TANJA MALETIC
Ph. 1-587-***-****
#***, ***** ** ******, ******** AB, T5A 3K5
*****.**********@*****.***
OBJECTIVE :
To procure a career that fully utilizes my skills, and allows for personal growth while contributing to the success of the company.
EXPERIENCE :
ALTRA CARE 2017-PRESENT Edmonton, AB
COMMERCIAL CLEANINGS
• Cleaning commercial properties
• Floor/Carpet Cleaning (Vacuuming, Mopping, and Sweeping)
• Window Cleaning (Indoor/Outdoor)
• Wiping/Dusting entire workspace
• Disposal of Garbage and recyclables
RML APPRAISALS/ CCS 2015-2018 Edmonton, AB
ADMINISTRATION / DISPATCH
• Dispatch claims out to appraisers
• Assist customers with appraisal appointments
• Assist insurance companies with automobile claims
• Daily paperwork
• Using Audatex systems, outlook, and consolidator to dispatch claims
• Responsible for month end payment and deposit reconciliations
JRM STAFFING 2015-2016 Edmonton AB
OFFICE MANAGER
• Recruiting staff for large construction projects
• Payroll and accounting duties
• Ensuring placement for applicants with suitable certifications to partnered
companies
• Reviewing and screening applicants credentials for proper placement
• Conducting cold calls to applicants
INSTALOANS 2013-2014 Edmonton, AB
FINANCIAL CUSTOMER SERVICE REPRESENTATIVE
• Assisting clients
• Calling clients to follow up on appointments
• Creating Lines of Credit for clients
• Cheque cashing
• Loading Mastercards
• Collections
DIVERSE CLAIMS ADJUSTERS 2012-2013 Edmonton, AB
INDEPENDENT AUTO ADJUSTER
• Determining liabilities
• Creating and recording claims statements in Virtual Claims Adjusters software
program
• Interviewing and corresponding with claimants and witnesses
• Order police reports for additional details of vehicular accidents and parties
involved
UNIFUND/JOHNSON INC. 2008-2012 Edmonton, AB
AUTO ADJUSTER
• Providing information to claimants about rental vehicles & repair shops
• Arranging rentals and repairs for claimants
• Preparing reports and negotiating settlements
• Recommending litigation by legal departments when settlement cannot be
negotiated
• Sending out protocol and limitation letters to clients
JOHNSON INC. 2008-2012 Edmonton, AB
ADMINISTRATIVE ASSISTANT
• Posting payments (cheque/cash/credit card)
• Adding & depositing daily payments
• Sending and receiving mail (inter-office, priority post, registered mail, etc.)
• Answering multi-line telephone system
• Checking and responding to e-mails and voicemails, distributing them
accordingly
• Typing letters and documents (Proof of Insurance, Notice of Cancellation)
EDUCATION:
AGLC PRO SERVE LIQUOR STAFF TRAINING 2016 Edmonton, AB
CERTIFICATION RECEIVED
CAMPBELL COLLEGE 2008 Edmonton, AB
ADMINISTRATIVE PROFESSIONAL DIPLOMA PROGRAM
POST-SECONDARY TRAINING & CERTIFICATION IN:
• Business English and Communications
• Business Math
• Office Procedures
• Professional Development Workshops
• Computer Training – Microsoft Office
• Job Search
• Work Practicum
EASTGLEN COMPOSITE HIGH SCHOOL 2007 Edmonton, AB
DIPLOMA RECEIVED
PROFESSIONAL SKILLS :
Ability to type 50-60 words per minute
Prepare spreadsheets using Excel
Data Entry using Access
Develop professional presentations using PowerPoint
Manage e-mail and calendars using Outlook
Answering multi-line telephones, operating fax machines/scanners/copiers
Handling payment transactions/ Reconciling bank deposits
Edit and proof outgoing documents
PERSONAL SKILLS :
Serve customers with courtesy and respect
Handle challenging situations with patience and understanding
Listen carefully to assess customers’ needs and or concerns
Ability to problem solve to ensure customer/employer satisfaction
Quick learner and eager to obtain new knowledge
Organized and the ability to multi-task
Punctual and dedicated
REFERENCES:
References are available on request.