position in which my 11+ years of skills are utilized. I am interested in a Tech Lead, Management or
Supervisory role, but not afraid to follow.
C E R T I F I C A T I O N S
Microsoft Certified Systems Engineer (MCSE)
Microsoft Certified Systems Administrator Plus Security (MCSA +Security)
Microsoft Certified Professional (MCP)
CompTIA A+ Certified Professional (A+)
CompTIA Network+ Certified Professional (Net+)
CompTIA Security+ Certified Professional (Security+)
DELL Hardware & Software Certified
Hewlett-Packard Hardware & Software Certified
P R O F E S S I O N A L M E M B E R S H I P S
National Association of Life Underwriters (NALU)
Life Member; United States Air Force Association Life Member; Local Post of The American Legion
National Association of Who’s Who in Professional Business
Life Member; Disabled American Veterans Association (DAV) Life Member; Together We Served (Air Force)
E M P L O Y E R S
06/2018 Present
Fort Myers, FL
Desktop Support Engineer
Supporting primarily the East side of Ft. Myers and Downtown areas providing desktop technical solutions to the Lee County Employees. Use ServiceNow
to organize my daily tasks. Repair Dell or HP equipment as well as any software pertaining to their Group Policy. I am responsible for either repairing or completing a total equipment replacement by using Norton Ghost to image/reimage equipment. I also assist in helping to configure local or networked printers. I also seek out the assistance of other network/server or printer teams for assistance as needed. I assist with Citrix issues as needed. Document repair fixes I have designed and upload them to SharePoint for collaboration. I have played a major role on my team for researching and finding solutions to issue that are either not documented or developing workaround solutions and preparing documentation for other teammates.
05/2016 06/2018
CompuCom Inc/General Electric
Fort Myers, FL
Desktop Site Support Engineer
Supporting the local General Electric Accounting & Tax Team providing Deskside Support on various hardware and software applications. Was the sole Desktop Technical Engineer providing services for approximately 200 end users in two locations. I enlist help as needed from remote technical teams with- in CompuCom or GE across the Country. I utilize ServiceNow to document break/fix scenarios. I task Dell, HP and Lenovo Portals to get parts on order utiliz- ing ClearVision application. Maintain and assist customers with issues from McAfee Encryption (formerly SafeBoot) utilizing ePolicy Orchestrator. Complete refresh projects usually ahead of schedule. Continuously perform preventative maintenance on various laptop and desktop computers. Assist Networking Teams to install routers or switches as needed. Maintain the networked Xerox WorkCentre printers. Projects completed for OS migration from Windows 7 to Windows 10. Use MediaCreator for imaging. Completing many other tasks as directed.
06/2015 5/2016
NSC Global
Fort Myers, FL
Remote Desktop Support Engineer
Supported the East side of Ft. Myers providing desktop technical solutions to the Lee County Employees. Use ServiceNow to organize my daily tasks. My Role is to go to the physical locations of County owned facilities, mainly Lee County Parks to repair Dell or HP equipment as well as any software the cus- tomer may need as part of their Group Policy. I am responsible for either repairing or completing a total equipment replacement by using Norton Ghost to image/reimage equipment. I also assist in helping to configure local or networked printers. I also seek out the assistance of other network/server or printer teams for assistance as needed. I assist with Citrix issues as needed. Document repair fixes I have designed and upload them to SharePoint for collabora- tion. I have received many letters of appreciation from associates of Lee County.
07/2011 5/2015
Walmart Stores, Inc.
Milton, FL
Zone Manager
Supervised 17 Associates and 3 Department Managers, also manage Electronics, Wireless, Photo, Stationery and Toy Departments. Ensure company poli- cies are maintained in these departments and supervise the associate’s activities while on the clock. I assign tasks and perform evaluations. I also assist the Associate Store Managers, Shift Manager and Store Manager. Complete reports when due and other duties as directed. Performed daily walks in my areas with Shift Manager to evaluate tasks and take notes. Used a Telexon scanner to order stock item for replenishment. Handled customer issues daily as needed.
08/2010 11/2010
APEX Systems, Inc.
Pensacola, FL
L2 Desktop Support
Supported Sacred Heart Hospital in a Desktop Break/Fix role. Responsible for fixing PCs, Desktops and Printers of all makes and models. Worked to correct or reinstall IBM AS400 Application, HPF/ILE. Helped with the manual migration from MS Exchange 2003 to 2007 and the setup and use of Outlook Client Software. Proficiently used ServiceNow ticketing system. Used Remote Desktop, DameWare or Ultra VNC for remote troubleshooting and repair. Maintain full Dell & HP certifications. Performed preventative maintenance of computer systems. Used Norton Ghost to image computer systems. Performed other tasks as directed.
Mark James Snyder Home: 239-***-**** - Mobile: 239-***-****
Bella Vista, AR 72715 Email: ************@*****.***
Web: www.linkedin.com/in/mark-snyder-54b03629
Service Dates & Discharge Status:
Honorably Discharged, Air Force Veteran – Active Duty Service Dates: 9 July 80 through 19 March 88
Medals, Citations & Campaign Ribbons:
AF Commendation Medal, AF Good Conduct Medal with One Oak Leaf Cluster, AF Overseas Long Tour Ribbon, AF Longevity Service Award Ribbon, AF Small Arms Marksmanship Ribbon, AF Training Ribbon.
