Manager Customer Service
Resume:
Raye Socorro D. Naniong
*** ****** **., ************, ****** City
Email address: adaxtz@r.postjobfree.com
Contact No.: 097******** / 7384460
PROFESSIONAL SUMMARY
An aspiring business processing associate which has capabilities in critical thinking, reading comprehension and communication skills
JOB HISTORY
SITEL PHILIPPINES
October 2018 – March 2019
Bell Canada – Digital Resolution Expert – 6 months
Case Manager Specialist in Resolutions Team: Able to provide voice and non-voice service to resolve different concerns such as billing issues, basic technical issues and customer experience issues.
August 2018 – September 2018
Bell Canada – Inbound Retention SME– 2 months
Subject Matter Expert: Expected responsibility of guiding and supporting the new hires with regards of preventing client to cancel their subscription and provide best customer service experience possible.
August 2016 – July 2018
Bell Canada - Inbound Retention Level 3: Expected of preventing the client to cancel their subscription with the service and provide best customer service experience possible.
ACHIEVEMENTS
2016
BACHELOR OF ARTS IN ENGLISH, POLYTECHNIC UNIVERSITY OF THE PHILIPPINES
President’s Lister, College of Arts and Letters 2nd Semester 2014-2015
PARANGAL 2016: Pagpapakilala at Pagpapahalaga sa Galing at Talinong KAL Claro M. Recto Hall, 6th Floor South Wing, Polytechnic University of the Philippines, Mabini Campus, Sta. Mesa, Manila March 8, 2016
President’s Lister, College of Arts and Letters 1st Semester 2015-2016
PARANGAL 2016: Pagpapakilala at Pagpapahalaga sa Galing at Talinong KAL Claro M. Recto Hall, 6th Floor South Wing, Polytechnic University of the Philippines, Mabini Campus, Sta. Mesa, Manila March 8, 2016
ON THE JOB TRAINING and RESEARCH
2016
Student Teacher / Assistant
Asuncion Gabasa
Polytechnic University of the Philippines
Attended and lectured course – Introduction to English Proficiency
Demonstration Teaching
Fundamentals of Research and Business Correspondence: Basic Parts of a Business Letter
Polytechnic University of the Philippines, Mabini Campus, Sta. Mesa, Manila
February 22 and 29, 2016
Research Proposal Defense:
Research Title: Learning English in a Multilingual Community: The Case of Public Primary School in Quezon City
Speech Laboratory of College of Arts of Letters, Polytechnic University of the Philippines, Mabini Campus, Sta. Mesa, Manila April 29, 2015
Research Final Defense:
Research Title: Learning English in a Multilingual Community: The Case of Public Primary School in Quezon City
College of Arts and Letter Audio Visual Room, Polytechnic University of the Philippines, Mabini Campus, Sta. Mesa, Manila December 1, 2015
CHARACTER REFERENCES
Precious Mei Igna – Enriquez
Operations Manager, Concentrix, IPI Pasig City
Previous Team Leader and Operations Manager in Sitel Philippines
Jean Carullo
Customer Service Representative, Task Us, Anonas, Quezon City
Previous Teammate in Sitel Philippines – Inbound Retention
Marjorie Locsion
Case Manager Specialist in Digital Resolutions Team, Sitel Philippines
Previous Teammate in Sitel Philippines – Digital Resolutions Team
Raye Socorro D. Naniong
Responsible and willing tolear Rele, flexible and willing t
PERSONAL DATA
AGE : 23
DATE OF BIRTH : May 13, 1997
PLACE OF BIRTH : Sampaloc, Manila
NATIONALITY : Filipino
CIVIL STATUS : Single
RELIGION : Roman Catholic
HEIGHT : 4’11
WEIGHT : 62kg
LANGUAGES SPOKEN: Filipino and English
EDUCATIONAL BACKGROUND
TERTIARY:
Polytechnic University of the Philippines
Sta. Mesa Manila
Bachelor of Arts in English
2012 - 2018
SECONDARY:
Raja Soliman Science and Technology High School
Binondo, Manila
2011 - 2012
Commonwealth High School
Commonwealth, Quezon City
2008 - 2011
ELEMENTARY:
Manuel L. Quezon
2002 - 2008
SKILLS AND INTEREST
Computer Literate
Proficient in Microsoft Office (Word, Excel and Power point)
Responsible, Flexible and willing to learn
Fluent and proficient in English Language
Experienced writing, editing and proofreading
High Interpersonal and Communication Skills
Responsible, flexible and willing to learn
Time-oriented
Contact this candidate