Employee Relations Manager

CHARLES DAVID

Mobile: +91-950**-*****, +91-861**-*****

Email: **********@*****.***

Summary

A dynamic HR professional with over 12 years’ experience in managing different areas of HR Functions viz. HR Generalist, HR business partnering, HR Operations, HR Strategy, HR Consulting, Exit Management, HR Audit, Transition Management, HR Compliance, Business Process Reengineering, Vendor Management & Employee Relations, HR Transformation and M&A Projects.

Ability to influence and partner with different levels of the organization to achieve results

Strong business and HR acumen, including strong problem solving skills, critical thinking, and self-initiative

Proficient in driving quality and process improvements with business excellence through audits by Lean programs and conducting Value Stream mapping for Internal Kaizen Workshops.

Have extensive experience in managing HR Operations - across Geographies APAC, India and MEA region and responsible for HR Operational excellence and quality standards resulting in Cost reduction by hard and soft savings.

Self driven initiatives to constantly hunt for global best practices and look at the opportunities for adaptation and implementation.

Proven track record to strategize, direct and ensure timely and correct implementation of new policies and procedures which are in line with the business goals and policies.

Experienced in conducting Induction and Training sessions on process improvements for employees and managers as Learning and development initiatives.

Highly skilled to Influence and motivate teams to drive themselves towards continuous improvement.

Coach and support Employees and Managers through the Employee Lifecycle and coach new line managers to increase understanding and application of People Processes related to compensation, benefits, talent development, recruitment and global mobility conducting NEO sessions on monthly basis.

Project management experience in implementing HR process design through Technology such as SAP, Service now, CRM, Workday, CRM tools, Ariba and IAT.

Excellent Records of Talent Management and development initiatives on larger team and organization goals.

Proven ability to successfully work as a team member and to build and maintain a positive work environment across the network.

Educational Credentials

Master of Social Work (HRM & HRD) – Madras University in 2007

Bachelor of Electronic Science – Madras University in 2005 PROFESSIONAL EXPERIENCE

AirAsia (India) Limited

November 2019 to Present

Designation - Manager - People and Culture

Job Responsibilities:

Manage team of HR profesionals supporting business HR Operations.

Act as a change agent in business process re engineering towards process streamlining and standardization.

Develop, implement, and maintain, audit and benchmark HR Operations & India Payroll process to enhance employee experience and making the organization future ready.

Create, generate, and maintain effective Human Resource reporting, headcount, recruiting, organization charts, and other key metrics to drive organizational effectiveness.

Ensure ongoing compliance of all legal and organizational requirements, standards, and procedures and advise leadership on the team.

Review, track and strategically enhance employee benefits including Income Tax implications in order to support a growing and diverse employee population.

Lead the payroll and compliance team to effectively drive the Operations agenda.

Take ownership of HR data and analyze the same to derive meaningful insights to help decision making.

Drive Human Resources internal and external audits.

Implement and administer all employee life cycle processes from hire to exit management. Flextronics Technologies India Pvt. Ltd

January 2017 to April 2019(2.4yrs)

Designation – Human Resource Manager

Job Responsibilities:

Talent Management:

Support the business in Talent Management process with Talent Review Planning process

Conduct Calibration sessions with managers in tapping the top talents

Coach and develop planning through L&D sessions

Support the business with Competency Mapping Framework to match the role with skills required Performance Management:

Help the business in setting goals for employees and allied training sessions

Support the leaders in driving the employees towards organizational goals

Assist the leaders in the annual reviews and reflections

Support the leaders and managers in budget allocation of merit proposed. Business Partnering:

Provide strategic business partnership, thought partnership, and coaching to all levels of the organization.

Support organisations Talent acquisition initiatives in alignment with business needs.

Responsible for ensuring end to end HR Operations service for locations.

Conduct Skip level meetings to understand the employee pulse and life.

Conduct exit interviews in understanding the root cause for attrition

Present data and analytics to the management and advise on retention methodologies.

Roll out exit surveys and analyze data and support leaders in retention.

Support the business in addressing employee grievances and enhance employee engagement

Provide strategic business partnership, thought partnership, and coaching to all levels of the organization.