Special Recognition:
AF Commendation Medal awarded for single handedly developing a program to repurpose old parts for depot repair, which saved the Air Force and the Government millions of dollars each year.
Former Service Delivery Manager
Work: 319-***-****
******.********@*****.*********:********@******.***
Terry Park
3410 Palm Beach Blvd Ft Myers, FL 33916
Public Works
1500 Monroe St 3rd Floor Ft Myers, FL 33901
Lee County BoCC
1825 Hendry Street
Ft Myers, FL 33901
Joseph Huizenga
M I L I T A R
Y A C C O M P L I S H M E N T S
E M P L O Y E R S
2007 2010
Walmart Stores, Inc. (Home Office)
Bentonville, AR
L2 Tier 4 Desktop Support
Part of a Team Supporting over 5,000 Wal-Mart Home Office & Sam’s Club Associates. Used Remedy Ticketing to organize my daily tasks and to make
repair notes prior to closing ticket. I used Remote Desktop or NetOP to remotely troubleshoot and fix errors. I made constant follow-up to unresolved issues in a timely manner, often sought the expertise of other Teams and Departments for assistance. I have extensive knowledge in the troubleshooting and repair of Dell, HP, IBM, Toshiba, Lenovo desktop, laptops & tablets. Complete New Hire computer requests, complete rebuild package for existing
customers. Performed manual recovery of Registry Keys for customer settings, Profile, & personal data recovery. Configured & repaired broken McAfee Safeboot Hard Drive Encryption providing data recovery, and various software installations required per the Remedy Ticket request. Personally interacted with the customer by picking up their equipment then repairing or rebuilding the equipment and delivering the equipment back to the customer. I stayed in contact with the customer during the repair process either by email or by phone. Other duties included the proper tagging of equipment for recycling within the company or for proper disposal. I have used many hardware and software tools, some of which I have recommend- ed and are still in use today. I used hard disk imaging tools such as Norton Ghost and Acronis True Image for rebuilding OS & data backup and disk partitioning. I placed computers on the company domain and have used Active Directory for various tasks. Have recreated Exchange Profiles and troubleshot various other errors with Exchange, MS Outlook, JAVA & Wal-Mart proprietary software issues.
1987 1988
United States Air Force
Eglin AFB, FL
War Readiness Inventory Manager
I have managed five persons under my direction. My duties consisted in the timely procurement of critical parts for aircraft support. I coordinated on a daily basis to higher headquarters and generated daily reports as required and provided results in daily officer briefings. I coordinated with parts depot for the ordering of the “Mission Capable” (MICAP) critical parts and monitoring their delivery. I generated evaluations of personnel twice each year for skills tracking and possible promotion recommendations. Received Commendation Medal.
1983 1987
United States Air Force
Eglin AFB, FL
Asst War Readiness Inventory Mgr.
Assistant Manager for the War Readiness Spares division. My primary duties were to maintain spares kits for War Readiness or for Deployment Exercises. I would ensure that aircraft pallets were netted properly to securely transport the equipment all over the world. I used a forklift to move pallets around and for delivery to the aircraft on the runway. I kept an inventory of the parts and ordered replacements whenever a part was used from the kits for critical deployment. I made sure the inventory was at full capacity at all times. Maintained equipment labeled “Secret” from a secure vault.
1980 1982
United States Air Force
Torrejon AB, Spain
Supply Distribution Clerk
Maintain warehouse inventory of critical parts and to order replacements as needed. Compiled weekly inventory data for Higher Headquarters in Ramstein AFB, Germany. I used Sperry Univac computer system to update inventory and would key in inventory data into the Sperry Univac computer.
E D U C A T I O N
2003/2005
1999/2001
1988
1984
1980
1978/1980
1980
Graduated with Certifications Graduated with Certifications
FL State Issued License # A248584 OJT Certifications
Graduated with Diploma Graduated with Diploma
Graduated with Diploma
IT Training at Triangle of Technology Academy School
IT Training at New Horizons Computer Learning School 0215 Life, Variable Annuities & Health Insurance (active) Community College of the Air Force
Inventory Management
Wallace D. Ormsby Voc Tech School (Graphic Arts) Griffith Institute High School with Honors
Pensacola, Florida
Pensacola, Florida
Ft Walton Beach, Florida USAF Eglin AFB, Florida USAF Lowery AFB, Colorado East Aurora, New York
Springville, New York
R E F E R E N C E S
General Electric Global Operations Unclaimed Property Manager
****.*******@**.***
Cell: 239-***-****
Work: 239-***-****
*******@******.***
Wava Houston
Parks & Recreation Volunteer Coordinator
Kathy Cahill
Administrative Specialist Natural Resources
Work: 239-***-****
***********@******.***
Dederia (Dee) Elschlager
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