Sales manager, retail management

TOUFIC CHEHOURI

Address: Doha, Qatar

Mobile No.: +974-********

Email address: **********@*****.***

OBJECTIVE

Ensuring that their Shop Managers maximize the commercial performance of their retail shops and deliver exceptional Guest Experience,also establishes a bridge between back-office and their network of stores which they control / audit on a continuous basis and implement corrective solutions and actions.

Strong focus on Leadership: Respect – Fairness, Integrity, Humility, Excellence – Role Model, Commitment and Efficiency and Entrepreneurial Spirit – Leadership, Ingenuity and Team Spirit.

GENERAL SKILLS

Ability to work both as a team member and independently using own initiatives.

Ability to work under pressure environment.

Good interpersonal skills and ability to get on with people.

Negotiation, Build Relationship, Staffing and Motivation.

Problem solving analysis using systematic methodology.

Fast learner and easy to adapt for policies and procedures.

Computer literate with an excellent Understanding in Microsoft applications (Word – Excel – PowerPoint – Internet – Outlook).

EDUCATION

AMERICAN LANGUAGE CENTER - Saida, Lebanon

2007-2009: English and Business English courses

NEW HORIZON (computer learning center) - Saida, Lebanon

2007- 2008: Computer Programming A+ Certification

2006 -2007: Microsoft Office (Word, Excel, PowerPoint and Internet)

SAIDA PUBLIC HIGH SCHOOL - Saida, Lebanon

2003-2004: Lebanese Baccalaureate (Science Field)

WORK EXPERIENCE:

Landmark group - Centre point :

2017- (June 2019): Auditor of splash stores (City Mall – Beirut City Center – The Spot C – saida & Tripoli)

2013-2017: Store manager of Splash Saida & Beirut City Center.

Specific Duties:

Motivate and align shop floor staff on objectives by performing weekly huddle in stores and adapt the weekly theme to business requirements (e.g. understanding of product catalog during season, new product launches, etc...).

Promote delivery of exceptional Guest Experience & build customer loyalty.

Ensure that shop floor employees are properly trained and coached on customer service excellence.

Monitor that staff grooming and uniforms are as per SOP of the company.

Propose remedial action plan following mystery shopping results.

Review customer complaints and incident report involving customers weekly and provide advice and coaching.

Set up targets by segments of key customers for store (development of average and total value of purchase, increase of product mix) to store team and monitor performance vs. targets (KPI).

Suggest action plan to improve store top line and gross margin within network of stores whenever required.

Work together with the Marketing to strengthen and increase the brand image / visibility by placing merchandisers / promoters, running ad campaigns, promotions, etc.

Analyze the market trend, competitors’ strength, our client’s strength and weakness, potentiality of market. Based on this, prepare and execute most effective and efficient business plan.

Ensure that annual and monthly sales target per store are properly communicated to store team on a timely basis.

Manage the multi-channel communication programs, and identify added value. Communication strategies to support customer acquisition, conversion, retention, cross-sell, up-sell and reactivation.

Responsible for building a strong partnership with stores to give guidance & bring efficient communication.

Preparing and filing all in/out correspondences, memos and reports.

Organize the work, puts priorities and keeps a good overview of the tasks to be accomplished.

Solve conflicts and problems in a positive way while maintain confidentially.

Coordinate between the Branches and the main office (DXB – Beirut).

Eldorado Shopping Center – Saida Lebanon

2012 - 2013: Store Manager

Specific Duties:

- Check the attendance of the staff in all section.

- Check the stock control and Inventory.

- Coordinate between the Branch and the head office.

- Monthly evaluation to all employees.

- Preparing and filing all in/out correspondences, memos and reports.

- Ensure that staff meets the highest customer service level.

- Supervise staff according to the company's policies and procedures.

Pari Gallery - Doha Qatar.

2010 to 2012: Supervisor (Watches and Sunglasses)

Specific Duties:

-Enforce and motivate the salesman team to reach the maximum sales target.

-Assure and maintain an appropriate workplace’s environment and conditions.

-Valuating and satisfying the Customer’s needs in a timely manner.

-Coordinating relevant tasks assigned from time to time.

-Controlling and updating the stock and avoiding shortage.

-Responsible in handling cash and preparing cash report at the end of each day.

Trainings (Landmark Group):

Product Knowledge of splash

Customer service Excellence

Lead Fundamental

Management Development Program

Store Leadership Program

SP Jain (Dubai)

PERSONAL INFORMATION:

Birthday: August 24, 1983

Birth Place: Beirut, Lebanon

Status: Single

Nationality: Lebanese

Language Spoken: Arabic, English

Visa: Resident Qatari Visa

License: Qatari Driving License

Hobbies: Flowers arrangement – Fashion Coordinator – swimming

P.S. References are available upon request.

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