Be the custodian of employee handbook and company policies.

Conduct Induction sessions company overview, culture & values and HR policies.

Total reward support – Support and advise TR COEs in Compensation and Benefits related activities and implementations.

Responsible to maintain Attrition under the desired organizational levels

Stakeholder management –Ensure smooth HR process liaising with Site Management & HRBPs.

Actively Champion and implement change management quickly for HR Policy and Process with minimal disruption.

Key Projects:

HR Process design and Lifecycle management in factories (India)

Robotic Process Automation of Payroll inputs (SEA)

Payroll consolidation (India/SEA) (Error free pay run for 1 year)

Automation of Employee Letters (Global)

Digitization of P Files (India)

Workday Adoption for India

Competency Mapping Frame work (Global)

G2PayappzHR Solutions

October 2015 to December 2016 (1.2yrs)

Designation – HR Consultant

Job Responsibilities:

Provide HR Shared Services support for Business Clients

Change management to Regional services center model

Ensure HR Process compliance through periodical audits.

Create HR Helpdesk model and subsequent workflow for employees and Managers.

Responsible for Transition Management

Create Policies & Procedures Framework

Process Transformations

Implement HR Operations workflows and framework – Hire to Retire

Create Knowledgebase through robust documentation of SOPs and Process Maps.

Vendor management – RFQ to Invoicing

Microsoft India R&D Pvt Ltd (Transitioned from Nokia) Designation – HR Specialist October 2014 to August 2015 (11mos) Job Responsibilities:

HR System and process transition of Complete Employee Life Cycle of employee for SEAP region and South Africa region to Centralized location.

Responsible for the creation and maintenance of SOP and process Maps to ensure seamless Operations after transition

Front Ending Employees and Managers with their queries and escalations via case management tool.

Strive for process improvements and simplifications

Inquiry Management – Handling Employee HR queries

Invoicing and Approvals.

Global Ops transition project in South East Asia (Singapore/Indonesia/Thailand)

Support in Merger and Acquisition Projects

Work with the Regional Program Manager to provide information on the planning process

Collaborate with the Sending lead to ensure Service delivery is maintained during the project

Ensure proper project governance and documentation is in place

Agree on timelines and the approach for transition

Responsible for flagging any issues in the transition, timelines, approach etc. from the receiving point of view

Responsible for building & developing the receiving GHRO organization, ensure continuous service delivery throughout the change

Ensure end-to-end project plans are in place, there is follow-up against those and deviations are tracked. With deviations either actions or plans are adjusted accordingly. Significant ones escalated to project core team Key Projects:

Regional Operations transition project in South East Asia (Singapore/Indonesia/Thailand)

Support in establishing HR Operations model (Vietnam)

Integration of Nokia Contingent Staff to Microsoft.

Contract Management towards Nokia Integration (South Africa)

Benefits Mapping project in 17 countries in the region (Nigeria)

Global Vendor Consolidation (Dubai)

RIF Process Support

Nokia India Pvt Ltd

April 2011 to September 2014 (3.5yrs)

Designation – HR Specialist

Job Responsibilities:

HR Administration of countries like India, Africa, Thailand, Indonesia, Vietnam.

Manage Employee Benefits and Inputs towards payroll.

On boarding and new employee Orientation.

Employee Letter requests, Personal Files Management and Contract Management.

Employee Query Management (Query Management Tools)

Vendor Management & Insurance Management.

Regional Contingent Staff Management.

HR Transition to Regional Services Center

HR Transformation

Administration Stabilization

Vendor Management Consolidation

Razzmatazz Activation

April 2007 to December 2010 (3.8yrs)

Designation – Sr. Executive HR

Job Responsibilities:

Hiring & Recruitment

Payroll & Benefits management

Assist in the development and implementation of human resource policies.

Undertake tasks around performance management.

Exit interviews and manage HR surveys post exit.

Facilitate and Drive organizational initiatives program for sections of the BU or the BU as a whole

Develop implement and own Employee Engagement programs Employee connect programs within the BU

Work closely with Business to address all people related issues concerns expectations etc.

Grievance Management & Employee engagement.

HR Vendor Management

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