Manager Customer Service

Kevin Patch

617-***-**** * *******@*****.***

www.linkedin.com/in/kevin-patch

PROFESSIONAL EXPERIENCE

HOLOGIC* Methuen, MA

Distribution Manager 2015-2019

Responsible for the management of warehousing and logistics teams. Responsible for monitoring and management of stock levels, delivery times and transportation costs

Provide stable and effective leadership, direction and supervision for all direct reports to ensure day-to-day activities of the warehouse are completed

Review current operations and utilize best practices to implement operating strategies, business plans and performance objectives to successfully achieve results

Motivate self and others to accomplish goals and objectives; creates a sense of urgency and delegates appropriately

Promote safety and compliance in all facets or the warehouse operations

Methuen, MA

*Warehouse Supervisor 2014-2015

Responsible for overseeing (7) warehouse personnel

Responsible for training of fork truck operators

Supervising daily production on the floor

Oversee Shipping/Receiving Departments

Responsible for the Hiring/Training process

Methuen, MA

*Receiving, Inventory Supervisor 2008-2014

Manage Inventory and cycle counts for 35,000 sq ft. Distribution Center and offsite storage. Oversee Receiving personnel

Transact Work-in Progress transactions in Oracle

Management of Purchase Orders, Inventory issues and Capacity Reports

Schedule daily truck rotations for 3 facilities

Responsible for all problems associated with warehouse equipment

Manage Product deviation and Remedial Action Assessments

Communication with Customer Service and Technical support on daily basis to resolve issues

Schwartz & Benjamin Peabody, MA

Warehouse Supervisor 2006-2008

Responsible for overseeing (22) warehouse personnel

Supervise the daily production on the floor

Inventory control

Oversee Shipping/Receiving Departments

Responsible for the hiring/training of warehouse personnel

QSA Global Burlington, MA

Asst. Manager/Traffic Coordinator 2000-2006

Responsible for overseeing (4) shipper/receivers

Responsible for tracking and coordinating export/import shipments

Preparation of all export documents (i.e. commercial invoices, shippers export declaration, NAFTA Certificates, dangerous goods declarations

Communicate with customs brokers/local trucking companies daily

Responsible for training of fork truck operators and maintenance of all tools and machines in warehouse

Computer Skills

Proficient with Oracle, AS400/Mapics, Microsoft Office.

Qualifications

IATA/ICAO Dangerous Goods by Air

IMDG Dangerous Goods by Ocean

49CFR DOT Dangerous goods by Ground

FedEx Power ship/UPS World Ship Systems

Class B CDL, CPR Certified

EDUCATION

Bachelor of Science Business Administration Middlesex Community College

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