Customer Service Office

URIAH FORDE

Brooklyn, NY ***** ● 347-***-**** ● **********@*****.***

CAREER SUMMARY

Result-oriented IT professional who possess excellent interpersonal and organizational skills. Excellent knowledge of computer configuration, hardware and software. Soft skills include:

. PCs/Desktop . Customer Relations . Detail Oriented

. Technical Support . Team Player . Troubleshooting

TECHNICAL SKILLS

Install, configure, and maintain Microsoft Windows 7, Windows 10, and Windows Server 2012

Configure network protocols; NTFS permissions, diagnose and troubleshoot; backup and data storage; disk management

Create and administer user and group accounts; configure TCP/IP protocol suite; interoperability with Linux; administer file and print services

Active Directory design and implementation, manage and administer group policy configuration

LAN implementation and maintenance; install and configure DNS, DHCP, and WSUS

TCP/IP installation; IP addressing and subnetting

Install and configure Network Access Protection (NAP)/Routing and Remote Access (RAS), Network Address Translation (NAT), and Virtual Private Network (VPN).

Install and configure Cisco 1800/2900 series routers and Cisco switches; routing protocols RIP, EIGRP and OSPF; configure VLAN, ACLs; troubleshoot LAN and WAN problems

Install and configure motherboards, NICs, SCSI and peripheral devices; upgrade memory, adapters and other hardware; Ethernet switches and routers; network cabling

Implement, configure, and troubleshoot network security issues

Implement and maintain virtual environments using VMware and VirtualBox

Fundamentals of SharePoint 2013, Microsoft Azure, Microsoft Office 365, and database concepts

EDUCATION & TRAINING

EDUCATION/TECHNICAL TRAINING

PC AGE Career Institute, Jersey City, NJ March 2017 – December 2017

TCI College of Technology, Manhattan, NY January 2014 – December 2014

Network Technology Certificate

EMPLOYMENT HISTORY

FedEx Office Jersey City, NJ

Customer Associate

Achieve all set sales goals while providing outstanding customer service

Complete each transaction in a quick and efficient manner

Maintain strong relationship with customers and employees

J&M Office Cleaning Jersey City, NJ

Porter November 2011 Present

Utilized safety procedures to ensure safe and healthy working environment

Exhibited strong communication, problem-solving, time management, prioritization, and organization skills, as well as the ability to work in a fast paced environment

Perform custodial duties such as cleaning buildings, washing windows and mopping floors, sweeping, etc.

Cypress Hill Youth Market Brooklyn, NY

Customer Service Rep July 2015 November 2015

Responded to all customer queries with accuracy and courtesy

Handled incoming shipping, maintained inventory, and organized merchandise from boxes in a timely manner

Project Enterprise Financial Consulting Bronx, NY

Office Aide (Intern) March 2015 – June 2015

Provided exceptional customer service by appropriately answering client concerns, forwarding messages and confirming appointments as necessary

Composed documents and organized office to increase

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