Customer Service Information Security
Resume:
Frank Flores
Assistant Director
Chicago, IL ****8
********@*****.***
A well-rounded management professional with experience in the operations, administrative and tenant relations. An experienced leader and project manager with a focus on high-quality customer service. A cutting edge professional with in-depth experience in technology and its success in the operation of facilities.
Work Experience
Assistant Director
Capstone On-Campus Management
May 2014 to August 2019
In my current capacity, I successfully manage the day-to-day facilities operations, vendors, office and maintenance staff, special events and student relations for a property of 5 buildings with capacity for about 2,000 students residing in 1140 unit apartments and it is approximately the size of 525,000 square feet.
• Lead, delegate and oversee work performed by office and maintenance staff.
• Oversight of various contractors, their staff and quality assurance of the work performed on a daily basis.
• Inspect and ensure daily operations of the building are performed as well as address and monitor site emergency matters as they arise.
• Responsible for developing and monitoring the annual budget, standard operating and emergency operational procedures.
• Development of cost benefit analysis and requests for proposals.
• Create and schedule residence life programming
• Judicial review for policy violations of the residents.
• Preventive maintenance, daily, weekly, monthly, quarterly, and yearly. IT Project Management
East - West University
September 2014 to February 2018
Information Technology Support Desk September 2014 - February 2018 Assisted the IT Department on a part-time basis with a variety of technical support matters for the university.
TECHNOLOGY
• Microsoft Office 365 (Excel, Word and Power Point), including Share Point
• Systems Analysis, Fundamentals of IT Project Management, Information Security Management, Enterprise Infrastructure, Introduction to User-Centered Design
• Adobe Suites, Dreamweaver, Photoshop, Illustrator, InDesign, Primer, Flash and Auditions Education
Master of Applied Science in Business Information Technology in Business Information Technology
DePaul University, Kellstadt Graduate School of Business and CDM - Chicago, IL September 2018
Bachelor of Applied Science in Computer Information Science in Computer Information Science
West University - Chicago, IL
May 2015
Skills
Management (5 years), Property Management (5 years), Customer Service (6 years), Administrative Skills (6 years), Project Coordination (5 years)
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