Service Customer

JAMES PLOTTS

*** **** ****** **** ******** NJ ***63

Phone: 856-***-****

E-mail: *************@*****.***

Objective:

To obtain a position in a successful business that will allow the potential for improvement and growth

Education:

Certification (8/1999)

Chubb Institute (Marlton NJ)

Computer Repair

Software Installation

Basic Networking

High School Diploma (6/1988)

Gloucester Catholic High School (Gloucester City NJ)

College Preparation Course

Experience:

Operations Manager (10/2004 –07/2019)

Arledge Electronics (668 Alloway-Woodstown Road Pilesgrove NJ 08098)

Responsible for the daily operations of a Health Care Television repair and installation company

Log service calls

Handle customer service calls and complaints

Answering sales calls

Create estimates and quotes for customers

Process bills and invoices

Establish service call routes for drivers

Arrange installation dates with the customers

Control inventory and stock

Order equipment and parts

Deal with employee complaints

Repair office equipment

Load and unload trucks

Sell items on eBay and Amazon

Maintain employee handbook

On call 24/7 for service calls and sales

Prioritize repairs in shop and road service

Handle human resources questions for all employees

Maintain phone server, email and website

Field Service Technician (11/2001-10/2004)

Intec Inc. (Cherry Hill NJ)

Work with customer to resolve their computer and printer issues

Maintain customers relations

Maintain inventory of parts and supplies

Schedule work day and time keeping

Maintain travel log and work sites visited

Skills

Computer repair

Software installation

QuickBooks online

Microsoft Office

A+ Certified

Contact this candidate